{"schemaVersion":"jobsearcher.job.v1","id":"e19850250b2da6123a806be0","url":"https://jobsearcher.com/jobs/e19850250b2da6123a806be0","canonicalUrl":"https://jobsearcher.com/jobs/e19850250b2da6123a806be0","title":"Program Manager","description":"Datascan is a technology company whose mission is to help businesses make better inventory decisions one scan at a time. Through the provision of configurable software, fit-for-purpose scanning hardware, and access to real-time data, Datascan is the cost effective, high value option for retailers looking to take advantage of the accuracy, efficiency, and flexibility of our industry-leading inventory solutions.\n\nWe operate using several key drivers for success which include -\n\nEstablishing lasting, collaborative client relationships that consistently exceed expectations,\n\nContinually striving for excellence through innovation, technical expertise, industry knowledge and a relentless commitment to client care,\n\nBeing easy to do business with, in all that we do,\n\nAttracting, developing, and retaining passionate, talented people in a culture of empowerment that inspires, challenges, and recognizes the contribution of every member of the Datascan team.\n\nBacked by private equity and with over 50 years of experience serving retailers, Datascan is the global leader in providing technology-led inventory counting solutions to world class retailers in over 42 countries.\n\nPosition Summary\n\nThe Program Manager leads the most complex, strategic, and enterprise-level implementation programs for the Professional Services team. This role manages multiple related projects, large-scale customer rollouts, strategic accounts, and cross-functional initiatives associated with implementing the company’s SaaS Inventory Workflow Management solution.\n\nThe Program Manager is accountable for overall program success, executive stakeholder alignment, delivery consistency, financial performance, risk governance, and scalable implementation practices. This role operates at both strategic and execution levels, ensuring that programs deliver measurable customer value while protecting services margin and organizational capacity.\n\nDuties & Responsibilities\n\nProject Delivery\n\nLead enterprise-scale SaaS implementation programs involving multiple projects, phases, locations, business units, or customer stakeholder groups.\n\nEstablish overall program structure, delivery roadmap, governance model, milestone plan, and success criteria.\n\nCoordinate multiple project plans into an integrated program plan.\n\nManage dependencies across implementation workstreams, integrations, customer teams, internal departments, and third-party vendors.\n\nOversee delivery execution across Professional Services, Product, Engineering, Support, Customer Success, Sales, and customer leadership teams.\n\nEnsure program outcomes align with customer business objectives and contracted commitments.\n\nDrive resolution of complex delivery challenges that span multiple teams or projects.\n\nPerform solution delivery roles and responsibilities such as requirements discovery, business analysis, solution design, and system configuration, data integration, and testing as needed.\n\nCustomer Communication\n\nServe as the senior implementation leader for strategic customer programs.\n\nOwn executive-level communication with customer sponsors, steering committees, and internal leadership.\n\nLead program governance meetings, executive business reviews, escalation meetings, and strategic alignment sessions.\n\nCommunicate program health, risks, dependencies, financial status, and decision points.\n\nManage customer expectations across long-term implementation timelines and phased deployments.\n\nBuild trust with executive stakeholders through transparency, business acumen, and disciplined follow-through.\n\nScope Management\n\nCollaborate with customers, sales, and internal stakeholders to create Statements of Work (SOWs) and lead delivery activities to ensure commitments are fulfilled on time, within scope, and within budget.\n\nGovern program scope across multiple projects, phases, or workstreams.\n\nEnsure all work aligns to contracts, SOWs, change orders, and agreed implementation methodology.\n\nIdentify scope expansion opportunities and partner with Sales, Customer Success, and Professional Services leadership as appropriate.\n\nEvaluate complex change requests for impact to delivery timeline, resource capacity, margin, customer outcomes, and contractual commitments.\n\nEnsure formal approvals are obtained before expanded work begins.\n\nProtect program profitability while maintaining a strong customer relationship.\n\nRisk & Issue Management\n\nEstablish and manage program-level risk, issue, decision, and dependency governance.\n\nIdentify systemic risks across projects, accounts, resources, methodology, integrations, or customer readiness.