{"schemaVersion":"jobsearcher.job.v1","id":"e1ecec0ee6a1334b341f5bba","url":"https://jobsearcher.com/jobs/e1ecec0ee6a1334b341f5bba","canonicalUrl":"https://jobsearcher.com/jobs/e1ecec0ee6a1334b341f5bba","title":"Customer Care Representative","description":"Igloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers designed to meet everyday needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high-growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends.\nFounded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America’s most recognizable brand of ice chests. The Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post-consumer recycled resin and other sustainable materials. Igloo also has a growing direct-to-consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunity to globally grow both brands together.\nBuilt on a legacy of quality and innovation, we are seeking a Customer Care Representative to join our team and support our continued growth.\nThis role will be involved in the Customer Care Representative is responsible for delivering exceptional customer service while managing customer inquiries and orders, primarily through Zendesk tickets and email, with additional inbound and outbound phone support as needed. This role requires strong communication skills, solid product knowledge, and the ability to efficiently handle a moderate daily volume of calls and tickets.\nEssential Job Duties and Responsibilities:\nHandle 50–70 inbound calls and customer support tickets per day with professionalism and efficiency\nMeet established response-time and resolution SLAs while maintaining high-quality service\nRespond to customer inquiries and resolve issues using the Zendesk ticketing system\nProcess and manage customer orders through Magento\nCoordinate product returns and related workflows using Wrike\nProvide accurate information regarding Dometic products, including features, specifications, and basic troubleshooting\nResolve customer concerns promptly while maintaining a high level of customer satisfaction\nAccurately document all customer interactions and case details in company systems\nCollaborate with internal teams, including the Product Team, Data Management Team, and Returns Team, as well as external teams such as the Dometic Team and the Front Runner Team, to resolve customer issues effectively\nMaintain compliance with company policies, procedures, and service standards\nMinimum Requirements and Qualifications:\nA suitable background would be a solid experience within the following qualifications and experiences:\nHigh school diploma or GED equivalent\n1–3 years of customer service or retail sales experience\nProven experience in a call center or customer support environment\nHands-on experience with Zendesk, Magento, Wrike, or similar CRM/order management systems\nStrong technical aptitude with the ability to quickly learn products, systems, and processes\nExcellent verbal and written communication skills\nStrong problem‑solving skills and the ability to multitask effectively\nAbility to manage both call and email/ticket volumes while maintaining high service quality\nConsistent availability to work on-site in a structured call center environment during scheduled shifts\nCustomer‑focused mindset with a commitment to delivering exceptional service\nTo be successful in this role, we believe that you possess the following skills, competencies & characteristics:\nExperience supporting technical or durable consumer products\nFamiliarity with order management, returns, and warranty processes\nAbility to thrive in a fast-paced, team-oriented environment\nWhat do we offer?\nMedical\nDental\nVision\nLife Insurance\nShort term & Long-term disability\nAccidental death insurance\nSupplemental life insurance\nCompany paid holidays\nFlexible Spending Accounts\nAnd of course – our Core Values\nTo thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.\nAre you our next star? Then we would love to see your application.\nDometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!\nIgloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.\nAll applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.\nIgloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.","company":"Iglooproductscorp1","rawCompany":"iglooproductscorp1","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-18T17:07:22.686Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"312113","title":"Ice Manufacturing","slug":"ice-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Representative","description":"Igloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers designed to meet everyday needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high-growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends.\nFounded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America’s most recognizable brand of ice chests. The Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post-consumer recycled resin and other sustainable materials. Igloo also has a growing direct-to-consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunity to globally grow both brands together.\nBuilt on a legacy of quality and innovation, we are seeking a Customer Care Representative to join our team and support our continued growth.\nThis role will be involved in the Customer Care Representative is responsible for delivering exceptional customer service while managing customer inquiries and orders, primarily through Zendesk tickets and email, with additional inbound and outbound phone support as needed. This role requires strong communication skills, solid product knowledge, and the ability to efficiently handle a moderate daily volume of calls and tickets.\nEssential Job Duties and Responsibilities:\nHandle 50–70 inbound calls and customer support tickets per day with professionalism and efficiency\nMeet established response-time and resolution SLAs while maintaining high-quality service\nRespond to customer inquiries and resolve issues using the Zendesk ticketing system\nProcess and manage customer orders through Magento\nCoordinate product returns and related workflows using Wrike\nProvide accurate information regarding Dometic products, including features, specifications, and basic troubleshooting\nResolve customer concerns promptly while maintaining a high level of customer satisfaction\nAccurately document all customer interactions and case details in company systems\nCollaborate with internal teams, including the Product Team, Data Management Team, and Returns Team, as well as external teams such as the Dometic Team and the Front Runner Team, to resolve customer issues effectively\nMaintain compliance with company policies, procedures, and service standards\nMinimum Requirements and Qualifications:\nA suitable background would be a solid experience within the following qualifications and experiences:\nHigh school diploma or GED equivalent\n1–3 years of customer service or retail sales experience\nProven experience in a call center or customer support environment\nHands-on experience with Zendesk, Magento, Wrike, or similar CRM/order management systems\nStrong technical aptitude with the ability to quickly learn products, systems, and processes\nExcellent verbal and written communication skills\nStrong problem‑solving skills and the ability to multitask effectively\nAbility to manage both call and email/ticket volumes while maintaining high service quality\nConsistent availability to work on-site in a structured call center environment during scheduled shifts\nCustomer‑focused mindset with a commitment to delivering exceptional service\nTo be successful in this role, we believe that you possess the following skills, competencies & characteristics:\nExperience supporting technical or durable consumer products\nFamiliarity with order management, returns, and warranty processes\nAbility to thrive in a fast-paced, team-oriented environment\nWhat do we offer?\nMedical\nDental\nVision\nLife Insurance\nShort term & Long-term disability\nAccidental death insurance\nSupplemental life insurance\nCompany paid holidays\nFlexible Spending Accounts\nAnd of course – our Core Values\nTo thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.\nAre you our next star? Then we would love to see your application.\nDometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!\nIgloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.\nAll applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.\nIgloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.","datePosted":"2026-07-18T17:07:22.686Z","dateModified":"2026-07-18T17:07:22.686Z","hiringOrganization":{"@type":"Organization","name":"Iglooproductscorp1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e1ecec0ee6a1334b341f5bba"},"url":"https://jobsearcher.com/jobs/e1ecec0ee6a1334b341f5bba"}}