Front Desk Receptionist/Office Assistant

Company Overview Weather Guard & Phoenix Roofing Group is proud to be a family-owned and operated business. With 20 years of experience and proven methods, we enjoy an excellent reputation with our clients, leading to long-lasting business relationships in the private and public sectors. We are a BBB A+ Rated and Accredited. We pride ourselves on delivering high-quality roofing systems and exceptional customer service. Our team is dedicated to excellence and innovation in the commercial roofing industry. We need a dynamic Receptionist/Office Assistant to join our ever-growing team. OBJECTIVE/MISSION: Make our Clients’ experience working with Weather Guard & Phoenix Roofing Group outstanding by providing exemplary Customer Service. Work with Sales Department to assist with daily tasks to achieve company goals. The ideal candidate will be able to communicate effectively with customers both in person and on the phone. KEY RESPONSIBILITIES: SALES DEVELOPMENT & COORDINATION Greeting visitors with a smile and answering all inbound calls. Ensure all incoming business requests are handled professionally and efficiently. Adhere to the Weather Guard & Phoenix Roofing Group lead sheet to qualify new leads as they are generated. Screen/research/assign/prepare project folders/log into both CRM software and Account Manager’s Outlook Calendar. Notify the sales team of the opportunity. Ensure that every lead has a proper follow-up. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Coordinating and/or assisting with creating and maintaining sales reports, presentations, files, and other tools. Recording sales trends and liaising with President to develop sales strategies. Delegating leads to the sales team and providing sales data and guides to the sales department. Input and maintain accurate information. Other duties as assigned. MARKETING ASSISTANT DUTIES Assist in coordinating E-Blast email content, surveys, and schedules. Coordinating and preparing social media communications for TikTok, Instagram, Facebook, and LinkedIn. Assisting with all special marketing projects. Working with the Sales Team, Vice President, and President in preparing marketing programs, specials, and correspondence, customized as necessary for each city. Maintaining the stock of marketing materials and fulfilling requests as needed from senior leadership. GENERAL ADMINISTRATION Monitor Weather Guard & Phoenix Roofing Group E-mail Managing and monitoring office and kitchen supplies, ordering as needed. Request tile samples for upcoming jobs. Assisting with the internal distribution and collection of mail and other documents. Organizing and scheduling meetings for the sales team, capturing meeting minutes. Coordinating gifts, flowers, and cards as required for specific occasions for teammates and partners. SKILLS/EXPERIENCE REQUIREMENTS: Bilingual English/Spanish a preferred. Excellent communication skills, both verbal and written. Ability to develop trusting relationships and exceptional interpersonal, communication, and presentation skills. Strong organizational skills. Consistent attendance and reliability. Passionate about providing superior customer service. Positive, enthusiastic, and flexible attitude. Team/role/substitute player that will do whatever needs to be done to complete the job. Possesses a high set of moral and ethical standards both in business dealings and in personal life. Able to demonstrate proficiency using software applications such as Word, Excel, PowerPoint, Outlook, and construction-related packages. At least one year of basic roofing knowledge and/or construction background is preferred. Contribution of suggestions for improvement. Think clearly and decisively through challenges, seeking simple solutions to complex problems. Ability to systematically plan and prioritize work, manage multiple priorities, meet deadlines, and stay calm under pressure. Involvement in continuous education and training to improve knowledge of roofing products and processes. Ability and willingness to work in a fast-paced multicultural environment. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Ability to Commute: Deerfield Beach, FL 33442 (Required) Work Location: In person