\n\nDevelop mitigation strategies and contingency plans for high-impact risks.\n\nEscalate critical issues with clear recommendations, ownership, timing, and business impact.\n\nPrevent program failures by identifying early indicators of timeline, budget, adoption, readiness, or quality concerns.\n\nEnsure risks and decisions are visible to the right executive stakeholders.\n\nResource Coordination\n\nCoordinate resource planning across multiple projects and workstreams.\n\nPartner with Professional Services leadership on staffing strategy, utilization, capacity planning, and prioritization.\n\nIdentify resource gaps or conflicts that could impact delivery commitments.\n\nBalance customer program needs with broader Professional Services team capacity.\n\nSupport workforce planning by identifying future skill, role, or capacity needs.\n\nEnsure project teams have the right people assigned to the right activities at the right time.\n\nFinancial Management\n\nOwn program-level budget, financial forecast, services margin, invoicing milestones, and delivery profitability.\n\nMonitor project and program burn rates, remaining effort, revenue recognition milestones, and financial exposure.\n\nIdentify margin risks and drive corrective actions.\n\nEnsure change orders are pursued when work exceeds scope or contracted assumptions.\n\nPartner with Finance and Professional Services leadership on financial reporting and forecast accuracy.\n\nUse program financial insights to improve future estimating and delivery models.\n\nGovernance & Reporting\n\nDefine and lead governance models for strategic implementations.\n\nConduct executive steering committee meetings with customer and internal leadership.\n\nMaintain program health dashboards, executive summaries, and decision logs.\n\nProvide leadership with accurate, concise, and proactive visibility into program status.\n\nEnsure no surprise escalations by communicating risks, trade-offs, and decisions early.\n\nPresent options and recommendations to resolve strategic delivery challenges.\n\nImplementation Quality\n\nEnsure consistent implementation quality across all projects and workstreams within the program.\n\nGovern adherence to Professional Services methodology, project phase gates, readiness criteria, testing, training, and go-live controls.\n\nValidate UAT, SIT, operational readiness, user readiness, support readiness, and customer adoption plans.\n\nOversee cutover planning for large-scale or phased deployments.\n\nEnsure post-go-live stabilization and transition plans are in place.\n\nLead lessons learned and continuous improvement activities after major implementations.\n\nLeadership, Coaching & Process Improvement\n\nProvide leadership and guidance to Project Managers and Senior Project Managers.\n\nEstablish delivery standards, tools, templates, dashboards, and governance practices.\n\nIdentify opportunities to improve implementation methodology, scalability, profitability, and customer experience.\n\nInfluence cross-functional alignment across departments.\n\nSupport Professional Services leadership in portfolio prioritization, delivery planning, and operational excellence.\n\nServe as a subject matter expert for program governance and complex implementation delivery.\n\nPerforms additional duties as assigned to support business needs.\n\nBachelor’s degree or equivalent experience preferred.\n\n8+ years of project/program management experience.\n\n5+ years managing SaaS, enterprise software, large-scale implementation, retail technology, workflow, inventory, ERP, WMS, or operational transformation programs.\n\nDemonstrated experience leading enterprise customer programs with executive stakeholders.\n\nStrong financial acumen, including services margin, forecasting, budgeting, change orders, and revenue milestones.\n\nProven ability to manage complex scope, risk, dependencies, and governance across multiple workstreams.\n\nExcellent executive communication, facilitation, negotiation, and escalation management skills.\n\nExperience leading cross-functional teams and influencing without direct authority.\n\nAbility to coach project managers and improve delivery methodology.\n\nPMP, SAFe, or similar certification preferred.\n\nWork Ownership & Representation\n\nEmployees are hired based on their individual qualifications, including education, experience, and demonstrated ability to perform the responsibilities of the role. As such, the duties and responsibilities assigned to the employee must be performed by the employee themselves. Under no circumstances may work be subcontracted, delegated, or otherwise assigned to a third party without prior written authorization from the company.\n\nFull Time/Part Time\n\nFull time (40 hours per week).\n\nExempt/Non-Exempt\n\nExempt\n\nWork Location and Hours\n\nThis position is a remote position with occasional work from the office for business need. On-call support and off-hour availability may be required.