{"schemaVersion":"jobsearcher.job.v1","id":"e2d0bcd9467d36bff3d5ee8f","url":"https://jobsearcher.com/jobs/e2d0bcd9467d36bff3d5ee8f","canonicalUrl":"https://jobsearcher.com/jobs/e2d0bcd9467d36bff3d5ee8f","title":"Virtual Central Operations Manager","description":"The Virtual Central Operations Manager r serves as the operational leader of Catapult Learning’s Virtual High Impact Tutoring (HIT) model and National Tutor Team. This role is the connective tissue between our tutors, curriculum, product, and field operations, ensuring that Virtual HIT is delivered with quality, consistency, and measurable impact.\n\nThe role requires strong people leadership and operational excellence. You will own the refinement of our Virtual HIT Standard Operating Procedures, oversee the National Tutoring Pool, and ensure that every virtual session meets Catapult’s standards for instructional rigor and student outcomes. You will partner closely with the High Impact Tutoring and Curriculum teams to develop and continuously improve instructional materials, define best practices for virtual delivery, and evolve the product based on performance data and field feedback.\n\nThis role is ideal for someone who thrives in ambiguity, enjoys scaling programs, and can lead a high performing, remote tutor team.\n\nCurricula & Standard Operating Procedures\n\nDesign and own the Virtual HIT operating model, including instructional, scheduling, and quality workflows.\nDevelop and maintain all Virtual HIT Standard Operating Procedures (SOPs).\nPartner with the Curriculum Development team to ensure materials are optimized for virtual delivery and aligned to the Catapult Way.\nLead implementation of Virtual HIT in partnership with the Tutoring Management Platform team.\nCollaborate cross-functionally (Field Ops, IT, Finance, Product, Sales) to remove blockers and ensure scalability.\n\nPeople Leadership\n\nBuild and manage the National Virtual Tutor Pool.\nStandardize onboarding and certification in:\nThe Catapult Way\nVirtual instruction\nProgram fidelity\nTutoring Management Platform and Virtual Tutoring Platform\nImplement coaching and observation systems in partnership with the Instructional Excellence Team to ensure tutor quality and growth.\nCreate engagement systems for a remote team.\nServe as the centralized escalation lead for Virtual HIT.\n\nProduct Feedback & Ownership\n\nTranslate customer and field insights into structured virtual product requirements.\nPartner with Product and IT teams to inform roadmaps, feature prioritization, and platform improvements.\nMonitor pilot launches, capturing data and running retrospectives to refine the model before scale.\nDocument and operationalize learnings into SOPs, tools, and training.\n\nOperational Excellence\n\nContinuously improve workflows to increase speed, quality, and cost efficiency.\nImplement and monitor SLAs, KPIs, and dashboards.\nEnsure Virtual HIT meets the same instructional and outcome standards as in-person HIT.\n\nKey Outcomes (First 12 Months)\n\nSuccessful, on-time launch of all scheduled Virtual HIT programs\nConsistent session coverage and low cancelation rate\nFully documented and standardized Virtual HIT SOPs and training materials\nStable, high-performing National Tutor Pool with strong retention with clear onboarding, certification, and observation systems in place for virtual tutors\nEstablished feedback loop with Product/IT, with documented enhancements\nHigh compliance with CLC data entry and workflow adoption\nFaster startup timelines compared to in-person programs\nMeasurable improvement in cost-to-serve for virtual implementations\n\nQualifications\n\n4+ years of experience in customer success, implementation, or product ownership roles within an education, SaaS, or services organization. Experience in the classroom preferred.\nProven success driving adoption of new products or programs.\nStrong operational skills: workflow design, process improvement, and cross-functional project management.\nComfort working in a fast-paced, startup-like environment with evolving priorities.\nExcellent communication, facilitation, and relationship-building skills across internal and external stakeholders.\nExperience in education technology or services.\nData fluency: ability to analyze data, build dashboards, and define success metrics.