{"schemaVersion":"jobsearcher.job.v1","id":"e3f4767ec43dfd8342d970b6","url":"https://jobsearcher.com/jobs/e3f4767ec43dfd8342d970b6","canonicalUrl":"https://jobsearcher.com/jobs/e3f4767ec43dfd8342d970b6","title":"System Support Analyst","description":"🚫 No C2C / No Third-Party Agencies Position: Systems Support Analyst (Mandarin-speaking) Location: 100% onsite in Ontario, CA Terms: Direct-hire Compensation: $85,000 to 100,000 (depending on level of experience) .We're partnered with a client who is seeking a MANDARIN-SPEAKING Systems Support Analyst to support and optimize business-critical applications that drive day-to-day operations. This role serves as a key liaison between end users, IT teams, and developers, ensuring system reliability, performance, and a seamless user experience. Mandarin fluency is required. .What You'll DoProvide day-to-day support for enterprise applications and business systemsTroubleshoot, diagnose, and resolve application issues, incidents, and service requestsMonitor application performance and proactively identify opportunities for improvementInvestigate recurring issues and implement long-term solutionsPartner with development and IT teams to support releases, testing, and system enhancementsManage application configurations, updates, and deploymentsCreate and maintain technical documentation and user support materialsTrain and support end users while translating technical concepts into clear guidanceWhat We're Looking ForBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)3-5 years of experience in application support, systems support, or a related roleFluent in Mandarin (speaking, reading, and writing)Strong troubleshooting and analytical skillsExperience with SQL, databases, APIs, integrations, and log analysisBackground supporting ERP, CRM, WMS, or other enterprise applicationsFamiliarity with ServiceNow, Jira, or similar ticketing toolsUnderstanding of SDLC and release management processesExperience with PowerShell, Python, Bash, or cloud platforms (AWS, Azure, GCP) is a plus. .All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.","company":"Ledgent Technology","rawCompany":"ledgent technology","city":"Ontario","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-07-23T13:22:31.199Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"System Support Analyst","description":"🚫 No C2C / No Third-Party Agencies Position: Systems Support Analyst (Mandarin-speaking) Location: 100% onsite in Ontario, CA Terms: Direct-hire Compensation: $85,000 to 100,000 (depending on level of experience) .We're partnered with a client who is seeking a MANDARIN-SPEAKING Systems Support Analyst to support and optimize business-critical applications that drive day-to-day operations. This role serves as a key liaison between end users, IT teams, and developers, ensuring system reliability, performance, and a seamless user experience. Mandarin fluency is required. .What You'll DoProvide day-to-day support for enterprise applications and business systemsTroubleshoot, diagnose, and resolve application issues, incidents, and service requestsMonitor application performance and proactively identify opportunities for improvementInvestigate recurring issues and implement long-term solutionsPartner with development and IT teams to support releases, testing, and system enhancementsManage application configurations, updates, and deploymentsCreate and maintain technical documentation and user support materialsTrain and support end users while translating technical concepts into clear guidanceWhat We're Looking ForBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)3-5 years of experience in application support, systems support, or a related roleFluent in Mandarin (speaking, reading, and writing)Strong troubleshooting and analytical skillsExperience with SQL, databases, APIs, integrations, and log analysisBackground supporting ERP, CRM, WMS, or other enterprise applicationsFamiliarity with ServiceNow, Jira, or similar ticketing toolsUnderstanding of SDLC and release management processesExperience with PowerShell, Python, Bash, or cloud platforms (AWS, Azure, GCP) is a plus. .All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.","datePosted":"2026-07-23T13:22:31.199Z","dateModified":"2026-07-23T13:22:31.199Z","hiringOrganization":{"@type":"Organization","name":"Ledgent Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ontario","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e3f4767ec43dfd8342d970b6"},"url":"https://jobsearcher.com/jobs/e3f4767ec43dfd8342d970b6"}}