Key Account Sales Representative

The Company (Onsite in Greensboro, NC)Caracole is a distinguished furniture brand known for delivering "quiet luxury", where every piece transcends functional necessity to elevate everyday living. Their philosophy blends sophisticated restraint, sensory engagement, and joyful design, aiming to craft furniture that feels deeply personal. Caracole.comJob Summary (On-site in Greensboro, NC)The Key Accounts Representative for Caracole is responsible for managing and growing our largest retail account, with the potential to oversee 1-2 additional key accounts. This role requires a strategic relationship-builder who can effectively engage with retail sales associates across multiple locations nationwide, develop trusted partnerships with key buyers and stakeholders, and leverage data analytics to identify business opportunities and optimize account performance. The successful candidate will serve as the primary liaison between Caracole and our most important retail partners, driving sales growth through relationship excellence and data-driven insights.Core Responsibilities1. Retail Sales Associate Relationship ManagementTraining & Development: Conduct quarterly training sessions (or more frequently as needed) for retail sales associates across all 16 locations to enhance product knowledge and sales effectivenessRelationship Building: Build trust and confidence with retail sales associates, serving as their primary point of contact and trusted resourceAccessibility & Support: Maintain high availability via phone to respond promptly to sales associate inquiries regarding pricing, inventory availability, product specifications, and sales supportBusiness Intelligence Gathering: Regularly engage with sales associates to collect valuable feedback on customer preferences, competitive landscape, market trends, and location-specific opportunitiesPerformance Analysis: Analyze business performance at individual locations by leveraging insights from sales associate feedback and identifying patterns across different markets2. Strategic Buyer & Stakeholder PartnershipExecutive Relationship Management: Develop and maintain strong, trusted relationships with key buyers, merchandising managers, and decision-makers within the accountStrategic Partnership: Position yourself as an indispensable business partner who understands the client's objectives, challenges, and growth opportunitiesAccount Planning: Collaborate with key stakeholders to develop joint business plans, merchandising strategies, and growth initiativesCommunication Excellence: Maintain regular, proactive communication with all levels of the client organization to ensure alignment and address concerns before they become issuesValue Creation: Identify and present opportunities for mutual benefit, including new product introductions, promotional strategies, and market expansion3. Data Analytics & Business IntelligencePerformance Analysis: Utilize advanced analytics to monitor account performance, identify trends, and pinpoint areas for improvement across all locationsGap Analysis: Conduct thorough analysis to identify gaps in product mix, merchandising opportunities, and underperforming locations or categoriesOpportunity Identification: Leverage data insights to uncover growth opportunities, optimize product placement, and enhance overall account profitabilityReporting & Forecasting: Provide detailed reports and accurate forecasting to internal management, including sales projections, inventory needs, and market trendsKPI Management: Track and report on key performance indicators including sales growth, market share, inventory turns, and relationship health metricsAdditional ResponsibilitiesMarket Representation: Represent Caracole at furniture markets in High Point and Atlanta as neededProblem Resolution: Proactively address and resolve customer requests, complaints, and challenges to maintain account satisfactionInternal Coordination: Work closely with internal teams including sales management, operations, marketing, and customer service to ensure seamless account managementCompetitive Intelligence: Monitor competitive activity and market conditions, providing strategic insights to managementGoal Achievement: Meet and exceed established quotas, sales goals, and account growth targetsRequired QualificationsEducationBachelor's degree requiredExperienceMinimum 5 years of sales experience, preferably in account management or key account rolesProven track record of managing large, complex accountsExperience in relationship building across multiple organizational levelsSkills & AbilitiesAnalytical Excellence: Strong analytical skills with experience in data interpretation, trend analysis, and business intelligence toolsRelationship Management: Exceptional interpersonal skills with ability to build trust and credibility across diverse stakeholder groupsCommunication: Outstanding verbal and written communication skills, including presentation abilitiesStrategic Thinking: Ability to think strategically while executing tacticallyTechnology Proficiency: Advanced knowledge of CRM systems, data analytics tools, and Microsoft Office SuiteOrganization: Excellent organizational and time management skillsProblem-Solving: Strong analytical and problem-solving capabilitiesTravel Flexibility: Ability to travel regularly to account locations nationwide (approximately 40-60%)Preferred QualificationsIndustry Experience: Furniture industry experience strongly preferredLuxury Brand Experience: Experience working with luxury or premium brandsRetail Experience: Background in retail operations or retail partnership managementData Analytics: Experience with business intelligence tools such as Tableau, Power BI, or similar platformsMulti-Location Management: Previous experience managing accounts with multiple locations or complex organizational structuresKey Success MetricsAccount revenue growth and profitabilitySales associate engagement and product knowledge scoresBuyer satisfaction and relationship strength indicatorsMarket share growth within the accountAccuracy of sales forecasting and business planningSpeed and effectiveness of issue resolution