{"schemaVersion":"jobsearcher.job.v1","id":"e2ba9537df30d5b31638763b","url":"https://jobsearcher.com/jobs/e2ba9537df30d5b31638763b","canonicalUrl":"https://jobsearcher.com/jobs/e2ba9537df30d5b31638763b","title":"Manager, Programs: Operations","description":"Job Title:\nManager, Programs: Operations\nDepartment:\nPrograms\n\nReports To:\nAssistant Vice President, Programs: Outreach & Operations\nFLSA Status:\nExempt\n\nDirect Reports:\nSpecialist, Programs: Outreach & Operations\n\nSalary Range: $90,000-$112,000\n*Salary is dependent upon experience*\nWork Location\n\nWashington, DC Metro Area - HYBRID ( 2 days in-office)\nAbout NCARB\n\nThe National Council of Architectural Registration Boards (NCARB) is a nonprofit organization made up of the architectural licensing boards of 55 U.S. states and territories. NCARB, in collaboration with licensing boards, facilitates the licensure and credentialing of architects to protect the health, safety, and welfare of the public. Learn more about NCARB and how we achieve our mission by\nclicking here\n.\nAbout the Position\nThe Manager I, Programs: Operations supports the Assistant Vice President’s leadership in the operations, implementation, outreach, and continuous improvement of NCARB programs, products, and services. Working collaboratively within the department and across the Council, this position leads and supports initiatives while contributing directly to day-to-day program and operational activities, enhancing program delivery and operational effectiveness, supporting strategic priorities, and advancing organizational objectives.\nThe Manager I is responsible for strategic and operational program planning, coordination, implementation, and continuous improvement; program administration, assessment delivery, exam security activities; vendor and contract management, stakeholder engagement, and issue resolution. As a subject matter expert on NCARB programs, the Manager I provides guidance and support to staff, customers, volunteers, allied organizations, vendors, Member Boards, and other stakeholders.\nEssential Duties and Responsibilities include the following. Other duties may be assigned.\nOpen\nFacilitate cooperation and teamwork throughout the organization. Example: Willingness to collaborate across the Council, as well as with department team members.\nResponsive\nProvides prompt, courteous, expert, respectful, and responsive customer service to internal and external stakeholders. Example: Consistent and timely communication with colleagues and NCARB customers.\nRestless\nEmbrace change and continuously evaluate/improve programs, processes, and policies. Example: Open to the innovation and exploration of new processes and ideas that better serve the Council.\nCore Responsibilities – Department Specific\nStrategic Planning\nContribute to the development of annual and long-range departmental plans.\nContribute to the development and management of budgets and resource plans for assigned programs and initiatives.\nLead or participate in assigned department- and Council-wide strategic initiatives.\nEngage with volunteers, vendors, consultants, and other experts to gather insights, share best practices, and inform planning and decision-making.\nConduct research and analyze program operations, customer experience, assessment delivery, and exam security data to identify trends, findings, and opportunities for improvement.\nEvaluate emerging technologies, industry trends, risks, and opportunities; contribute to the implementation of related changes to technology, policies, procedures, and operational practices.\n\nProgram Operations & Management\nSupervise assigned staff, including work planning, performance management, coaching, and professional development.\nContribute to the development and management of work plans to support program goals and objectives.\nKeep supervisor informed of program and project status, progress, risks, and significant issues.\nLead the coordination of activities across programs and functional areas to support the implementation of initiatives and organizational priorities.\nContribute to the development, implementation, and enhancement of policies, procedures, systems, and operational practices.\nCreate and utilize reports, dashboards, and performance metrics to evaluate outcomes and identify improvement opportunities.\nManage assessment delivery activities, including administration, accommodations, policy compliance, and issue resolution.\nManage exam security activities, including security monitoring, investigations, and intellectual property protection.\nDevelop and maintain program-related resources, documentation, and standard operating procedures (SOPs).\nMaintain comprehensive knowledge of NCARB programs, products, services, policies, and requirements.\nMaintain expertise in service standards, operational requirements, and the systems and technologies used to support assigned programs and services.\nSupport team and departmental priorities by providing assistance across programs and functional areas as needed.\n\nStakeholder Engagement & Communications\nServe as a subject matter expert on NCARB programs and deliver internal and external training, outreach, and stakeholder engagement activities.\nContribute to the development of training, outreach materials, stakeholder resources, and program communications that translate complex information and support diverse audiences.\nPartner with other departments to provide program expertise and support customers, Member Boards, volunteers, and other stakeholders.\nRespond to and resolve escalated customer and Member Board concerns in a professional and timely manner; seek guidance on complex issues as needed.\nServe as staff liaison to assigned committees, task forces, and workgroups.