Sr. Info Security Engineer

Job Description :- * Assist with managing contact center software technologies * Assist with managing the IVR structure and strategy for the university * Document the telephony structure and process flows for each business unit * Troubleshoot with telephony users and supervisors experiencing problems or inefficiencies * Explore opportunities to expand on the existing calling platform using automation/integration * Create and implement new campaigns as required by the business * Produce consistent and sound reports for management; configure report automation and scheduling * Commencement and/or commencement related activities may be required * Manage telephony/CRM incident tickets while meeting SLA guidelines. Other duties, responsibilities or activities may be assigned at any time with or without notice. J-18808-Ljbffr