{"schemaVersion":"jobsearcher.job.v1","id":"e3d7e8a665e8f0e6141fd4ee","url":"https://jobsearcher.com/jobs/e3d7e8a665e8f0e6141fd4ee","canonicalUrl":"https://jobsearcher.com/jobs/e3d7e8a665e8f0e6141fd4ee","title":"Partner Relationship Manager","description":"Description:\nAt ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.\nWe’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.\nOur team is driven by purpose and grounded in three core values:\nStrive to Grow - always learning, improving, and innovating.\nDeliver Worthwhile Experiences - for our users, our partners, and each other.\nContribute with Heart - putting people first in everything we do.\nThese values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.\nThe Partner Relationship Manager serves as a strategic partner to ClassLink's technology partners, leading partner relationships, integration coordination, and lifecycle management to ensure successful onboarding, certification, and long-term engagement. This role partners closely with Product, Engineering, Customer Success, Sales, and other cross-functional teams to coordinate technical integrations, resolve complex issues, manage partner initiatives, and continuously improve the partner experience. Success in this role requires strong relationship management, project coordination, technical aptitude, and problem-solving skills, enabling the delivery of seamless partner integrations, operational excellence, and a scalable partner ecosystem that supports ClassLink's growth and customer success.\nResponsibilities:\nBecome a subject matter expert on ClassLink products, services, partnership models, and the K-12 education technology landscape.\nOwn the partner lifecycle for an assigned portfolio, including outreach, discovery, onboarding, technical integration, certification, launch readiness, ongoing relationship management, and strategic partnership reviews.\nBuild trusted relationships across executive, business, technical, implementation, support, and customer-facing teams within partner organizations.\nLead and project manage SSO and roster integrations by coordinating requirements, testing, dependencies, timelines, documentation, and launch readiness with internal and external stakeholders.\nTranslate integration requirements and technical information into clear next steps for both technical and non-technical audiences.\nUnderstand each partner’s business model, goals, customer needs, and operational structure; identify opportunities to improve adoption, engagement, efficiency, and mutual value.\nTroubleshoot partner issues, identify root causes, coordinate escalations, manage expectations, and drive issues to resolution with clear ownership and follow-through.\nMaintain proactive, consistent communication while efficiently managing a high-volume workload that may include 75+ emails per day, meetings, integration milestones, requests, deadlines, and competing priorities.\nLead presentations, webinars, training sessions, discovery calls, and partnership reviews with confidence and strong facilitation skills.\nCollaborate cross-functionally with Product, Engineering, Integrations, Client Services, Marketing, Legal, Finance, and other teams to support partner and company objectives.\nMaintain accurate partner records, contacts, milestones, risks, action items, and opportunities in Salesforce and other operational systems.\nCreate and improve partner programs, documentation, workflows, and scalable processes; contribute to special initiatives and mentor team members as needed.\nNOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization\nRequirements:\nExperience & Education\n5+ years of experience managing B2B SaaS or EdTech partners or strategic accounts, including responsibility for technical onboarding, integration projects, ongoing relationship management, and issue resolution.\nStrong understanding of the K-12 EdTech ecosystem, including how districts evaluate, purchase, implement, secure, and support digital applications and how vendors integrate with SIS, LMS, rostering, and identity platforms.\nProven success owning complex, external-facing projects and managing multiple partners, priorities, deadlines, and escalations in a fast-paced environment.\nBachelor’s degree required\nProject management certification (PMP, CAPM, or similar) is strongly preferred.\nTechnical & Business Acumen\nProduction coding is not required, but candidates must be technically curious and comfortable reading integration documentation, understanding data flows, discussing endpoints and authentication, troubleshooting at a functional level, and coordinating with engineers.\nWorking familiarity with SSO and rostering concepts, including SAML, OAuth/OIDC, OneRoster, APIs, SIS, LMS, identity and access management, authentication, and secure data exchange; ability to learn ClassLink-specific processes quickly.\nStrong business acumen and the ability to connect technical implementation decisions to partner operations, customer impact, financial models, risk, and long-term strategy.\nStrong analytical and problem-solving skills, including the ability to investigate issues, ask the right questions, identify root causes, and recommend practical solutions.