{"schemaVersion":"jobsearcher.job.v1","id":"e3bb4a73e3ce18e9b5401367","url":"https://jobsearcher.com/jobs/e3bb4a73e3ce18e9b5401367","canonicalUrl":"https://jobsearcher.com/jobs/e3bb4a73e3ce18e9b5401367","title":"Client Relationship Manager","description":"Description\n\nFlexTG | Position Description\n\nCLIENT RELATIONSHIP MANAGER\nModern Position Description\n\nPosition Title\n\nClient Relationship Manager\n\nDepartment\n\nSales / Client Account Management\n\nFLSA Status\n\nExempt\n\nTravel\n\nAs needed to support client and internal business needs\n\nCOMPANY OVERVIEW\nFlexTG provides managed print and workplace technology services with a national footprint. Our teams are focused on delivering a consistent client experience, strong operational execution, and practical solutions that help customers run their business more effectively.\nJOB SUMMARY\nThe Client Relationship Manager, or CRM, is the primary relationship owner for an assigned portfolio of clients after implementation. The CRM is responsible for customer satisfaction, retention, account growth, day-to-day account activity, issue resolution, internal coordination, and overall account health.\nThis role combines relationship management, operational follow-through, account planning, business review preparation, data analysis, and cross-functional leadership. The CRM works closely with Sales, Service, Operations, Supply Chain, Billing, Contracts, Project Management, and Leadership to make sure client needs are understood, documented, prioritized, and driven to resolution.\n\nRole Focus\nA successful CRM keeps the client experience organized, responsive, and professional while protecting revenue, identifying opportunities, and ensuring internal teams have clear direction on account priorities.\n\nKEY RESPONSIBILITIES\nClient Relationship and Account Ownership\nServe as the primary day-to-day point of contact and trusted advisor for assigned client accounts.\nBuild and maintain strong working relationships with executive sponsors, operational stakeholders, site contacts, and end-user communities.\nUnderstand each client’s business objectives, contract scope, service expectations, billing requirements, technology goals, and operational priorities.\nOwn customer satisfaction, retention, growth, profitability, and overall account health for the assigned client portfolio.\nAct as the primary point of contact for all aspects of the contractual relationship with the customer.\nOperational Support and Issue Resolution\nSupport customers’ day-to-day needs with clear communication, urgency, and ownership.\nCoordinate internal resources to fulfill service level agreements, resolve client issues, and maintain customer satisfaction.\nProvide the interface between customers, end users, technical support, service, operations, and other internal resources.\nInvestigate customer complaints or concerns, develop practical solutions, and manage open items through completion.\nEscalate high-risk service, supply, billing, contract, or operational issues appropriately while maintaining client communication.\nBusiness Reviews and Account Planning\nPrepare for and lead regular client business reviews, executive partnership reviews, account planning sessions, and strategic check-ins.\nUse reporting, metrics, and account data to bring value to the client and align recommendations with short-term and long-term technology goals.\nIdentify risks, opportunities, usage trends, service patterns, supply activity, billing concerns, and areas for improvement.\nDevelop clear action plans for renewals, expansions, fleet changes, program improvements, and additional phases of business.\nCross-Functional Coordination\nWork closely with Sales, Service, Operations, Supply Chain, Billing, Contracts, Project Management, and Leadership to ensure a coordinated approach to customer needs.\nSupport onboarding for new customers and partner with implementation teams on deployment, inventory collection, device management, consumables management, and service readiness.\nCommunicate client feedback, operational gaps, and process improvement opportunities to the appropriate internal teams.\nRecommend and help implement operational practices that improve productivity, efficiency, cost control, service quality, and customer outcomes.\nDocumentation, Reporting, and Process Improvement\nMaintain accurate account documentation, meeting notes, action items, contact records, contract details, fleet information, and follow-up commitments.\nUse Microsoft 365, CRM systems, reporting platforms, and internal business systems to manage account information and prepare client-facing materials.\nDocument current-state and future-state business processes when needed to support client planning, program changes, and internal alignment.\nDevelop continual process improvements that strengthen the customer experience and improve internal execution.\nPREFERRED SKILLS AND COMPETENCIES\nStrong client relationship management skills with the ability to build trust and credibility.