{"schemaVersion":"jobsearcher.job.v1","id":"e34401728d5ee8b140cb9cbf","url":"https://jobsearcher.com/jobs/e34401728d5ee8b140cb9cbf","canonicalUrl":"https://jobsearcher.com/jobs/e34401728d5ee8b140cb9cbf","title":"Client Support Specialist - Current Gen","description":"Overview\nIn this role you serve as ADP’s front-line problem solver for client questions and issues, focusing on clients with 50–999 employees. You’ll leverage training and product knowledge to educate users, resolve time-sensitive problems, and maintain high client satisfaction. You work in a metrics-driven call center, building rapport via phone, email, or chat, while upholding ADP’s integrity and service standards. This is a collaborative, growth‑oriented environment with meaningful impact on clients and the company mission.\n\nCompensation / Benefitsbest-in-class benefits start on Day 1volunteering time offcareer advancement opportunitiesongoing training and mentorship opportunitiesfocus on mental health and well-beinginclusive, diverse workplace culture\nResponsibilitiesServe as trusted advisor and problem solver for ADP products/technologyBuild relationships with clients via phone, email, and chat to exceed expectationsEducate clients by translating product value into actionable insights and recommendationsOrganize and manage a high volume of inbound calls within a structured scheduleIdentify solutions by taking a broad perspective and seeking answers proactivelyContribute to client satisfaction and uphold ADP’s service reputation\nKey requirements3 - 5 years in client service or systems integration environmentsAbility to work overtime during peak seasonsCollege degree is not required; relevant experience acceptableMilitary experience considered a valuable backgroundStrong communication (oral and written)Relationship-building and rapport with clientsProfessionalism and ethical standardsAdaptability in a fast-paced, metrics-driven environmentKnowledge of ADP products/servicesAbility to resolve time-sensitive issues and provide solutions","company":"Adp Automatic Data Processing","rawCompany":"adp automatic data processing","city":"Augusta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T03:59:45.542Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Specialist - Current Gen","description":"Overview\nIn this role you serve as ADP’s front-line problem solver for client questions and issues, focusing on clients with 50–999 employees. You’ll leverage training and product knowledge to educate users, resolve time-sensitive problems, and maintain high client satisfaction. You work in a metrics-driven call center, building rapport via phone, email, or chat, while upholding ADP’s integrity and service standards. This is a collaborative, growth‑oriented environment with meaningful impact on clients and the company mission.\n\nCompensation / Benefitsbest-in-class benefits start on Day 1volunteering time offcareer advancement opportunitiesongoing training and mentorship opportunitiesfocus on mental health and well-beinginclusive, diverse workplace culture\nResponsibilitiesServe as trusted advisor and problem solver for ADP products/technologyBuild relationships with clients via phone, email, and chat to exceed expectationsEducate clients by translating product value into actionable insights and recommendationsOrganize and manage a high volume of inbound calls within a structured scheduleIdentify solutions by taking a broad perspective and seeking answers proactivelyContribute to client satisfaction and uphold ADP’s service reputation\nKey requirements3 - 5 years in client service or systems integration environmentsAbility to work overtime during peak seasonsCollege degree is not required; relevant experience acceptableMilitary experience considered a valuable backgroundStrong communication (oral and written)Relationship-building and rapport with clientsProfessionalism and ethical standardsAdaptability in a fast-paced, metrics-driven environmentKnowledge of ADP products/servicesAbility to resolve time-sensitive issues and provide solutions","datePosted":"2026-09-15T03:59:45.542Z","dateModified":"2026-09-15T03:59:45.542Z","hiringOrganization":{"@type":"Organization","name":"Adp Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Augusta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e34401728d5ee8b140cb9cbf"},"url":"https://jobsearcher.com/jobs/e34401728d5ee8b140cb9cbf"}}