REHAB RECEPTIONIST

SPECIFIC DUTIES: Greets all guests that come into the Rehabilitation Services Department. Facilitates patient registration. Maintains and verifies patient information in specific scheduling programs, facilitates next day schedules and charge slips, and makes appropriate updates to the daily schedule as new orders/referrals are received. Coordinates and collaborates with managers, processes related to the revenue cycle. This includes eligibility checks, medical necessity, therapy cap thresholds, prior authorization, denial management, daily charge reconciliation, etc. Inputs all rehabilitation charges for processing by financial services. Manages daily therapist schedules, assesses daily flow of patients, reschedules patients as needed and/or requested. Communicates patient updated information with billing department. Alphabetizes, copies and disburses appointment slips. Completes moderately complex filing tasks in accordance with prescribed standards. Maintains cleanliness of the waiting area. Provides clerical support to other departments as requested. Demonstrates awareness of emergency situations and performs duties appropriately. Completes documentation according to Pulaski Memorial Hospital standards. Provides an environment conducive to safety for patients, visitors, and staff. Monitors Temperature Logs and Daily Responsibility checklists. Perform case management functions according to payer source/care setting Organize department metrics for review by Director of Rehab Review/Monitor Compliance Standards as part of Chart Maintenance Duties Maximize productivity/time management through manipulation of the professional staff schedule and alert the Director of Rehab when challenges exist Coordinate information with Financial Services/HIM to reconcile account information and facilitate month end billing activities EXPERIENCE AND EDUCATION: High school diploma/GED. Approximately two years of clerical experience. May require general knowledge of medical terminology, accounting, medical coding or other specialized knowledge. May require typing of 45 wpm, word processing, and computer knowledge. PREFERRED: Typically three years of clerical experience. Work experience in the healthcare industry or a healthcare setting. KNOWLEDGE OF: Knowledge of medical terminology, accounting, medical coding or other specialized knowledge General office standards of dress and behavior Basic math, addition, subtraction, multiplication, division, fractions and decimals SKILLS IN: Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier) Ability to access and enter data to form or entry functions on a computer Ability to write notes and brief instructions using correct spelling and grammar Deliver friendly and efficient customer service Speak clearly and present information orally Apply common sense understanding to carry out written and oral instructions