{"schemaVersion":"jobsearcher.job.v1","id":"e21ee4a759fc6ef83c0bc6d4","url":"https://jobsearcher.com/jobs/e21ee4a759fc6ef83c0bc6d4","canonicalUrl":"https://jobsearcher.com/jobs/e21ee4a759fc6ef83c0bc6d4","title":"Telephone Operator / Switchboard Operator","description":"Position Overview Viakorp Corporation is seeking professional and customer-focused Telephone Operators / Switchboard Operators to support the San Francisco VA Health Care System . This position serves as the first point of contact for patients, visitors, medical staff, and emergency personnel by providing prompt, courteous, and accurate telephone services. Operators are responsible for routing calls, handling emergency communications, operating paging systems, and ensuring uninterrupted communications for a major healthcare facility operating 24/7.\nThis is an on-site position supporting a federal healthcare facility where professionalism, confidentiality, and reliability are essential.\nWork Schedule This position supports 24/7 operations .\nCoverage includes:\nMonday - Friday: 7:00 PM - 7:00 AM\nWeekends (Saturday & Sunday): 24-hour coverage\nFederal Holidays: 24-hour coverage\nSchedules may include:\nOvernight shifts\nWeekend shifts\nHoliday shifts\nKey Responsibilities Answer incoming telephone calls promptly and professionally.\nRoute calls to the appropriate departments, clinics, and personnel.\nOperate computerized telephone and switchboard systems.\nUse overhead paging, radio, and emergency communication systems.\nRespond appropriately to emergency situations, alarms, disaster notifications, and code calls.\nMaintain accurate call logs and incident documentation.\nReport telephone or communication equipment issues.\nAssist callers with placing outgoing calls when needed.\nFollow established procedures for emergency communications and security events.\nMaintain patient privacy and confidentiality at all times.\nProvide courteous customer service to patients, visitors, and medical staff.\nWork effectively during high call volumes while maintaining accuracy.\nMinimum Qualifications High school diploma or equivalent.\nPrevious experience as a telephone operator, switchboard operator, call center representative, receptionist, dispatcher, or customer service representative preferred.\nExcellent verbal communication and active listening skills.\nStrong computer and data entry skills.\nAbility to multitask in a fast-paced environment.\nProfessional telephone etiquette.\nAbility to remain calm during emergencies.\nDependable attendance and punctuality.\nAbility to pass required federal background screening and credentialing.\nRequired Skills Exceptional customer service\nProfessional communication\nAttention to detail\nProblem-solving\nTime management\nTeamwork\nConfidentiality and discretion\nAbility to prioritize multiple tasks simultaneously\nBenefits Viakorp offers eligible employees:\nCompetitive pay\nHealth, dental, and vision insurance\nPaid time off\nPaid federal holidays (as applicable)\nProfessional training\nCareer growth opportunities\nSupportive team environment\n\n#J-18808-Ljbffr","company":"Httpsladgovcomjobopenings","rawCompany":"httpsladgovcomjobopenings","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-11T03:40:37.399Z","occupations":[{"code":"43-2011.00","title":"Switchboard Operators, Including Answering Service","slug":"switchboard-operators-including-answering-service"},{"code":"43-2021.00","title":"Telephone Operators","slug":"telephone-operators"},{"code":"43-2099.00","title":"Communications Equipment Operators, All Other","slug":"communications-equipment-operators-all-other"}],"industries":[{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Telephone Operator / Switchboard Operator","description":"Position Overview Viakorp Corporation is seeking professional and customer-focused Telephone Operators / Switchboard Operators to support the San Francisco VA Health Care System . This position serves as the first point of contact for patients, visitors, medical staff, and emergency personnel by providing prompt, courteous, and accurate telephone services. Operators are responsible for routing calls, handling emergency communications, operating paging systems, and ensuring uninterrupted communications for a major healthcare facility operating 24/7.\nThis is an on-site position supporting a federal healthcare facility where professionalism, confidentiality, and reliability are essential.\nWork Schedule This position supports 24/7 operations .\nCoverage includes:\nMonday - Friday: 7:00 PM - 7:00 AM\nWeekends (Saturday & Sunday): 24-hour coverage\nFederal Holidays: 24-hour coverage\nSchedules may include:\nOvernight shifts\nWeekend shifts\nHoliday shifts\nKey Responsibilities Answer incoming telephone calls promptly and professionally.\nRoute calls to the appropriate departments, clinics, and personnel.\nOperate computerized telephone and switchboard systems.\nUse overhead paging, radio, and emergency communication systems.\nRespond appropriately to emergency situations, alarms, disaster notifications, and code calls.\nMaintain accurate call logs and incident documentation.\nReport telephone or communication equipment issues.\nAssist callers with placing outgoing calls when needed.\nFollow established procedures for emergency communications and security events.\nMaintain patient privacy and confidentiality at all times.\nProvide courteous customer service to patients, visitors, and medical staff.\nWork effectively during high call volumes while maintaining accuracy.\nMinimum Qualifications High school diploma or equivalent.\nPrevious experience as a telephone operator, switchboard operator, call center representative, receptionist, dispatcher, or customer service representative preferred.\nExcellent verbal communication and active listening skills.\nStrong computer and data entry skills.\nAbility to multitask in a fast-paced environment.\nProfessional telephone etiquette.\nAbility to remain calm during emergencies.\nDependable attendance and punctuality.\nAbility to pass required federal background screening and credentialing.\nRequired Skills Exceptional customer service\nProfessional communication\nAttention to detail\nProblem-solving\nTime management\nTeamwork\nConfidentiality and discretion\nAbility to prioritize multiple tasks simultaneously\nBenefits Viakorp offers eligible employees:\nCompetitive pay\nHealth, dental, and vision insurance\nPaid time off\nPaid federal holidays (as applicable)\nProfessional training\nCareer growth opportunities\nSupportive team environment\n\n#J-18808-Ljbffr","datePosted":"2026-10-11T03:40:37.399Z","dateModified":"2026-10-11T03:40:37.399Z","hiringOrganization":{"@type":"Organization","name":"Httpsladgovcomjobopenings","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e21ee4a759fc6ef83c0bc6d4"},"url":"https://jobsearcher.com/jobs/e21ee4a759fc6ef83c0bc6d4"}}