\nExcellent written and verbal communication skills, including the ability to communicate effectively with client executives and operational contacts.\nStrong customer focus, sound judgment, and a sense of urgency in all work.\nHigh level of organization, follow-through, and ability to manage multiple accounts, priorities, deadlines, and open issues at the same time.\nStrong analytical and reasoning abilities with the ability to review data, identify trends, and recommend practical solutions.\nExperience managing projects with cross-functional or multi-disciplined team members.\nAbility to develop and strengthen customer relationships while balancing client needs, contractual requirements, and business outcomes.\nComfortable working independently, remotely, and across multiple internal departments.\nProfessional presence, mature judgment, flexibility, and well-developed interpersonal skills.\nProficiency with Microsoft 365, including Outlook, Teams, Excel, PowerPoint, and SharePoint.\nExperience with CRM, ERP, service management, reporting, or managed print platforms preferred.\nEDUCATION AND EXPERIENCE\nCollege degree preferred, ideally in Business, Communications, Information Technology, Operations Management, Marketing, or another applicable field.\nEquivalent combination of education, professional experience, and demonstrated success may be considered in lieu of a degree.\nPrevious Managed Print Services, or MPS, experience preferred.\nExperience in account management, customer success, managed services, technology services, office technology, document management, or another related client-facing role preferred.\nExperience supporting enterprise, healthcare, legal, education, or multi-location customers is a plus.\nSUCCESS IN THIS ROLE LOOKS LIKE\nClients know who to call and trust the CRM to follow through.\nAccount issues are documented, owned, and driven to resolution.\nInternal teams have clear direction on client needs, account priorities, and next steps.\nClient risks are identified early and escalated appropriately.\nRenewals, business reviews, account planning, and improvement opportunities are managed proactively.\nAccount data, documentation, and communication are accurate, current, and useful.\nThe client experience feels organized, responsive, and professional.\n\nClient Relationship Manager | Modern Role Description","company":"Flextg","rawCompany":"flextg","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-03T20:14:19.111Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Relationship Manager","description":"Description\n\nFlexTG | Position Description\n\nCLIENT RELATIONSHIP MANAGER\nModern Position Description\n\nPosition Title\n\nClient Relationship Manager\n\nDepartment\n\nSales / Client Account Management\n\nFLSA Status\n\nExempt\n\nTravel\n\nAs needed to support client and internal business needs\n\nCOMPANY OVERVIEW\nFlexTG provides managed print and workplace technology services with a national footprint. Our teams are focused on delivering a consistent client experience, strong operational execution, and practical solutions that help customers run their business more effectively.\nJOB SUMMARY\nThe Client Relationship Manager, or CRM, is the primary relationship owner for an assigned portfolio of clients after implementation. The CRM is responsible for customer satisfaction, retention, account growth, day-to-day account activity, issue resolution, internal coordination, and overall account health.\nThis role combines relationship management, operational follow-through, account planning, business review preparation, data analysis, and cross-functional leadership. The CRM works closely with Sales, Service, Operations, Supply Chain, Billing, Contracts, Project Management, and Leadership to make sure client needs are understood, documented, prioritized, and driven to resolution.\n\nRole Focus\nA successful CRM keeps the client experience organized, responsive, and professional while protecting revenue, identifying opportunities, and ensuring internal teams have clear direction on account priorities.\n\nKEY RESPONSIBILITIES\nClient Relationship and Account Ownership\nServe as the primary day-to-day point of contact and trusted advisor for assigned client accounts.\nBuild and maintain strong working relationships with executive sponsors, operational stakeholders, site contacts, and end-user communities.\nUnderstand each client’s business objectives, contract scope, service expectations, billing requirements, technology goals, and operational priorities.\nOwn customer satisfaction, retention, growth, profitability, and overall account health for the assigned client portfolio.\nAct as the primary point of contact for all aspects of the contractual relationship with the customer.\nOperational Support and Issue Resolution\nSupport customers’ day-to-day needs with clear communication, urgency, and ownership.\nCoordinate internal resources to fulfill service level agreements, resolve client issues, and maintain customer satisfaction.