{"schemaVersion":"jobsearcher.job.v1","id":"e1c954f69effe6edd254c9f5","url":"https://jobsearcher.com/jobs/e1c954f69effe6edd254c9f5","canonicalUrl":"https://jobsearcher.com/jobs/e1c954f69effe6edd254c9f5","title":"Customer Program Manager","description":"Job Title: Customer Program Manager\n\nJob Location: Brisbane, California\n\nThe Customer Program Manager is responsible for leading and optimizing customer‑focused logistics operations, ensuring high service quality, operational efficiency, and strong customer satisfaction across air and/or ocean freight services. The role acts as the primary bridge between customers, operations, and commercial teams, driving execution excellence and continuous improvement.\n\nKey Responsibilities\n\nAct as the primary operational contact for assigned customers, ensuring service delivery meets agreed KPIs and SLAs\n\nMonitor customer performance, satisfaction levels, and proactively resolve service issues\n\nLead regular customer reviews (QBRs/MBRs) in partnership with Sales and Key Account teams\n\nEnsure consistent communication on shipment status, escalations, and service improvements\n\nOversee end‑to‑end shipment execution (import/export) across air and/or ocean freight\n\nEnsure compliance with DGF operational standards, SOPs, and regulatory requirements\n\nCoordinate with internal teams (Gateway, Brokerage, Warehouse, Transport) to ensure seamless execution\n\nDrive operational efficiency, cost control, and productivity improvements\n\nManage customer‑specific SOPs, ensuring alignment across all stakeholders\n\nIdentify operational gaps and implement continuous improvement initiatives\n\nSupport implementation of new business, transitions, or customer onboarding\n\nEnsure data accuracy in systems (e.g., shipment milestones, billing, reporting)\n\nSupport revenue and profitability targets through cost control and operational efficiency\n\nMonitor shipment profitability, accessorial charges, and billing accuracy\n\nCollaborate with Finance/AR teams to resolve disputes and improve cash collection\n\nWork closely with Sales, Key Account Management, and Product teams to support growth\n\nAct as the voice of the customer internally, ensuring alignment across functions\n\nCoordinate with regional/global teams for multinational customer programs\n\nLead and develop Customer Operations specialists or coordinators\n\nSet clear performance objectives aligned to KPIs and customer expectations\n\nPromote a customer‑centric, high‑performance culture\n\nSkills & Requirements\n\n5–10 years of freight forwarding/logistics experience (AFR/OFR preferred)\n\nStrong knowledge of end‑to‑end forwarding operations and customer processes\n\nProven customer management and stakeholder engagement skills\n\nAbility to manage escalations and drive resolution under pressure\n\nStrong analytical and problem‑solving capabilities\n\nProficiency in logistics systems (e.g., CargoWise or similar)\n\nExcellent communication and presentation skills\n\nPay Range: $105,843.75 – $141,125.00+ (Based on Experience)\n\nBenefits (All Non‑Union Employees)\n\nCompensation: Competitive base salary plus role dependent performance‑based incentives.\n\n401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.\n\nStock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.\n\nMedical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.\n\nVision: Optional coverage for exams, frames, and contacts.\n\nDental: Optional coverage for preventive, basic, and major services.\n\nPaid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.\n\nEqual Opportunity Employer\nDHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.\n\nWork Authorization\nApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.\n\n#J-18808-Ljbffr","company":"Ultimate","rawCompany":"ultimate","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-07-06T03:19:06.841Z","occupations":[{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"},{"code":"43-5011.01","title":"Freight Forwarders","slug":"freight-forwarders"},{"code":"13-1081.00","title":"Logisticians","slug":"logisticians"}],"industries":[{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Program Manager","description":"Job Title: Customer Program Manager\n\nJob Location: Brisbane, California\n\nThe Customer Program Manager is responsible for leading and optimizing customer‑focused logistics operations, ensuring high service quality, operational efficiency, and strong customer satisfaction across air and/or ocean freight services. The role acts as the primary bridge between customers, operations, and commercial teams, driving execution excellence and continuous improvement.\n\nKey Responsibilities\n\nAct as the primary operational contact for assigned customers, ensuring service delivery meets agreed KPIs and SLAs\n\nMonitor customer performance, satisfaction levels, and proactively resolve service issues\n\nLead regular customer reviews (QBRs/MBRs) in partnership with Sales and Key Account teams\n\nEnsure consistent communication on shipment status, escalations, and service improvements\n\nOversee end‑to‑end shipment execution (import/export) across air and/or ocean freight\n\nEnsure compliance with DGF operational standards, SOPs, and regulatory requirements\n\nCoordinate with internal teams (Gateway, Brokerage, Warehouse, Transport) to ensure seamless execution\n\nDrive operational efficiency, cost control, and productivity improvements\n\nManage customer‑specific SOPs, ensuring alignment across all stakeholders\n\nIdentify operational gaps and implement continuous improvement initiatives\n\nSupport implementation of new business, transitions, or customer onboarding\n\nEnsure data accuracy in systems (e.g., shipment milestones, billing, reporting)\n\nSupport revenue and profitability targets through cost control and operational efficiency\n\nMonitor shipment profitability, accessorial charges, and billing accuracy\n\nCollaborate with Finance/AR teams to resolve disputes and improve cash collection\n\nWork closely with Sales, Key Account Management, and Product teams to support growth\n\nAct as the voice of the customer internally, ensuring alignment across functions\n\nCoordinate with regional/global teams for multinational customer programs\n\nLead and develop Customer Operations specialists or coordinators\n\nSet clear performance objectives aligned to KPIs and customer expectations\n\nPromote a customer‑centric, high‑performance culture\n\nSkills & Requirements\n\n5–10 years of freight forwarding/logistics experience (AFR/OFR preferred)\n\nStrong knowledge of end‑to‑end forwarding operations and customer processes\n\nProven customer management and stakeholder engagement skills\n\nAbility to manage escalations and drive resolution under pressure\n\nStrong analytical and problem‑solving capabilities\n\nProficiency in logistics systems (e.g., CargoWise or similar)\n\nExcellent communication and presentation skills\n\nPay Range: $105,843.75 – $141,125.00+ (Based on Experience)\n\nBenefits (All Non‑Union Employees)\n\nCompensation: Competitive base salary plus role dependent performance‑based incentives.\n\n401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.\n\nStock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.\n\nMedical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.\n\nVision: Optional coverage for exams, frames, and contacts.\n\nDental: Optional coverage for preventive, basic, and major services.\n\nPaid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.\n\nEqual Opportunity Employer\nDHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.\n\nWork Authorization\nApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.\n\n#J-18808-Ljbffr","datePosted":"2026-07-06T03:19:06.841Z","dateModified":"2026-07-06T03:19:06.841Z","hiringOrganization":{"@type":"Organization","name":"Ultimate","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e1c954f69effe6edd254c9f5"},"url":"https://jobsearcher.com/jobs/e1c954f69effe6edd254c9f5"}}