{"schemaVersion":"jobsearcher.job.v1","id":"e19c23876cfc42924592d9e1","url":"https://jobsearcher.com/jobs/e19c23876cfc42924592d9e1","canonicalUrl":"https://jobsearcher.com/jobs/e19c23876cfc42924592d9e1","title":"Helpdesk Support","description":"Code Blue Computing, one of the fastest growing IT Service Providers in Colorado, is adding to their team!\nWhat should you know about Code Blue Computing? We are a fast growing, privately owned company that provides Managed IT Services to businesses throughout Colorado. We are leaders in our industry by providing exceptional support to our clients. We are the IT department providing help desk, hardware and software support, network troubleshooting, and cyber security.\nWhat does this mean for our team? We are small but mighty! Our team is constantly striving to improve their technical skills and there are an abundance of opportunities to put those skills into practice. We are a tight knit, collaborative team and we support growth from within. Do you want to grow with an amazing organization and have the opportunity to work on a wide array of technology? You may be a great fit to join our team!\nIn this position, the selected candidate will be tasked with providing direct technical assistance to our clients regarding their hardware, software, and system issues. Daily duties will involve fielding inbound calls or emails from users encountering problems or seeking information about technology-related issues. Essential duties range from troubleshooting multiple hardware and software applications to delivering prompt, accurate solutions in a professional manner.\n\nThis role also necessitates offering high-quality service, which includes identifying, prioritizing, and resolving technical issues. Additionally, the candidate must be adept at documenting any interactions in detail to ensure satisfactory resolution and follow-up as needed. This role is instrumental in guaranteeing that our system and network are operating at peak performance and that our staff can perform their duties productively.\n\nAs a key member of the team, the successful individual will need strong interpersonal and communication skills - both verbal and written. Furthermore, the ability to diagnose and resolve technical problems effectively, and a solid understanding of IT infrastructure and common software tools are paramount. Familiarity with helpdesk ticketing systems, remote control, and monitoring software is also essential. It will be advantageous to have a patient, problem-solving mindset, the capacity to work independently or in a team environment, and the ability to provide outstanding customer service.\n\nExceptional technical skills and IT knowledge\nFamiliarity with different operating systems (like Windows, MacOS, Linux) and software\nAbility to troubleshoot hardware and software issues\nExcellent customer service skills\nStrong problem-solving skills and the ability to make decisions quickly\nClear and effective communication skills, both written and verbal\nFamiliarity with remote desktop applications and help desk software\nAbility to handle multiple issues simultaneously, with attention to detail\nStrong working knowledge of office automation products and computer peripherals, like printers and scanners\nKnowledge of network security practices and anti-virus programs\nAbility to perform remote troubleshooting and provide clear instructions\nUnderstanding of IT service management and ITIL would be an asset\nHigh level of patience when dealing with difficult customer situations\nContinual learner, staying up to date with advancements in technology\nGood time management skills and ability to meet deadlines.\nA degree in Computer Science, Information Technology, or relevant field is a plus\nRelevant certifications such as CompTIA A+ could be desired or required.\n\nDental Insurance\nMedical Insurance\nPaid Time Off\nRetirement Savings and Planning\nVision Insurance","company":"Code Blue Computing","rawCompany":"code blue computing","city":"Broomfield","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:44:00.552Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Support","description":"Code Blue Computing, one of the fastest growing IT Service Providers in Colorado, is adding to their team!\nWhat should you know about Code Blue Computing? We are a fast growing, privately owned company that provides Managed IT Services to businesses throughout Colorado. We are leaders in our industry by providing exceptional support to our clients. We are the IT department providing help desk, hardware and software support, network troubleshooting, and cyber security.\nWhat does this mean for our team? We are small but mighty! Our team is constantly striving to improve their technical skills and there are an abundance of opportunities to put those skills into practice. We are a tight knit, collaborative team and we support growth from within. Do you want to grow with an amazing organization and have the opportunity to work on a wide array of technology? You may be a great fit to join our team!\nIn this position, the selected candidate will be tasked with providing direct technical assistance to our clients regarding their hardware, software, and system issues. Daily duties will involve fielding inbound calls or emails from users encountering problems or seeking information about technology-related issues. Essential duties range from troubleshooting multiple hardware and software applications to delivering prompt, accurate solutions in a professional manner.\n\nThis role also necessitates offering high-quality service, which includes identifying, prioritizing, and resolving technical issues. Additionally, the candidate must be adept at documenting any interactions in detail to ensure satisfactory resolution and follow-up as needed. This role is instrumental in guaranteeing that our system and network are operating at peak performance and that our staff can perform their duties productively.\n\nAs a key member of the team, the successful individual will need strong interpersonal and communication skills - both verbal and written. Furthermore, the ability to diagnose and resolve technical problems effectively, and a solid understanding of IT infrastructure and common software tools are paramount. Familiarity with helpdesk ticketing systems, remote control, and monitoring software is also essential. It will be advantageous to have a patient, problem-solving mindset, the capacity to work independently or in a team environment, and the ability to provide outstanding customer service.\n\nExceptional technical skills and IT knowledge\nFamiliarity with different operating systems (like Windows, MacOS, Linux) and software\nAbility to troubleshoot hardware and software issues\nExcellent customer service skills\nStrong problem-solving skills and the ability to make decisions quickly\nClear and effective communication skills, both written and verbal\nFamiliarity with remote desktop applications and help desk software\nAbility to handle multiple issues simultaneously, with attention to detail\nStrong working knowledge of office automation products and computer peripherals, like printers and scanners\nKnowledge of network security practices and anti-virus programs\nAbility to perform remote troubleshooting and provide clear instructions\nUnderstanding of IT service management and ITIL would be an asset\nHigh level of patience when dealing with difficult customer situations\nContinual learner, staying up to date with advancements in technology\nGood time management skills and ability to meet deadlines.\nA degree in Computer Science, Information Technology, or relevant field is a plus\nRelevant certifications such as CompTIA A+ could be desired or required.\n\nDental Insurance\nMedical Insurance\nPaid Time Off\nRetirement Savings and Planning\nVision Insurance","datePosted":"2026-04-14T10:44:00.552Z","dateModified":"2026-04-14T10:44:00.552Z","hiringOrganization":{"@type":"Organization","name":"Code Blue Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Broomfield","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e19c23876cfc42924592d9e1"},"url":"https://jobsearcher.com/jobs/e19c23876cfc42924592d9e1"}}