In-House Hospitality Marketing Agent

In-House Marketing RepresentativeFull TimeLocation: Pocono Mountain Villas by Exploria Resorts Bushkill, PAJob SummaryThe In-House Marketing Desk Agent will work with speaking to and soliciting qualified In-House guests including owners, exchangers, and renters to attend our vacation ownership presentation or owners update presentation when they arrive at the resort. The In-House Marketing Desk Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.Responsibilities And DutiesMust be motivated and interact with guests to build excitement and prepare them for the presentation.Delivers a branded and scripted marketing pitch for each guest type.Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.Maintains the site minimum standard for tour production set by management.Provides guests with site and area information upon request.Remains current on all area attractions, events, and dining options.Reports all negative customer experiences to management.Responsible for attending all staff meetings and training, as requested by management.Performs accurate accounting and reporting of all shifts details as directed by the manager.Assist in booking and servicing all marketing guests.Adhere to company standards and maintains compliance with all policies and procedures.Qualifications And SkillsHigh School Diploma or Equivalent.1 year of In-House Marketing or OPC experience is required.Computer proficiency in Microsoft Word, Excel, and Outlook.Basic mathematical skills, including the ability to calculate percentages and discounts.Must be able to work flexible hours and weekends.Good telephone skills and face-to-face people skills.Required CompetenciesExcellent customer service skills.Excellent time management skills, including the ability to organize and manage multiple priorities.Ability to establish and maintain cooperative working relationships with internal and external customers.Able to use sound judgment, work independently, with minimal supervision.Must be able to work weekends and Holidays.What does Exploria Resorts have to offer?Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k),Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!RequiredPreferredJob IndustriesHotel & Hospitality