{"schemaVersion":"jobsearcher.job.v1","id":"e2b5d969ddeeb470cb6b6ac4","url":"https://jobsearcher.com/jobs/e2b5d969ddeeb470cb6b6ac4","canonicalUrl":"https://jobsearcher.com/jobs/e2b5d969ddeeb470cb6b6ac4","title":"IT Helpdesk Engineer","description":"Datawatch Systems, Inc., a leading national provider of managed access control and emergency management solutions for over 30 years, is seeking an experienced IT Professional to join our team in Bethesda MD.Schedule is Monday - Friday, 8-4/9-5. Part remote - part onsite. Starting salary is $65,000/year plus benefits and paid time off.All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D. Location Bethesda, MDTravel 10%Salary Range $65,000/year Taking ownership of user incidents and requests by providing telephone, remote, and email support to our users/clients and logging incidents and requestsPerforming IP troubleshooting including VOIP and IP Video configurationsWorking with IT team in a 24/7 environment, utilizing the latest technologies, which may involve occasional travel to configure remote systemsTroubleshooting issues related to Microsoft Office Applications and Office 365Researching and identifying prospective vendorsResponsible for managing procurement process utilitizing corporate applications and preferred vendor relationships for the Datawatch IT departmentResponsible for inventory control for employee user equipment (desktops, laptops monitors, smartphones, etc)Evaluating products and vendors according to key business criteriaPreparing proposals, requesting quotes, and negotiating purchase terms and conditionsPreparing and issuing purchase order and agreementsMonitoring vendor performance and resolving issues and concernsInspecting and evaluating the quality of purchased items and resolve shortcomingsA minimum of 2 years of IT Service Desk experience or equivalentExperience working with Desktop Operating System Imaging solutionsHands-on experience with the following technologies Windows Server, Active Directory, Azure Virtual Desktop Remote Desktop, DNS, DHCP, Office365, VoIP and Microsoft Office ApplicationsExperience with managing users in Active Directory and Office 365 Exchange OnlineStrong hardware and software troubleshooting skillsStrong documentation skillsDemonstrate proficiency with Microsoft Windows 11 Operating SystemsTroubleshoot basic LAN, Internet and VPN connectivity issues Excellent communication interpersonal and negotiation skillsStrong analytical thinking and problem-solving skillsA Bachelor's Degree or equivalent in Computer Science, Informations Systems Engineering, Business, or other related fields , or 4 + years of related experience and / or training or equivalent combination of education and experienceThe ability to communicate clearly you can explain just about anything to anyone and you are comfortable communicating with clients over the phone and in writingStrong customer service skills and a passion for creating an un-matched customer service experienceThe ability to deliver excellence independently and collaborativelyIt would be helpful to have one of the following industry related certifications CompTIA A+, Network +, Microsoft MTA, MCSA-Office365, MCSA-Windows Server, MCSE-Server Infrastructure, MCSE-Exchange ServerAbility to work flexible hours is strongly preferred.BenefitsChoice of Medical Insurance plansChoice of two Dental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability InsuranceEmployer-paid 50K Life and AD&D InsuranceVoluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement","company":"Datawatch Systems","rawCompany":"datawatch systems","city":"Bethesda","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:30:14.484Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Helpdesk Engineer","description":"Datawatch Systems, Inc., a leading national provider of managed access control and emergency management solutions for over 30 years, is seeking an experienced IT Professional to join our team in Bethesda MD.Schedule is Monday - Friday, 8-4/9-5. Part remote - part onsite. Starting salary is $65,000/year plus benefits and paid time off.All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D. Location Bethesda, MDTravel 10%Salary Range $65,000/year Taking ownership of user incidents and requests by providing telephone, remote, and email support to our users/clients and logging incidents and requestsPerforming IP troubleshooting including VOIP and IP Video configurationsWorking with IT team in a 24/7 environment, utilizing the latest technologies, which may involve occasional travel to configure remote systemsTroubleshooting issues related to Microsoft Office Applications and Office 365Researching and identifying prospective vendorsResponsible for managing procurement process utilitizing corporate applications and preferred vendor relationships for the Datawatch IT departmentResponsible for inventory control for employee user equipment (desktops, laptops monitors, smartphones, etc)Evaluating products and vendors according to key business criteriaPreparing proposals, requesting quotes, and negotiating purchase terms and conditionsPreparing and issuing purchase order and agreementsMonitoring vendor performance and resolving issues and concernsInspecting and evaluating the quality of purchased items and resolve shortcomingsA minimum of 2 years of IT Service Desk experience or equivalentExperience working with Desktop Operating System Imaging solutionsHands-on experience with the following technologies Windows Server, Active Directory, Azure Virtual Desktop Remote Desktop, DNS, DHCP, Office365, VoIP and Microsoft Office ApplicationsExperience with managing users in Active Directory and Office 365 Exchange OnlineStrong hardware and software troubleshooting skillsStrong documentation skillsDemonstrate proficiency with Microsoft Windows 11 Operating SystemsTroubleshoot basic LAN, Internet and VPN connectivity issues Excellent communication interpersonal and negotiation skillsStrong analytical thinking and problem-solving skillsA Bachelor's Degree or equivalent in Computer Science, Informations Systems Engineering, Business, or other related fields , or 4 + years of related experience and / or training or equivalent combination of education and experienceThe ability to communicate clearly you can explain just about anything to anyone and you are comfortable communicating with clients over the phone and in writingStrong customer service skills and a passion for creating an un-matched customer service experienceThe ability to deliver excellence independently and collaborativelyIt would be helpful to have one of the following industry related certifications CompTIA A+, Network +, Microsoft MTA, MCSA-Office365, MCSA-Windows Server, MCSE-Server Infrastructure, MCSE-Exchange ServerAbility to work flexible hours is strongly preferred.BenefitsChoice of Medical Insurance plansChoice of two Dental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability InsuranceEmployer-paid 50K Life and AD&D InsuranceVoluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement","datePosted":"2026-04-09T15:30:14.484Z","dateModified":"2026-04-09T15:30:14.484Z","hiringOrganization":{"@type":"Organization","name":"Datawatch Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bethesda","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e2b5d969ddeeb470cb6b6ac4"},"url":"https://jobsearcher.com/jobs/e2b5d969ddeeb470cb6b6ac4"}}