{"schemaVersion":"jobsearcher.job.v1","id":"e396279c8163cb57d451b53f","url":"https://jobsearcher.com/jobs/e396279c8163cb57d451b53f","canonicalUrl":"https://jobsearcher.com/jobs/e396279c8163cb57d451b53f","title":"Remote CSR - Mountain Time Zone","description":"Job Title: Healthcare Inbound CSR -MST/PST time zones preferred\r\nJob Type: Full Time\r\nGrade: H\r\nFunction/Department: Health Plan and Healthcare Services\r\nReporting to: Team Leader -Operations\r\nPay Rate: $15.00/hr - $16/hr (based on experience)\r\nRole Description: As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them. Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrolment, benefits, suggestions and complaints.\r\nRoles & Responsibilities\r\n\r\nManaging a substantial influx of incoming calls related to Healthcare Member and Provider inquiries.\r\nEnsuring a deep understanding of how actions and performance impact the experience of our members.\r\nUtilizing web cameras for enhanced visibility during interactions.\r\nEmbracing a flexible scheduling approach to accommodate dynamic healthcare demands.\r\n\r\nExpected/Key Results\r\n\r\nInquiry Accuracy and Completeness\r\nProductivity\r\nCall Resolution\r\nOverall Satisfaction\r\nCall Handle Time\r\n\r\nPreferred Educational Qualifications\r\n\r\nHigh School diploma or equivalent is required\r\n\r\nPreferred Work Experience\r\n\r\nMust have a private workstation to perform your work\r\nMust have Internet to include a router with Ethernet jack for connectivity to PC · Call Center experience\r\nHealth insurance experience preferred\r\n\r\nCompetencies & Skills\r\n\r\nAbility to navigate multiple computer screens\r\nAbility to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously\r\nMust be reliable and punctual\r\nWork effectively in a team environment\r\nWork independently without constant supervision\r\nPositive professional attitude\r\nDetail-oriented\r\nComputer literate\r\nStrong reading comprehension and writing skills\r\nProblem-solving skills.\r\n\r\nAbout Firstsource\r\nFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.\r\nWe are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.\r\nOur clientele includes Fortune 500 and FTSE 100 companies","company":"Firstsource Solutions","rawCompany":"firstsource solutions","city":"Remote","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-04-28T04:34:33.335Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote CSR - Mountain Time Zone","description":"Job Title: Healthcare Inbound CSR -MST/PST time zones preferred\r\nJob Type: Full Time\r\nGrade: H\r\nFunction/Department: Health Plan and Healthcare Services\r\nReporting to: Team Leader -Operations\r\nPay Rate: $15.00/hr - $16/hr (based on experience)\r\nRole Description: As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them. Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrolment, benefits, suggestions and complaints.\r\nRoles & Responsibilities\r\n\r\nManaging a substantial influx of incoming calls related to Healthcare Member and Provider inquiries.\r\nEnsuring a deep understanding of how actions and performance impact the experience of our members.\r\nUtilizing web cameras for enhanced visibility during interactions.\r\nEmbracing a flexible scheduling approach to accommodate dynamic healthcare demands.\r\n\r\nExpected/Key Results\r\n\r\nInquiry Accuracy and Completeness\r\nProductivity\r\nCall Resolution\r\nOverall Satisfaction\r\nCall Handle Time\r\n\r\nPreferred Educational Qualifications\r\n\r\nHigh School diploma or equivalent is required\r\n\r\nPreferred Work Experience\r\n\r\nMust have a private workstation to perform your work\r\nMust have Internet to include a router with Ethernet jack for connectivity to PC · Call Center experience\r\nHealth insurance experience preferred\r\n\r\nCompetencies & Skills\r\n\r\nAbility to navigate multiple computer screens\r\nAbility to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously\r\nMust be reliable and punctual\r\nWork effectively in a team environment\r\nWork independently without constant supervision\r\nPositive professional attitude\r\nDetail-oriented\r\nComputer literate\r\nStrong reading comprehension and writing skills\r\nProblem-solving skills.\r\n\r\nAbout Firstsource\r\nFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.\r\nWe are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.\r\nOur clientele includes Fortune 500 and FTSE 100 companies","datePosted":"2026-04-28T04:34:33.335Z","dateModified":"2026-04-28T04:34:33.335Z","hiringOrganization":{"@type":"Organization","name":"Firstsource Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e396279c8163cb57d451b53f"},"url":"https://jobsearcher.com/jobs/e396279c8163cb57d451b53f"}}