Trader Support Specialist

A company is looking for a Trader Support Specialist who will enhance user satisfaction and support traders effectively. Key ResponsibilitiesManage trader interactions through live chat, phone calls, and emails from start to resolution Maintain product knowledge and troubleshoot trading platforms and account-related issues Contribute to team goals focused on customer satisfaction and participate in improving internal knowledge basesRequired QualificationsBachelor's degree or comparable professional experience preferred 2+ years of experience in technical support or customer-facing technical roles Access to high-speed internet and ability to type a minimum of 30 WPM Experience using CRM or ticketing systems for case management Strong organizational skills and a goal-oriented mindset