\nProvide the interface between customers, end users, technical support, service, operations, and other internal resources.\nInvestigate customer complaints or concerns, develop practical solutions, and manage open items through completion.\nEscalate high-risk service, supply, billing, contract, or operational issues appropriately while maintaining client communication.\nBusiness Reviews and Account Planning\nPrepare for and lead regular client business reviews, executive partnership reviews, account planning sessions, and strategic check-ins.\nUse reporting, metrics, and account data to bring value to the client and align recommendations with short-term and long-term technology goals.\nIdentify risks, opportunities, usage trends, service patterns, supply activity, billing concerns, and areas for improvement.\nDevelop clear action plans for renewals, expansions, fleet changes, program improvements, and additional phases of business.\nCross-Functional Coordination\nWork closely with Sales, Service, Operations, Supply Chain, Billing, Contracts, Project Management, and Leadership to ensure a coordinated approach to customer needs.\nSupport onboarding for new customers and partner with implementation teams on deployment, inventory collection, device management, consumables management, and service readiness.\nCommunicate client feedback, operational gaps, and process improvement opportunities to the appropriate internal teams.\nRecommend and help implement operational practices that improve productivity, efficiency, cost control, service quality, and customer outcomes.\nDocumentation, Reporting, and Process Improvement\nMaintain accurate account documentation, meeting notes, action items, contact records, contract details, fleet information, and follow-up commitments.\nUse Microsoft 365, CRM systems, reporting platforms, and internal business systems to manage account information and prepare client-facing materials.\nDocument current-state and future-state business processes when needed to support client planning, program changes, and internal alignment.\nDevelop continual process improvements that strengthen the customer experience and improve internal execution.\nPREFERRED SKILLS AND COMPETENCIES\nStrong client relationship management skills with the ability to build trust and credibility.\nExcellent written and verbal communication skills, including the ability to communicate effectively with client executives and operational contacts.\nStrong customer focus, sound judgment, and a sense of urgency in all work.\nHigh level of organization, follow-through, and ability to manage multiple accounts, priorities, deadlines, and open issues at the same time.\nStrong analytical and reasoning abilities with the ability to review data, identify trends, and recommend practical solutions.\nExperience managing projects with cross-functional or multi-disciplined team members.\nAbility to develop and strengthen customer relationships while balancing client needs, contractual requirements, and business outcomes.\nComfortable working independently, remotely, and across multiple internal departments.\nProfessional presence, mature judgment, flexibility, and well-developed interpersonal skills.\nProficiency with Microsoft 365, including Outlook, Teams, Excel, PowerPoint, and SharePoint.\nExperience with CRM, ERP, service management, reporting, or managed print platforms preferred.\nEDUCATION AND EXPERIENCE\nCollege degree preferred, ideally in Business, Communications, Information Technology, Operations Management, Marketing, or another applicable field.\nEquivalent combination of education, professional experience, and demonstrated success may be considered in lieu of a degree.\nPrevious Managed Print Services, or MPS, experience preferred.\nExperience in account management, customer success, managed services, technology services, office technology, document management, or another related client-facing role preferred.\nExperience supporting enterprise, healthcare, legal, education, or multi-location customers is a plus.\nSUCCESS IN THIS ROLE LOOKS LIKE\nClients know who to call and trust the CRM to follow through.\nAccount issues are documented, owned, and driven to resolution.\nInternal teams have clear direction on client needs, account priorities, and next steps.\nClient risks are identified early and escalated appropriately.\nRenewals, business reviews, account planning, and improvement opportunities are managed proactively.\nAccount data, documentation, and communication are accurate, current, and useful.\nThe client experience feels organized, responsive, and professional.\n\nClient Relationship Manager | Modern Role Description","datePosted":"2026-08-03T20:14:19.111Z","dateModified":"2026-08-03T20:14:19.111Z","hiringOrganization":{"@type":"Organization","name":"Flextg","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e3bb4a73e3ce18e9b5401367"},"url":"https://jobsearcher.com/jobs/e3bb4a73e3ce18e9b5401367"}}