Office and Service Manager

Short-term contract5 days onsite - St. LouisJob Description:Insight Global's client is hiring an Office and Service Manager to support its St. Louis office on a short-term onsite contract. This role is highly customer-facing and ideal for someone who enjoys being at the center of daily operations. This position sits at the front counter and plays a key role in office administration, service dispatch coordination, and basic Accounts Receivable (AR) support.Preferred Requirements:1+ years of professional experienceAdministrative or service-industry background (construction, security, facilities, or similar is a plus)Comfortable in a customer-facing, front-desk roleStrong communication skills — outgoing and personable (this role is not suited for someone who prefers minimal interaction)Basic understanding of service organizations, scheduling, invoicing, and ARProficient in Microsoft Word and ExcelStrong culture fit is critical — looking for someone collaborative, reliable, and team-orientedResponsibilities:Service Dispatch & Service Administration (≈70%)Coordinate and schedule service work for existing customers (70% repeat business)Manage a backlog of preventative maintenance and service agreements (1–5 year terms)Schedule technicians for service calls and maintenance visitsCommunicate with customers to confirm service dates and timesWork closely with technicians to ensure jobs are completed as scheduledCreate service tickets, manage time & material service calls, and push work through to invoicingHandle occasional inbound customer calls related to equipment issuesSupport both residential and commercial customers(This is not high-volume dispatch — typically a few technician calls per day)Accounts Receivable Support (≈15%)Assist with AR and collections a few times per weekReview AR reports and follow up with customers via phone or email on outstanding invoicesUnderstand why invoices haven't been paid and document follow-upsGeneral Administrative & Office Support (≈15%)Answer phones and greet vendors and guests at the front counterOrder office supplies and support general office needsSit in a shared, collaborative office spaceSupport cross-functional admin needs as they arise