{"schemaVersion":"jobsearcher.job.v1","id":"e25c8fbaa26c07cac51f7cfc","url":"https://jobsearcher.com/jobs/e25c8fbaa26c07cac51f7cfc","canonicalUrl":"https://jobsearcher.com/jobs/e25c8fbaa26c07cac51f7cfc","title":"Software Developer Support Lead","description":"Software Developer Support Lead\n\nReports to: Director, Engineering - Digital Experience\n\nZaner-Bloser is an educational curricula and digital resources provider in language arts/literacy. Our flexible, customizable solutions support educators in their mission to help students learn. We provide distinctive and effective educational products and services to inspire all students to become lifelong learners and partner with educators to improve results in the classroom. With an ever-growing number of digital technologies and evolving research shaping the education landscape, Zaner-Bloser is committed to meeting schools’ needs today and in the future. As a Highlights Company, Zaner-Bloser is driven to always do what's right for children and to strive to make a significant contribution to their education.\n\nZaner-Bloser is an educational solutions company specializing in delivering explicit instruction and a solid academic foundation for PreK–6 students in reading, writing, grammar, spelling, handwriting, and vocabulary. Our digital and print programs include Superkids, Spelling Connections, Jump Into Writing!, Zaner-Bloser Handwriting, and more. As a member of the Highlights Family of Companies, we strive to always do what's right for children and make a significant contribution to their education. Visit zaner-bloser.com for more information.\n\nThe opportunity:\n\nThe Software Developer Support Lead directs a dedicated support team within the Zaner-Bloser Digital Product Development organization, with direct responsibility for keeping the learning software that teachers and students rely on reliable, secure, and well-supported in production. The role sits at the intersection of development and operations — owning defect triage and resolution, deployment coordination, security vulnerability remediation, and codebase maintenance — while providing the technical leadership that turns a distributed support team into a consistent, high-performing function.\n\nCore Responsibilities:\n\nEstablish and manage the support team by providing guidance, performing code reviews, coordinating deployments, and promoting reliable follow-through\nWork with the build team technical lead and stakeholders to ensure product quality, operational readiness, and clear support ownership\nTriage, debug and address defects originating in production and QA environments and/or delegate as needed\nMaintain code bases by ensuring that packages are up to date and that applications meet current security and supportability standards\nDevelop high-quality, testable code\nEnsure that application code adheres to internally adopted patterns and styles, and meets functional, performance, and security requirements\nParticipate on an Agile team, contribute to complexity and time estimates, identify risks, and contribute to discussions and commitments\nWork with an array of different technologies; able to multi-task and switch projects quickly\n\nLeadership and Operating Expectations:\n\nProvide dependable leadership during deployments and release activities, ensuring appropriate coverage through validation, issue follow-up, and handoff as needed\nCommunicate status, blockers, delays, and support risks clearly and early to teammates, QA, and stakeholders\nHelp monitor and coordinate response to production alerts, queue or storage warnings, and other operational concerns before they become customer-facing issues\nDrive timely review, prioritization, and remediation planning for critical, high, and medium vulnerabilities in partnership with development and infrastructure teams\nModel strong day-to-day responsiveness, meeting engagement, documentation, and follow-through on commitments, action items, and required administrative or compliance tasks\n\nQualifications:\n\nRequired experience\n\nAngular 8+ experience (we are on version 19)\nASP.Net Web Api\nHTML5/CSS3\nEntity Framework\nDependency Injection\nUnit Testing and Mocking\nMSSQL\nSql Profiler\nFamiliar with at least one front-end unit testing framework\nFamiliar with at least one end-to-end testing framework\nMicrosoft Azure services\n\nPreferred experience\n\nCI configuration such as Jenkins or Azure Dev Ops\nPostman\nIn depth Azure experience with storage, functions, message queuing, API Management, app services\n\nYour first few months will see you working with the digital product team and:\n\nBuilding a thorough understanding of our systems and software alongside the technical lead\nFostering a close working relationship with our IT department to understand infrastructure and other company-wide technology requirements\nGathering insight from our Customer Experience and Digital Solutions specialists to understand customer needs and expectations\nCollaborating with the product owner and technical lead on a long-term support roadmap","company":"Highlights For Children","rawCompany":"highlights for children","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-19T19:27:06.676Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Developer