{"schemaVersion":"jobsearcher.job.v1","id":"e23d6f05df7ff4a3841c74f6","url":"https://jobsearcher.com/jobs/e23d6f05df7ff4a3841c74f6","canonicalUrl":"https://jobsearcher.com/jobs/e23d6f05df7ff4a3841c74f6","title":"vBDC Outbound Agent","description":"Position Title: BDC Outbound Specialist\nEmployment Type: Full-Time (Remote)\nWork Requirement: Minimum of 40 hours per week\nPosition Overview\nThe Service Business Development Center (BDC) Outbound Specialist serves as a liaison\nbetween automotive dealerships and their customers. This role focuses on developing and\nmanaging customer relationships to maximize appointment scheduling through outbound phone\ncalls and external platforms such as Kelley Blue Book, Autotrader, email, and other\ncommunication channels.\nThe BDC Outbound Specialist may assist in multiple operational areas as needed to ensure\nexceptional customer service and support dealership objectives.\nKey Responsibilities\nThe following duties represent the essential functions of the role. Additional responsibilities may\nbe assigned as needed:\nInitiate outbound calls to previous customers and new prospects\nAnswer inbound calls from customers and prospects\nSchedule appointments using dealership scheduling tools and communicate updates via\nSlack when required\nBuild rapport and engage customers through phone communication and third-party\nplatforms (e.g., Kelley Blue Book, Autotrader, Craigslist)\nAddress customer hesitation or concerns with patience and professionalism\nResolve inquiries promptly while providing accurate and helpful information\nMaintain and update customer records in the CRM system with a high level of accuracy\nand attention to detail\nRequired SkillsCompetencies\nStrong verbal and written communication skills\nComfort and confidence working extensively on the phone\nFamiliarity with external platforms such as Kelley Blue Book and Autotrader\nBasic computer proficiency and professional phone etiquette\nFriendly, professional demeanor\nStrong organizational and multitasking abilities in a fast-paced environment\nProblem-solving skills\nWork Environment Requirements\nReliable high-speed internet connection\nUSB headset\nQuiet, distraction-free home office environment\nTechnical Requirements\nComputer with at least:\n1.4 GHz Intel Core 2 Duo processor or equivalent\nMinimum of 2 GB RAM\nGoogle Chrome installed\nEducation Requirements\nHigh School Diploma or GED equivalent\nExperience Requirements\nMinimum 1+ year of Sales, Call Center, or BDC experience\nAt least 2 years of customer/client service experience\nMinimum 1 year of experience with or knowledge of automotive dealerships\nPhysical Requirements\nProlonged sitting and computer use\nClose-up visual work\nExtensive speaking on the phone","company":"Call Source","rawCompany":"call source","city":"Antelope","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-13T15:21:16.297Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"441120","title":"Used Car Dealers","slug":"used-car-dealers"},{"code":"423110","title":"Automobile and Other Motor Vehicle Merchant Wholesalers","slug":"automobile-and-other-motor-vehicle-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"vBDC Outbound Agent","description":"Position Title: BDC Outbound Specialist\nEmployment Type: Full-Time (Remote)\nWork Requirement: Minimum of 40 hours per week\nPosition Overview\nThe Service Business Development Center (BDC) Outbound Specialist serves as a liaison\nbetween automotive dealerships and their customers. This role focuses on developing and\nmanaging customer relationships to maximize appointment scheduling through outbound phone\ncalls and external platforms such as Kelley Blue Book, Autotrader, email, and other\ncommunication channels.\nThe BDC Outbound Specialist may assist in multiple operational areas as needed to ensure\nexceptional customer service and support dealership objectives.\nKey Responsibilities\nThe following duties represent the essential functions of the role. Additional responsibilities may\nbe assigned as needed:\nInitiate outbound calls to previous customers and new prospects\nAnswer inbound calls from customers and prospects\nSchedule appointments using dealership scheduling tools and communicate updates via\nSlack when required\nBuild rapport and engage customers through phone communication and third-party\nplatforms (e.g., Kelley Blue Book, Autotrader, Craigslist)\nAddress customer hesitation or concerns with patience and professionalism\nResolve inquiries promptly while providing accurate and helpful information\nMaintain and update customer records in the CRM system with a high level of accuracy\nand attention to detail\nRequired SkillsCompetencies\nStrong verbal and written communication skills\nComfort and confidence working extensively on the phone\nFamiliarity with external platforms such as Kelley Blue Book and Autotrader\nBasic computer proficiency and professional phone etiquette\nFriendly, professional demeanor\nStrong organizational and multitasking abilities in a fast-paced environment\nProblem-solving skills\nWork Environment Requirements\nReliable high-speed internet connection\nUSB headset\nQuiet, distraction-free home office environment\nTechnical Requirements\nComputer with at least:\n1.4 GHz Intel Core 2 Duo processor or equivalent\nMinimum of 2 GB RAM\nGoogle Chrome installed\nEducation Requirements\nHigh School Diploma or GED equivalent\nExperience Requirements\nMinimum 1+ year of Sales, Call Center, or BDC experience\nAt least 2 years of customer/client service experience\nMinimum 1 year of experience with or knowledge of automotive dealerships\nPhysical Requirements\nProlonged sitting and computer use\nClose-up visual work\nExtensive speaking on the phone","datePosted":"2026-08-13T15:21:16.297Z","dateModified":"2026-08-13T15:21:16.297Z","hiringOrganization":{"@type":"Organization","name":"Call Source","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Antelope","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e23d6f05df7ff4a3841c74f6"},"url":"https://jobsearcher.com/jobs/e23d6f05df7ff4a3841c74f6"}}