{"schemaVersion":"jobsearcher.job.v1","id":"e348e276557e2da8b1b7ebc3","url":"https://jobsearcher.com/jobs/e348e276557e2da8b1b7ebc3","canonicalUrl":"https://jobsearcher.com/jobs/e348e276557e2da8b1b7ebc3","title":"RMA and Engineering Coordinator","description":"Aechelon Technology, Inc. is a leading producer of 3D simulator content, including Geospecific visual/sensor databases and realistic 3D models. We seek people who share our passion for real-time computer graphics and commitment to our mission of helping make our Nation's pilots safer. We will give you a chance to work with some of the most talented people in the graphics industry.\n\nThe RMA and Technical Support Coordinator provides first-level technical support for customers and internal teams while coordinating product returns, repairs, replacements, and related documentation.\n\nThis role is well suited for someone with help desk or desktop support experience who is organized, communicates clearly, and can manage technical issues from initial intake through resolution. The coordinator will perform basic troubleshooting, document issues, maintain accurate records, coordinate with Engineering and Production, and keep stakeholders informed of status.\n\nResponsibilities will include, but not be limited to the following:\nReceive, document, prioritize, and process RMA and technical support requests.\nProvide first-level troubleshooting for computer hardware, software, and electronic systems using established procedures and knowledge-base articles.\nGather relevant information and escalate complex problems to Engineering or other technical teams.\nCoordinate product repairs, replacements, and returns with internal and external customers.\nMaintain accurate case, order, inventory, repair, and shipment information in tracking tools and the ERP system.\nCommunicate status, next steps, and resolution information to customers and internal stakeholders.\nMonitor open requests and follow through until they are completed and closed.\nIdentify recurring failures and provide information that supports root-cause analysis and process improvement.\nAssist with inventory checks, material availability, packing lists, and shipment documentation.\nSupport production and regulatory documentation updates as needed.\nMinimum Qualifications:\nTwo or more years of experience in help desk, desktop support, technical support, RMA coordination, or a related customer-facing technical role.\nExperience troubleshooting computer hardware, peripherals, operating systems, and common software issues.\nAbility to gather technical information, document troubleshooting steps, and escalate issues appropriately.\nStrong customer service, written communication, and follow-through skills.\nAbility to manage multiple requests and priorities in a ticket-based or fast-paced environment.\nExperience using ticketing systems, ERP systems, CRM systems, or other business tracking tools.\nStrong attention to detail and record accuracy.\nPreferred Qualifications:\nExperience supporting desktops, servers, electronic equipment, or manufactured products.\nExperience in an electronics manufacturing, aerospace, defense, or technology environment.\nFamiliarity with RMA, inventory, shipping, and repair processes.\nCompTIA A+ certification or similar technical training.\nExperience with Jira, Confluence, Oracle NetSuite/Fusion (or ERP/MRP equivalent), Microsoft Windows and Microsoft Office applications.\nCompensation and Benefits\n\n$54,000 - $80,000 per year\n\nThe above range is specific to CALIFORNIA and may not be applicable to other locations. Final compensation is based on factors such as the candidate's skills, qualifications, and experience.\n\n We offer a very attractive compensation package including competitive base salary, company performance-based profit sharing, 401k, 100% employer paid health benefits (medical, dental, vision, life, std, ltd, and life insurance plans).\n\nNo relocation reimbursement provided.\n\nThis position description is not intended to be a complete listing of activities, duties or responsibilities that are required of the employee holding this position. Duties, responsibilities and activities may be changed or others may be assigned at any time by the Company with notice to the employee.\n\nAechelon Technology is an equal opportunity employer. We are committed to providing access and opportunities to individuals with disabilities. If you are an applicant who is unable to fully utilize/access our application process because of a disability, Aechelon Technology will provide a reasonable accommodation. Please send an email to hr_team@aechelon.com to request that accommodation, and please be sure to include a detailed description of your requested accommodation, your name and preferred method of contact.","company":"Aechelontechnologyinc","rawCompany":"aechelontechnologyinc","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T19:26:29.095Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3021.00","title":"Aerospace Engineering and Operations Technologists and Technicians","slug":"aerospace-engineering-and-operations-technologists-and-technicians"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"334111","title":"Electronic Computer Manufacturing","slug":"electronic-computer-manufacturing"},{"code":"334118","title":"Computer Terminal and Other Computer Peripheral Equipment Manufacturing","slug":"computer-terminal-and-other-computer-peripheral-equipment-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"RMA and Engineering Coordinator","description":"Aechelon Technology, Inc. is a leading producer of 3D simulator content, including Geospecific visual/sensor databases and realistic 3D models. We seek people who share our passion for real-time computer graphics and commitment to our mission of helping make our Nation's pilots safer. We will give you a chance to work with some of the most talented people in the graphics industry.