{"schemaVersion":"jobsearcher.job.v1","id":"e301ff287c3326ace7bbc9bd","url":"https://jobsearcher.com/jobs/e301ff287c3326ace7bbc9bd","canonicalUrl":"https://jobsearcher.com/jobs/e301ff287c3326ace7bbc9bd","title":"Customer Service Operations Manager","description":"Transdev in Baltimore, MD is seeking a Customer Service Manager to oversee day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees to deliver excellent service.\nThe role requires at least three years of supervisory experience, strong communication and negotiation skills, and knowledge of ADA service requirements. A flexible schedule including weekends may be required.\n\n#J-18808-Ljbffr","company":"Transdev","rawCompany":"transdev","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-22T03:12:26.555Z","occupations":[{"code":"53-1049.00","title":"First-Line Supervisors of Transportation Workers, All Other","slug":"first-line-supervisors-of-transportation-workers-all-other"},{"code":"11-9179.00","title":"Personal Service Managers, All Other","slug":"personal-service-managers-all-other"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"485113","title":"Bus and Other Motor Vehicle Transit Systems","slug":"bus-and-other-motor-vehicle-transit-systems"},{"code":"485119","title":"Other Urban Transit Systems","slug":"other-urban-transit-systems"},{"code":"485999","title":"All Other Transit and Ground Passenger Transportation","slug":"all-other-transit-and-ground-passenger-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Operations Manager","description":"Transdev in Baltimore, MD is seeking a Customer Service Manager to oversee day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees to deliver excellent service.\nThe role requires at least three years of supervisory experience, strong communication and negotiation skills, and knowledge of ADA service requirements. A flexible schedule including weekends may be required.\n\n#J-18808-Ljbffr","datePosted":"2026-08-22T03:12:26.555Z","dateModified":"2026-08-22T03:12:26.555Z","hiringOrganization":{"@type":"Organization","name":"Transdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e301ff287c3326ace7bbc9bd"},"url":"https://jobsearcher.com/jobs/e301ff287c3326ace7bbc9bd"}}