{"schemaVersion":"jobsearcher.job.v1","id":"e25fb0b5b614f1d2a4354ba9","url":"https://jobsearcher.com/jobs/e25fb0b5b614f1d2a4354ba9","canonicalUrl":"https://jobsearcher.com/jobs/e25fb0b5b614f1d2a4354ba9","title":"Associate Support Engineer","description":"Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.About the role:The Associate Support Engineer provides technical support and assistance to customers or who encounter software, hardware, or network issues. This role involves troubleshooting problems, resolving technical issues, and providing guidance to ensure efficient and effective use of products or services. Support Engineers play a critical role in maintaining customer satisfaction, resolving technical challenges, and enhancing the overall user experience.What you will do:Provide first-level contact and convey resolutions to customer issuesDelight customers with concise and quick feedback to their issuesTroubleshoot all tickets as much as possible before escalating to Technical Support EngineersIf needed, escalate tickets to the Technical Support Engineers, but provide clear documentation of the problem and steps taken to resolve itServe as a communication link between customers and key internal teamsGo above and beyond to make sure customers feel the extra mile they take to resolving their problemsAbout you:High School Diploma or equivalent1-2 years of related experienceStrong technical aptitude and knowledge of computer systems, networks, software applications, and troubleshooting methodologiesExcellent problem-solving and analytical skills, with the ability to identify and resolve technical issues efficientlyEffective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical individualsEmpathy and strong customer service orientation, with the ability to understand and address customer needs and concernsAbility to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlinesAbility to adapt to new technologies, products, and support processes quicklyStrong attention to detail, organization, and documentation skillsWhat We Offer:Comprehensive medical, dental, vision, and life insuranceCompetitive compensation package and equity401(k) matchMonthly work from home stipend of $50 netFlexible work schedule and paid time offCollaborative culture with a supportive teamA great place to work with unlimited growth opportunitiesThe opportunity to make massive contributions at a hyper-growth companyMake an impact on a product helping ship millions of packages per dayData Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy\"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.\"To be considered for this position, you must be authorized and based in the United States.","company":"Easypost","rawCompany":"easypost","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T10:41:51.947Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Support Engineer","description":"Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.About the role:The Associate Support Engineer provides technical support and assistance to customers or who encounter software, hardware, or network issues. This role involves troubleshooting problems, resolving technical issues, and providing guidance to ensure efficient and effective use of products or services. Support Engineers play a critical role in maintaining customer satisfaction, resolving technical challenges, and enhancing the overall user experience.What you will do:Provide first-level contact and convey resolutions to customer issuesDelight customers with concise and quick feedback to their issuesTroubleshoot all tickets as much as possible before escalating to Technical Support EngineersIf needed, escalate tickets to the Technical Support Engineers, but provide clear documentation of the problem and steps taken to resolve itServe as a communication link between customers and key internal teamsGo above and beyond to make sure customers feel the extra mile they take to resolving their problemsAbout you:High School Diploma or equivalent1-2 years of related experienceStrong technical aptitude and knowledge of computer systems, networks, software applications, and troubleshooting methodologiesExcellent problem-solving and analytical skills, with the ability to identify and resolve technical issues efficientlyEffective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical individualsEmpathy and strong customer service orientation, with the ability to understand and address customer needs and concernsAbility to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlinesAbility to adapt to new technologies, products, and support processes quicklyStrong attention to detail, organization, and documentation skillsWhat We Offer:Comprehensive medical, dental, vision, and life insuranceCompetitive compensation package and equity401(k) matchMonthly work from home stipend of $50 netFlexible work schedule and paid time offCollaborative culture with a supportive teamA great place to work with unlimited growth opportunitiesThe opportunity to make massive contributions at a hyper-growth companyMake an impact on a product helping ship millions of packages per dayData Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy\"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.\"To be considered for this position, you must be authorized and based in the United States.","datePosted":"2026-08-14T10:41:51.947Z","dateModified":"2026-08-14T10:41:51.947Z","hiringOrganization":{"@type":"Organization","name":"Easypost","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e25fb0b5b614f1d2a4354ba9"},"url":"https://jobsearcher.com/jobs/e25fb0b5b614f1d2a4354ba9"}}