Lead Veterinary Front Office Receptionist

Job Description Why You'll Love this Lead Veterinary Front Office Receptionist Job!Are you passionate about animals, organized, and ready to lead a team? At Wake Forest Animal Hospital, an EverVet Partner, we're looking for a Veterinary Receptionist Team Lead to provide day-to-day oversight and support for our front desk team. In this role, you'll manage scheduling, direct workflow, enforce hospital policies, and help train and support your team—all while ensuring a warm, professional experience for our clients and their pets.Our ideal candidate is friendly, efficient, and confident in handling both people and processes. If you're ready to step into a leadership role at a practice that values compassion, teamwork, and high-quality care, we encourage you to apply today.Pay Range : $16-$19 / hourBenefits: Paid Time OffMedical, Dental, Vision with a Health Savings Account*Employee Assistant Program available 24 hours a day, 7 days a week*Supplemental Life Insurance & AD&D Insurance*401K Plan with Generous Employer MatchMaternity Leave *Bereavement LeaveLife, Short Term, & Disability Insurance*Discount ProgramsDiscounted Veterinary CareOn-Demand Pay OptionsReferral BonusCareer Enhancement Benefits:The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*Access to Zoetis Clinical & Professional Program and EventsAccess to a multitude of VMG resources*Indicates eligibility for Full-Time positions onlyResponsibilities Provide daily management and guidance to the reception staffEnsure all reception staff are staying productive even during slow timesMaintain reception area clean and organizedOversee new employees and ongoing receptionist training programsParticipate in weekly department head meetingsAssist with writing and participating in receptionist performance reviewsMaintenance of front office equipmentIn charge of office supplies ordersAccounts receivableNew client reportWelcome letters and/or emailsAppointment schedule managementOversees payment plan accounts and past due accounts (N/A)Travel sheet and invoice auditDaily credit card batch reconciliationScan checks once per weekSupport administrator with keeping track and auditing doctors' compassionate care fundsSupport Hospital Director by enforcing hospital policies, protocols, and assessing efficiencySupport front staff with daily routine receptionist duties such as answering the phone, scheduling appointments, checking voicemails, scanning documents, and providing great customer serviceAdditional responsibilities assigned by the Hospital DirectorRequired Skills High School Diploma, GED, or suitable equivalentAt least one year experience preferredStrong customer service skillsAbility to communicate effectivelyAbility to lift up to 50 poundsBasic math and writing skillsBasic understanding of the work we do/love animalsBe able to use and understand basic medical termsUnderstanding of vaccinations, basic laboratory tests, common diseases and pet behaviorKnowledge of computer software (Infinity and Office programs)