Client Success Manager (MedInsight)

Company Overview:Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.Position Summary:This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions.Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our MedInsight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment.Primary Responsibilities:Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels agreements are met.Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment.Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work maybe performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential.Preferred Skills and Experience:Bachelor's degree in related field or equivalent work experience. 5+ years of experience in data analytics, health care, or related fieldExperience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolutionPartner cross‐functionally to drive adoption, satisfaction and growthIdentify opportunities to improve client outcomes or business impactAbility to learn and navigate a variety of technical tools to review and analyze client dataAbility to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questionsAbility to analyze data and develop client-facing deliverables that are informative, clear, and easy to useAbility to ensure data quality, integrity, and security across all data sources and platformsExperience with problem-solving and with the ability to work independently and as part of a teamExperience with Databricks and cloud platforms, particularly Microsoft AzurePrior exposure to healthcare payer or ACO dataPrior exposure to EHR systems, clinical data, and claims dataStrong communication skills (written and verbal)Team player with excellent interpersonal skillsAdditional Skills (Nice to Have):* Familiarity with project management software ex. Azure DevOps, Jira* Exposure to Python, R, SQL, or other programming languagesThis position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives. Some limited travel may be required.LocationThis role is ideally based in Seattle, Washington, but remote work within the United States will be considered. The expected application deadline for this job is June 30, 2026.CompensationThe overall salary range for this role is $78,800 - $145,130. For candidates residing in:* Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $90,620 - 145,130.* All other locations the salary range is $78,800 - $126,200.A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.What Makes this a Great Opportunity?Join an innovative, high growth company with a solid industry track recordBring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutionsEnjoy significant visibility in your work and be recognized for your winsWork for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your careerBenefitsWe offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:Medical, Dental and Vision - Coverage for employees, dependents, and domestic partnersEmployee Assistance Program (EAP) - Confidential support for personal and work-related challenges401(k) Plan - Includes a company matching program and profit-sharing contributions.Discretionary Bonus Program - Recognizing employee contributionsFlexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expensesPaid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basisHolidays - A minimum of 10 paid holidays per yearFamily Building Benefits - Includes adoption and fertility assistancePaid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteriaLife Insurance & AD&D - 100% of premiums covered by MillimanShort-Term and Long-Term Disability - Fully paid by MillimanEqual OpportunityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.#LI-SM1