\n\nEmployees may be required to attend in-person meetings, trainings, or other business-related activities at designated company locations from time to time. Advance notice will be provided for any required onsite presence. All employees are expected to comply with these in-person requirements as part of their role.\n\nEMEA Region Preferred\n\nPhysical Requirements\n\nWork will be done primarily seated. Ability to walk around and move items as required when in the office – setting up meeting rooms, meals, and such. This role requires long periods of viewing a computer screen, working on a keyboard, and talking to various individuals.\n\nCore Values\n\nAll qualifies applicants must embody the characteristics outlined in our Core Values –\n\nOwnership - We care, are accountable, and persevere.\n\nWe take responsibility. We don’t wait - We are empowered to act.\n\nAt Datascan, Details matter!\n\nCollaboration – We are team-oriented, easy to work with, and open.\n\nWe work together, ask how we can help, and celebrate as a team.\n\nAt Datascan, Different perspectives matter!\n\nExecution with Excellence – We are focused, relentless, and dedicated.\n\nWe have a vision. We know what we want to achieve. We have the right people for the job. We question the status quo and embrace change.\n\nAt Datascan, We measure what matters!\n\nSolution- Oriented – We see solutions, not just problems. We have a positive attitude. We innovate.\n\nWe ask the right question, focus on results, and welcome change.\n\nAt Datascan, Doing what it takes to get the job done matters!\n\nDo What’s Right – We make good decisions, act with integrity, and have respect.\n\nWe behave in a way that does the right thing for our company, our people, and our customers.\n\nAt Datascan, Doing the right thing matters!","company":"Datascan","rawCompany":"datascan","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-19T18:45:48.466Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Datascan is a technology company whose mission is to help businesses make better inventory decisions one scan at a time. Through the provision of configurable software, fit-for-purpose scanning hardware, and access to real-time data, Datascan is the cost effective, high value option for retailers looking to take advantage of the accuracy, efficiency, and flexibility of our industry-leading inventory solutions.\n\nWe operate using several key drivers for success which include -\n\nEstablishing lasting, collaborative client relationships that consistently exceed expectations,\n\nContinually striving for excellence through innovation, technical expertise, industry knowledge and a relentless commitment to client care,\n\nBeing easy to do business with, in all that we do,\n\nAttracting, developing, and retaining passionate, talented people in a culture of empowerment that inspires, challenges, and recognizes the contribution of every member of the Datascan team.\n\nBacked by private equity and with over 50 years of experience serving retailers, Datascan is the global leader in providing technology-led inventory counting solutions to world class retailers in over 42 countries.\n\nPosition Summary\n\nThe Program Manager leads the most complex, strategic, and enterprise-level implementation programs for the Professional Services team. This role manages multiple related projects, large-scale customer rollouts, strategic accounts, and cross-functional initiatives associated with implementing the company’s SaaS Inventory Workflow Management solution.\n\nThe Program Manager is accountable for overall program success, executive stakeholder alignment, delivery consistency, financial performance, risk governance, and scalable implementation practices. This role operates at both strategic and execution levels, ensuring that programs deliver measurable customer value while protecting services margin and organizational capacity.\n\nDuties & Responsibilities\n\nProject Delivery\n\nLead enterprise-scale SaaS implementation programs involving multiple projects, phases, locations, business units, or customer stakeholder groups.\n\nEstablish overall program structure, delivery roadmap, governance model, milestone plan, and success criteria.\n\nCoordinate multiple project plans into an integrated program plan.\n\nManage dependencies across implementation workstreams, integrations, customer teams, internal departments, and third-party vendors.\n\nOversee delivery execution across Professional Services, Product, Engineering, Support, Customer Success, Sales, and customer leadership teams.\n\nEnsure program outcomes align with customer business objectives and contracted commitments.\n\nDrive resolution of complex delivery challenges that span multiple teams or projects.\n\nPerform solution delivery roles and responsibilities such as requirements discovery, business analysis, solution design, and system configuration, data integration, and testing as needed.