\nProficiency with Microsoft Office, Google Workspace, Salesforce, Monday.com, or similar business and project management tools; experience using AI or automation to improve workflows is a plus.\nCommunication & Relationship Management\nExcellent written and verbal communication skills, with the ability to make complex or technical information clear, accurate, and actionable.\nStrong presentation, facilitation, and storytelling skills; comfortable presenting to small groups, large audiences, technical teams, and executive stakeholders.\nNatural relationship builder who enjoys connecting with people and companies, earning trust, listening carefully, and creating shared solutions.\nDemonstrated ability to influence without authority, navigate difficult conversations, manage expectations, and collaborate across organizational boundaries.\nWork Style & Availability\nSelf-directed, accountable, highly organized, and effective in a virtual work environment; comfortable working independently while staying closely connected to a collaborative team.\nEnergized by a fast-paced, evolving environment and able to manage ambiguity, shifting priorities, high-volume correspondence, and time-sensitive partner needs.\nGenuine passion for EdTech, partnership work, and problem-solving, with a desire to make an indirect but meaningful difference in the lives of educators and students.\nCurious, adaptable, service-minded, and willing to learn; able to balance empathy for partners with sound business judgment and company priorities.\nWillingness to tavel up to 25% of the time.\nBenefits:\nGenerous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays\nParental Leave: 12 weeks fully paid for all parents\nRetirement: 401(k) with 0.5:1 company match\nComprehensive Health Coverage: Medical, dental, and vision plans\nInsurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance\nPerks:\nVolunteer Time Off: Give back through ClassLink Cares paid volunteer days\nLifelong Learning: Tuition reimbursement for continued education\nGrowth & Development: Coaching and internal programs to support career and personal growth\nSupportive Culture: A workplace that values curiosity, compassion, and continuous learning\nConnection & Community: Annual company retreats and team events with bright, fun coworkers\nAt ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.\nClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.\nClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.","company":"Classlink","rawCompany":"classlink","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T13:30:56.705Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Partner Relationship Manager","description":"Description:\nAt ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.\nWe’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.\nOur team is driven by purpose and grounded in three core values:\nStrive to Grow - always learning, improving, and innovating.\nDeliver Worthwhile Experiences - for our users, our partners, and each other.\nContribute with Heart - putting people first in everything we do.\nThese values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.\nThe Partner Relationship Manager serves as a strategic partner to ClassLink's technology partners, leading partner relationships, integration coordination, and lifecycle management to ensure successful onboarding, certification, and long-term engagement. This role partners closely with Product, Engineering, Customer Success, Sales, and other cross-functional teams to coordinate technical integrations, resolve complex issues, manage partner initiatives, and continuously improve the partner experience. Success in this role requires strong relationship management, project coordination, technical aptitude, and problem-solving skills, enabling the delivery of seamless partner integrations, operational excellence, and a scalable partner ecosystem that supports ClassLink's growth and customer success.\nResponsibilities:\nBecome a subject matter expert on ClassLink products, services, partnership models, and the K-12 education technology landscape.\nOwn the partner lifecycle for an assigned portfolio, including outreach, discovery, onboarding, technical integration, certification, launch readiness, ongoing relationship management, and strategic partnership reviews.\nBuild trusted relationships across executive, business, technical, implementation, support, and customer-facing teams within partner organizations.\nLead and project manage SSO and roster integrations by coordinating requirements, testing, dependencies, timelines, documentation, and launch readiness with internal and external stakeholders.\nTranslate integration requirements and technical information into clear next steps for both technical and non-technical audiences.\nUnderstand each partner’s business model, goals, customer needs, and operational structure; identify opportunities to improve adoption, engagement, efficiency, and mutual value.\nTroubleshoot partner issues, identify root causes, coordinate escalations, manage expectations, and drive issues to resolution with clear ownership and follow-through.