\n\nVendor & Contract Management\nServe as the primary point of contact for vendors and consultants; act as a liaison between vendors and internal stakeholders to support NCARB programs and services.\nDevelop and maintain productive relationships with vendors and consultants.\nManage contract administration and monitor compliance with contractual requirements, service standards, and program expectations; implement corrective actions as needed.\nImplement improvements to vendor and consultant performance and service delivery based on program needs and established expectations.\n\nQualifications\nPlease submit a cover letter expressing your interest in the position (required).\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nBachelor’s degree, or an equivalent combination of substantial related experience, training, and education.\nOne or more years of leadership experience managing people and projects or leading cross-functional teams.\nStrong verbal and written communication skills, including the ability to provide high-quality customer service, deliver presentations, and adapt messaging for diverse audiences.\nDemonstrated proficiency with technology and a broad range of software applications, including Microsoft Office and Adobe PDF applications.\nAbility to quickly learn, adapt to, and effectively apply new technologies, systems, processes, policies, and practices.\nProven ability to coordinate and manage multiple initiatives, projects, processes, and competing priorities simultaneously while maintaining accuracy and attention to detail.\nUnderstanding of basic statistical concepts and the ability to analyze and interpret quantitative and qualitative data, identify trends, and support data-informed decision-making.\nDemonstrated ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities and outcomes.\nExperience overseeing vendor and consultant relationships, including contract administration and performance management.\nExperience applying Agile principles and practices to project and program management preferred.\nAbility to travel up to 15% of the time annually, including weekends and occasional work outside standard business hours.\nCandidates who are architects must hold a current license in at least one NCARB jurisdiction and meet all NCARB certification requirements.\n\nBenefits\n\nNCARB's employees enjoy a comprehensive set of benefits that include strong support for health and wellness, some nice perks, and professional development.\nSome highlights include:\nCompetitive pay\nMedical, vision, and dental Benefits\nPaid parental leave\nLife and disability insurance\n401k\nTuition assistance\nAll-staff outings and retreats\nFull access to LinkedIn Learning, supporting self-directed/curated professional development","company":"Ncarb","rawCompany":"ncarb","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:24:36.536Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"541310","title":"Architectural Services","slug":"architectural-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Programs: Operations","description":"Job Title:\nManager, Programs: Operations\nDepartment:\nPrograms\n\nReports To:\nAssistant Vice President, Programs: Outreach & Operations\nFLSA Status:\nExempt\n\nDirect Reports:\nSpecialist, Programs: Outreach & Operations\n\nSalary Range: $90,000-$112,000\n*Salary is dependent upon experience*\nWork Location\n\nWashington, DC Metro Area - HYBRID ( 2 days in-office)\nAbout NCARB\n\nThe National Council of Architectural Registration Boards (NCARB) is a nonprofit organization made up of the architectural licensing boards of 55 U.S. states and territories. NCARB, in collaboration with licensing boards, facilitates the licensure and credentialing of architects to protect the health, safety, and welfare of the public. Learn more about NCARB and how we achieve our mission by\nclicking here\n.\nAbout the Position\nThe Manager I, Programs: Operations supports the Assistant Vice President’s leadership in the operations, implementation, outreach, and continuous improvement of NCARB programs, products, and services. Working collaboratively within the department and across the Council, this position leads and supports initiatives while contributing directly to day-to-day program and operational activities, enhancing program delivery and operational effectiveness, supporting strategic priorities, and advancing organizational objectives.\nThe Manager I is responsible for strategic and operational program planning, coordination, implementation, and continuous improvement; program administration, assessment delivery, exam security activities; vendor and contract management, stakeholder engagement, and issue resolution. As a subject matter expert on NCARB programs, the Manager I provides guidance and support to staff, customers, volunteers, allied organizations, vendors, Member Boards, and other stakeholders.\nEssential Duties and Responsibilities include the following. Other duties may be assigned.\nOpen\nFacilitate cooperation and teamwork throughout the organization. Example: Willingness to collaborate across the Council, as well as with department team members.\nResponsive\nProvides prompt, courteous, expert, respectful, and responsive customer service to internal and external stakeholders. Example: Consistent and timely communication with colleagues and NCARB customers.\nRestless\nEmbrace change and continuously evaluate/improve programs, processes, and policies. Example: Open to the innovation and exploration of new processes and ideas that better serve the Council.\nCore Responsibilities – Department Specific\nStrategic Planning\nContribute to the development of annual and long-range departmental plans.\nContribute to the development and management of budgets and resource plans for assigned programs and initiatives.