\n\nEducation: Bachelor’s degree required.","company":"FullBloom","rawCompany":"fullbloom","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-29T10:44:57.064Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611691","title":"Exam Preparation and Tutoring","slug":"exam-preparation-and-tutoring"},{"code":"611699","title":"All Other Miscellaneous Schools and Instruction","slug":"all-other-miscellaneous-schools-and-instruction"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Virtual Central Operations Manager","description":"The Virtual Central Operations Manager r serves as the operational leader of Catapult Learning’s Virtual High Impact Tutoring (HIT) model and National Tutor Team. This role is the connective tissue between our tutors, curriculum, product, and field operations, ensuring that Virtual HIT is delivered with quality, consistency, and measurable impact.\n\nThe role requires strong people leadership and operational excellence. You will own the refinement of our Virtual HIT Standard Operating Procedures, oversee the National Tutoring Pool, and ensure that every virtual session meets Catapult’s standards for instructional rigor and student outcomes. You will partner closely with the High Impact Tutoring and Curriculum teams to develop and continuously improve instructional materials, define best practices for virtual delivery, and evolve the product based on performance data and field feedback.\n\nThis role is ideal for someone who thrives in ambiguity, enjoys scaling programs, and can lead a high performing, remote tutor team.\n\nCurricula & Standard Operating Procedures\n\nDesign and own the Virtual HIT operating model, including instructional, scheduling, and quality workflows.\nDevelop and maintain all Virtual HIT Standard Operating Procedures (SOPs).\nPartner with the Curriculum Development team to ensure materials are optimized for virtual delivery and aligned to the Catapult Way.\nLead implementation of Virtual HIT in partnership with the Tutoring Management Platform team.\nCollaborate cross-functionally (Field Ops, IT, Finance, Product, Sales) to remove blockers and ensure scalability.\n\nPeople Leadership\n\nBuild and manage the National Virtual Tutor Pool.\nStandardize onboarding and certification in:\nThe Catapult Way\nVirtual instruction\nProgram fidelity\nTutoring Management Platform and Virtual Tutoring Platform\nImplement coaching and observation systems in partnership with the Instructional Excellence Team to ensure tutor quality and growth.\nCreate engagement systems for a remote team.\nServe as the centralized escalation lead for Virtual HIT.\n\nProduct Feedback & Ownership\n\nTranslate customer and field insights into structured virtual product requirements.\nPartner with Product and IT teams to inform roadmaps, feature prioritization, and platform improvements.\nMonitor pilot launches, capturing data and running retrospectives to refine the model before scale.\nDocument and operationalize learnings into SOPs, tools, and training.\n\nOperational Excellence\n\nContinuously improve workflows to increase speed, quality, and cost efficiency.\nImplement and monitor SLAs, KPIs, and dashboards.\nEnsure Virtual HIT meets the same instructional and outcome standards as in-person HIT.\n\nKey Outcomes (First 12 Months)\n\nSuccessful, on-time launch of all scheduled Virtual HIT programs\nConsistent session coverage and low cancelation rate\nFully documented and standardized Virtual HIT SOPs and training materials\nStable, high-performing National Tutor Pool with strong retention with clear onboarding, certification, and observation systems in place for virtual tutors\nEstablished feedback loop with Product/IT, with documented enhancements\nHigh compliance with CLC data entry and workflow adoption\nFaster startup timelines compared to in-person programs\nMeasurable improvement in cost-to-serve for virtual implementations\n\nQualifications\n\n4+ years of experience in customer success, implementation, or product ownership roles within an education, SaaS, or services organization. Experience in the classroom preferred.\nProven success driving adoption of new products or programs.\nStrong operational skills: workflow design, process improvement, and cross-functional project management.\nComfort working in a fast-paced, startup-like environment with evolving priorities.\nExcellent communication, facilitation, and relationship-building skills across internal and external stakeholders.\nExperience in education technology or services.\nData fluency: ability to analyze data, build dashboards, and define success metrics.\n\nEducation: Bachelor’s degree required.","datePosted":"2026-08-29T10:44:57.064Z","dateModified":"2026-08-29T10:44:57.064Z","hiringOrganization":{"@type":"Organization","name":"FullBloom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e2d0bcd9467d36bff3d5ee8f"},"url":"https://jobsearcher.com/jobs/e2d0bcd9467d36bff3d5ee8f"}}