\n\nThe RMA and Technical Support Coordinator provides first-level technical support for customers and internal teams while coordinating product returns, repairs, replacements, and related documentation.\n\nThis role is well suited for someone with help desk or desktop support experience who is organized, communicates clearly, and can manage technical issues from initial intake through resolution. The coordinator will perform basic troubleshooting, document issues, maintain accurate records, coordinate with Engineering and Production, and keep stakeholders informed of status.\n\nResponsibilities will include, but not be limited to the following:\nReceive, document, prioritize, and process RMA and technical support requests.\nProvide first-level troubleshooting for computer hardware, software, and electronic systems using established procedures and knowledge-base articles.\nGather relevant information and escalate complex problems to Engineering or other technical teams.\nCoordinate product repairs, replacements, and returns with internal and external customers.\nMaintain accurate case, order, inventory, repair, and shipment information in tracking tools and the ERP system.\nCommunicate status, next steps, and resolution information to customers and internal stakeholders.\nMonitor open requests and follow through until they are completed and closed.\nIdentify recurring failures and provide information that supports root-cause analysis and process improvement.\nAssist with inventory checks, material availability, packing lists, and shipment documentation.\nSupport production and regulatory documentation updates as needed.\nMinimum Qualifications:\nTwo or more years of experience in help desk, desktop support, technical support, RMA coordination, or a related customer-facing technical role.\nExperience troubleshooting computer hardware, peripherals, operating systems, and common software issues.\nAbility to gather technical information, document troubleshooting steps, and escalate issues appropriately.\nStrong customer service, written communication, and follow-through skills.\nAbility to manage multiple requests and priorities in a ticket-based or fast-paced environment.\nExperience using ticketing systems, ERP systems, CRM systems, or other business tracking tools.\nStrong attention to detail and record accuracy.\nPreferred Qualifications:\nExperience supporting desktops, servers, electronic equipment, or manufactured products.\nExperience in an electronics manufacturing, aerospace, defense, or technology environment.\nFamiliarity with RMA, inventory, shipping, and repair processes.\nCompTIA A+ certification or similar technical training.\nExperience with Jira, Confluence, Oracle NetSuite/Fusion (or ERP/MRP equivalent), Microsoft Windows and Microsoft Office applications.\nCompensation and Benefits\n\n$54,000 - $80,000 per year\n\nThe above range is specific to CALIFORNIA and may not be applicable to other locations. Final compensation is based on factors such as the candidate's skills, qualifications, and experience.\n\n We offer a very attractive compensation package including competitive base salary, company performance-based profit sharing, 401k, 100% employer paid health benefits (medical, dental, vision, life, std, ltd, and life insurance plans).\n\nNo relocation reimbursement provided.\n\nThis position description is not intended to be a complete listing of activities, duties or responsibilities that are required of the employee holding this position. Duties, responsibilities and activities may be changed or others may be assigned at any time by the Company with notice to the employee.\n\nAechelon Technology is an equal opportunity employer. We are committed to providing access and opportunities to individuals with disabilities. If you are an applicant who is unable to fully utilize/access our application process because of a disability, Aechelon Technology will provide a reasonable accommodation. Please send an email to hr_team@aechelon.com to request that accommodation, and please be sure to include a detailed description of your requested accommodation, your name and preferred method of contact.","datePosted":"2026-08-19T19:26:29.095Z","dateModified":"2026-08-19T19:26:29.095Z","hiringOrganization":{"@type":"Organization","name":"Aechelontechnologyinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e348e276557e2da8b1b7ebc3"},"url":"https://jobsearcher.com/jobs/e348e276557e2da8b1b7ebc3"}}