\nLead or participate in assigned department- and Council-wide strategic initiatives.\nEngage with volunteers, vendors, consultants, and other experts to gather insights, share best practices, and inform planning and decision-making.\nConduct research and analyze program operations, customer experience, assessment delivery, and exam security data to identify trends, findings, and opportunities for improvement.\nEvaluate emerging technologies, industry trends, risks, and opportunities; contribute to the implementation of related changes to technology, policies, procedures, and operational practices.\n\nProgram Operations & Management\nSupervise assigned staff, including work planning, performance management, coaching, and professional development.\nContribute to the development and management of work plans to support program goals and objectives.\nKeep supervisor informed of program and project status, progress, risks, and significant issues.\nLead the coordination of activities across programs and functional areas to support the implementation of initiatives and organizational priorities.\nContribute to the development, implementation, and enhancement of policies, procedures, systems, and operational practices.\nCreate and utilize reports, dashboards, and performance metrics to evaluate outcomes and identify improvement opportunities.\nManage assessment delivery activities, including administration, accommodations, policy compliance, and issue resolution.\nManage exam security activities, including security monitoring, investigations, and intellectual property protection.\nDevelop and maintain program-related resources, documentation, and standard operating procedures (SOPs).\nMaintain comprehensive knowledge of NCARB programs, products, services, policies, and requirements.\nMaintain expertise in service standards, operational requirements, and the systems and technologies used to support assigned programs and services.\nSupport team and departmental priorities by providing assistance across programs and functional areas as needed.\n\nStakeholder Engagement & Communications\nServe as a subject matter expert on NCARB programs and deliver internal and external training, outreach, and stakeholder engagement activities.\nContribute to the development of training, outreach materials, stakeholder resources, and program communications that translate complex information and support diverse audiences.\nPartner with other departments to provide program expertise and support customers, Member Boards, volunteers, and other stakeholders.\nRespond to and resolve escalated customer and Member Board concerns in a professional and timely manner; seek guidance on complex issues as needed.\nServe as staff liaison to assigned committees, task forces, and workgroups.\n\nVendor & Contract Management\nServe as the primary point of contact for vendors and consultants; act as a liaison between vendors and internal stakeholders to support NCARB programs and services.\nDevelop and maintain productive relationships with vendors and consultants.\nManage contract administration and monitor compliance with contractual requirements, service standards, and program expectations; implement corrective actions as needed.\nImplement improvements to vendor and consultant performance and service delivery based on program needs and established expectations.\n\nQualifications\nPlease submit a cover letter expressing your interest in the position (required).\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nBachelor’s degree, or an equivalent combination of substantial related experience, training, and education.\nOne or more years of leadership experience managing people and projects or leading cross-functional teams.\nStrong verbal and written communication skills, including the ability to provide high-quality customer service, deliver presentations, and adapt messaging for diverse audiences.\nDemonstrated proficiency with technology and a broad range of software applications, including Microsoft Office and Adobe PDF applications.\nAbility to quickly learn, adapt to, and effectively apply new technologies, systems, processes, policies, and practices.\nProven ability to coordinate and manage multiple initiatives, projects, processes, and competing priorities simultaneously while maintaining accuracy and attention to detail.\nUnderstanding of basic statistical concepts and the ability to analyze and interpret quantitative and qualitative data, identify trends, and support data-informed decision-making.\nDemonstrated ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities and outcomes.\nExperience overseeing vendor and consultant relationships, including contract administration and performance management.\nExperience applying Agile principles and practices to project and program management preferred.\nAbility to travel up to 15% of the time annually, including weekends and occasional work outside standard business hours.\nCandidates who are architects must hold a current license in at least one NCARB jurisdiction and meet all NCARB certification requirements.\n\nBenefits\n\nNCARB's employees enjoy a comprehensive set of benefits that include strong support for health and wellness, some nice perks, and professional development.\nSome highlights include:\nCompetitive pay\nMedical, vision, and dental Benefits\nPaid parental leave\nLife and disability insurance\n401k\nTuition assistance\nAll-staff outings and retreats\nFull access to LinkedIn Learning, supporting self-directed/curated professional development","datePosted":"2026-08-06T16:24:36.536Z","dateModified":"2026-08-06T16:24:36.536Z","hiringOrganization":{"@type":"Organization","name":"Ncarb","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e2ba9537df30d5b31638763b"},"url":"https://jobsearcher.com/jobs/e2ba9537df30d5b31638763b"}}