Support Lead","description":"Software Developer Support Lead\n\nReports to: Director, Engineering - Digital Experience\n\nZaner-Bloser is an educational curricula and digital resources provider in language arts/literacy. Our flexible, customizable solutions support educators in their mission to help students learn. We provide distinctive and effective educational products and services to inspire all students to become lifelong learners and partner with educators to improve results in the classroom. With an ever-growing number of digital technologies and evolving research shaping the education landscape, Zaner-Bloser is committed to meeting schools’ needs today and in the future. As a Highlights Company, Zaner-Bloser is driven to always do what's right for children and to strive to make a significant contribution to their education.\n\nZaner-Bloser is an educational solutions company specializing in delivering explicit instruction and a solid academic foundation for PreK–6 students in reading, writing, grammar, spelling, handwriting, and vocabulary. Our digital and print programs include Superkids, Spelling Connections, Jump Into Writing!, Zaner-Bloser Handwriting, and more. As a member of the Highlights Family of Companies, we strive to always do what's right for children and make a significant contribution to their education. Visit zaner-bloser.com for more information.\n\nThe opportunity:\n\nThe Software Developer Support Lead directs a dedicated support team within the Zaner-Bloser Digital Product Development organization, with direct responsibility for keeping the learning software that teachers and students rely on reliable, secure, and well-supported in production. The role sits at the intersection of development and operations — owning defect triage and resolution, deployment coordination, security vulnerability remediation, and codebase maintenance — while providing the technical leadership that turns a distributed support team into a consistent, high-performing function.\n\nCore Responsibilities:\n\nEstablish and manage the support team by providing guidance, performing code reviews, coordinating deployments, and promoting reliable follow-through\nWork with the build team technical lead and stakeholders to ensure product quality, operational readiness, and clear support ownership\nTriage, debug and address defects originating in production and QA environments and/or delegate as needed\nMaintain code bases by ensuring that packages are up to date and that applications meet current security and supportability standards\nDevelop high-quality, testable code\nEnsure that application code adheres to internally adopted patterns and styles, and meets functional, performance, and security requirements\nParticipate on an Agile team, contribute to complexity and time estimates, identify risks, and contribute to discussions and commitments\nWork with an array of different technologies; able to multi-task and switch projects quickly\n\nLeadership and Operating Expectations:\n\nProvide dependable leadership during deployments and release activities, ensuring appropriate coverage through validation, issue follow-up, and handoff as needed\nCommunicate status, blockers, delays, and support risks clearly and early to teammates, QA, and stakeholders\nHelp monitor and coordinate response to production alerts, queue or storage warnings, and other operational concerns before they become customer-facing issues\nDrive timely review, prioritization, and remediation planning for critical, high, and medium vulnerabilities in partnership with development and infrastructure teams\nModel strong day-to-day responsiveness, meeting engagement, documentation, and follow-through on commitments, action items, and required administrative or compliance tasks\n\nQualifications:\n\nRequired experience\n\nAngular 8+ experience (we are on version 19)\nASP.Net Web Api\nHTML5/CSS3\nEntity Framework\nDependency Injection\nUnit Testing and Mocking\nMSSQL\nSql Profiler\nFamiliar with at least one front-end unit testing framework\nFamiliar with at least one end-to-end testing framework\nMicrosoft Azure services\n\nPreferred experience\n\nCI configuration such as Jenkins or Azure Dev Ops\nPostman\nIn depth Azure experience with storage, functions, message queuing, API Management, app services\n\nYour first few months will see you working with the digital product team and:\n\nBuilding a thorough understanding of our systems and software alongside the technical lead\nFostering a close working relationship with our IT department to understand infrastructure and other company-wide technology requirements\nGathering insight from our Customer Experience and Digital Solutions specialists to understand customer needs and expectations\nCollaborating with the product owner and technical lead on a long-term support roadmap","datePosted":"2026-08-19T19:27:06.676Z","dateModified":"2026-08-19T19:27:06.676Z","hiringOrganization":{"@type":"Organization","name":"Highlights For Children","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e25c8fbaa26c07cac51f7cfc"},"url":"https://jobsearcher.com/jobs/e25c8fbaa26c07cac51f7cfc"}}