{"schemaVersion":"jobsearcher.job.v1","id":"e2158dda5fe1fdc4599f3db7","url":"https://jobsearcher.com/jobs/e2158dda5fe1fdc4599f3db7","canonicalUrl":"https://jobsearcher.com/jobs/e2158dda5fe1fdc4599f3db7","title":"Help Desk Analyst Tier I/II","description":"Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Support Specialist who is responsible for ensuring an outstanding level of customer service by providing Tier I/Tier II Customer Service Center support. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.\nGCA is a small veteran owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full time employees. Below is a brief overview of our benefits package.\nCompetitive compensation\nFull health and wellness benefits through Anthem Blue Cross Blue Shield\n401k retirement plan\nPaid time off (PTO) starting at 120 hours a year.\n10 paid Federal holidays\nPosition Description:\nThis position is part of the IT Technology Development division within the NCIS ITD organization. This position performs the following functions:\nInitiate and resolves service request/problem incidents\nConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems\nUsing problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records\nRoute calls to product line specialists, application, or system support specialists\nMaintains and updates records and tracking databases\nAlerts management to recurring problems and patterns of problems\nWorks with system administrators and developers to ensure services/incidents are completed\nProvides an outstanding customer service experience in a variety of circumstances across all organizational levels\nBasic Qualifications\nHS Diploma\n2+ years of IT support experience\nPreferred: Active Directory experience\nRequired: DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)\nSecret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred\nPrior experience performing the role is key\nJob Types: Full-time, Contract\nSalary: $41,786.00 - $58,584.00 per year\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk/IT: 2 years (Required)\nLicense/Certification:\nCompTIA Security+ (Required)\nSecurity clearance:\nSecret (Preferred)\nWork Location: In person\nJob Types: Contract, Full-time\nPay: $29,786.00 - $58,584.00 per year\nBenefits:\n401(k)\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nEvening shift\nMonday to Friday\nNight shift\nWeekends as needed\nExperience:\nHelp desk/IT: 2 years (Required)\nLicense/Certification:\nCompTIA Security+ (Required)\nSecurity clearance:\nSecret (Preferred)\nWork Location: In person","company":"Geospatialandcloudanalytics","rawCompany":"geospatialandcloudanalytics","city":"Quantico","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T13:31:54.870Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst Tier I/II","description":"Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Support Specialist who is responsible for ensuring an outstanding level of customer service by providing Tier I/Tier II Customer Service Center support. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.\nGCA is a small veteran owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full time employees. Below is a brief overview of our benefits package.\nCompetitive compensation\nFull health and wellness benefits through Anthem Blue Cross Blue Shield\n401k retirement plan\nPaid time off (PTO) starting at 120 hours a year.\n10 paid Federal holidays\nPosition Description:\nThis position is part of the IT Technology Development division within the NCIS ITD organization. This position performs the following functions:\nInitiate and resolves service request/problem incidents\nConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems\nUsing problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records\nRoute calls to product line specialists, application, or system support specialists\nMaintains and updates records and tracking databases\nAlerts management to recurring problems and patterns of problems\nWorks with system administrators and developers to ensure services/incidents are completed\nProvides an outstanding customer service experience in a variety of circumstances across all organizational levels\nBasic Qualifications\nHS Diploma\n2+ years of IT support experience\nPreferred: Active Directory experience\nRequired: DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)\nSecret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred\nPrior experience performing the role is key\nJob Types: Full-time, Contract\nSalary: $41,786.00 - $58,584.00 per year\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk/IT: 2 years (Required)\nLicense/Certification:\nCompTIA Security+ (Required)\nSecurity clearance:\nSecret (Preferred)\nWork Location: In person\nJob Types: Contract, Full-time\nPay: $29,786.00 - $58,584.00 per year\nBenefits:\n401(k)\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nEvening shift\nMonday to Friday\nNight shift\nWeekends as needed\nExperience:\nHelp desk/IT: 2 years (Required)\nLicense/Certification:\nCompTIA Security+ (Required)\nSecurity clearance:\nSecret (Preferred)\nWork Location: In person","datePosted":"2026-08-09T13:31:54.870Z","dateModified":"2026-08-09T13:31:54.870Z","hiringOrganization":{"@type":"Organization","name":"Geospatialandcloudanalytics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quantico","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e2158dda5fe1fdc4599f3db7"},"url":"https://jobsearcher.com/jobs/e2158dda5fe1fdc4599f3db7"}}