\nMaintain proactive, consistent communication while efficiently managing a high-volume workload that may include 75+ emails per day, meetings, integration milestones, requests, deadlines, and competing priorities.\nLead presentations, webinars, training sessions, discovery calls, and partnership reviews with confidence and strong facilitation skills.\nCollaborate cross-functionally with Product, Engineering, Integrations, Client Services, Marketing, Legal, Finance, and other teams to support partner and company objectives.\nMaintain accurate partner records, contacts, milestones, risks, action items, and opportunities in Salesforce and other operational systems.\nCreate and improve partner programs, documentation, workflows, and scalable processes; contribute to special initiatives and mentor team members as needed.\nNOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization\nRequirements:\nExperience & Education\n5+ years of experience managing B2B SaaS or EdTech partners or strategic accounts, including responsibility for technical onboarding, integration projects, ongoing relationship management, and issue resolution.\nStrong understanding of the K-12 EdTech ecosystem, including how districts evaluate, purchase, implement, secure, and support digital applications and how vendors integrate with SIS, LMS, rostering, and identity platforms.\nProven success owning complex, external-facing projects and managing multiple partners, priorities, deadlines, and escalations in a fast-paced environment.\nBachelor’s degree required\nProject management certification (PMP, CAPM, or similar) is strongly preferred.\nTechnical & Business Acumen\nProduction coding is not required, but candidates must be technically curious and comfortable reading integration documentation, understanding data flows, discussing endpoints and authentication, troubleshooting at a functional level, and coordinating with engineers.\nWorking familiarity with SSO and rostering concepts, including SAML, OAuth/OIDC, OneRoster, APIs, SIS, LMS, identity and access management, authentication, and secure data exchange; ability to learn ClassLink-specific processes quickly.\nStrong business acumen and the ability to connect technical implementation decisions to partner operations, customer impact, financial models, risk, and long-term strategy.\nStrong analytical and problem-solving skills, including the ability to investigate issues, ask the right questions, identify root causes, and recommend practical solutions.\nProficiency with Microsoft Office, Google Workspace, Salesforce, Monday.com, or similar business and project management tools; experience using AI or automation to improve workflows is a plus.\nCommunication & Relationship Management\nExcellent written and verbal communication skills, with the ability to make complex or technical information clear, accurate, and actionable.\nStrong presentation, facilitation, and storytelling skills; comfortable presenting to small groups, large audiences, technical teams, and executive stakeholders.\nNatural relationship builder who enjoys connecting with people and companies, earning trust, listening carefully, and creating shared solutions.\nDemonstrated ability to influence without authority, navigate difficult conversations, manage expectations, and collaborate across organizational boundaries.\nWork Style & Availability\nSelf-directed, accountable, highly organized, and effective in a virtual work environment; comfortable working independently while staying closely connected to a collaborative team.\nEnergized by a fast-paced, evolving environment and able to manage ambiguity, shifting priorities, high-volume correspondence, and time-sensitive partner needs.\nGenuine passion for EdTech, partnership work, and problem-solving, with a desire to make an indirect but meaningful difference in the lives of educators and students.\nCurious, adaptable, service-minded, and willing to learn; able to balance empathy for partners with sound business judgment and company priorities.\nWillingness to tavel up to 25% of the time.\nBenefits:\nGenerous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays\nParental Leave: 12 weeks fully paid for all parents\nRetirement: 401(k) with 0.5:1 company match\nComprehensive Health Coverage: Medical, dental, and vision plans\nInsurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance\nPerks:\nVolunteer Time Off: Give back through ClassLink Cares paid volunteer days\nLifelong Learning: Tuition reimbursement for continued education\nGrowth & Development: Coaching and internal programs to support career and personal growth\nSupportive Culture: A workplace that values curiosity, compassion, and continuous learning\nConnection & Community: Annual company retreats and team events with bright, fun coworkers\nAt ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.\nClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.\nClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.","datePosted":"2026-08-14T13:30:56.705Z","dateModified":"2026-08-14T13:30:56.705Z","hiringOrganization":{"@type":"Organization","name":"Classlink","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e3d7e8a665e8f0e6141fd4ee"},"url":"https://jobsearcher.com/jobs/e3d7e8a665e8f0e6141fd4ee"}}