\n\nCustomer Communication\n\nServe as the senior implementation leader for strategic customer programs.\n\nOwn executive-level communication with customer sponsors, steering committees, and internal leadership.\n\nLead program governance meetings, executive business reviews, escalation meetings, and strategic alignment sessions.\n\nCommunicate program health, risks, dependencies, financial status, and decision points.\n\nManage customer expectations across long-term implementation timelines and phased deployments.\n\nBuild trust with executive stakeholders through transparency, business acumen, and disciplined follow-through.\n\nScope Management\n\nCollaborate with customers, sales, and internal stakeholders to create Statements of Work (SOWs) and lead delivery activities to ensure commitments are fulfilled on time, within scope, and within budget.\n\nGovern program scope across multiple projects, phases, or workstreams.\n\nEnsure all work aligns to contracts, SOWs, change orders, and agreed implementation methodology.\n\nIdentify scope expansion opportunities and partner with Sales, Customer Success, and Professional Services leadership as appropriate.\n\nEvaluate complex change requests for impact to delivery timeline, resource capacity, margin, customer outcomes, and contractual commitments.\n\nEnsure formal approvals are obtained before expanded work begins.\n\nProtect program profitability while maintaining a strong customer relationship.\n\nRisk & Issue Management\n\nEstablish and manage program-level risk, issue, decision, and dependency governance.\n\nIdentify systemic risks across projects, accounts, resources, methodology, integrations, or customer readiness.\n\nDevelop mitigation strategies and contingency plans for high-impact risks.\n\nEscalate critical issues with clear recommendations, ownership, timing, and business impact.\n\nPrevent program failures by identifying early indicators of timeline, budget, adoption, readiness, or quality concerns.\n\nEnsure risks and decisions are visible to the right executive stakeholders.\n\nResource Coordination\n\nCoordinate resource planning across multiple projects and workstreams.\n\nPartner with Professional Services leadership on staffing strategy, utilization, capacity planning, and prioritization.\n\nIdentify resource gaps or conflicts that could impact delivery commitments.\n\nBalance customer program needs with broader Professional Services team capacity.\n\nSupport workforce planning by identifying future skill, role, or capacity needs.\n\nEnsure project teams have the right people assigned to the right activities at the right time.\n\nFinancial Management\n\nOwn program-level budget, financial forecast, services margin, invoicing milestones, and delivery profitability.\n\nMonitor project and program burn rates, remaining effort, revenue recognition milestones, and financial exposure.\n\nIdentify margin risks and drive corrective actions.\n\nEnsure change orders are pursued when work exceeds scope or contracted assumptions.\n\nPartner with Finance and Professional Services leadership on financial reporting and forecast accuracy.\n\nUse program financial insights to improve future estimating and delivery models.\n\nGovernance & Reporting\n\nDefine and lead governance models for strategic implementations.\n\nConduct executive steering committee meetings with customer and internal leadership.\n\nMaintain program health dashboards, executive summaries, and decision logs.\n\nProvide leadership with accurate, concise, and proactive visibility into program status.\n\nEnsure no surprise escalations by communicating risks, trade-offs, and decisions early.\n\nPresent options and recommendations to resolve strategic delivery challenges.\n\nImplementation Quality\n\nEnsure consistent implementation quality across all projects and workstreams within the program.\n\nGovern adherence to Professional Services methodology, project phase gates, readiness criteria, testing, training, and go-live controls.\n\nValidate UAT, SIT, operational readiness, user readiness, support readiness, and customer adoption plans.\n\nOversee cutover planning for large-scale or phased deployments.\n\nEnsure post-go-live stabilization and transition plans are in place.\n\nLead lessons learned and continuous improvement activities after major implementations.\n\nLeadership, Coaching & Process Improvement\n\nProvide leadership and guidance to Project Managers and Senior Project Managers.\n\nEstablish delivery standards, tools, templates, dashboards, and governance practices.\n\nIdentify opportunities to improve implementation methodology, scalability, profitability, and customer experience.\n\nInfluence cross-functional alignment across departments.\n\nSupport Professional Services leadership in portfolio prioritization, delivery planning, and operational excellence.\n\nServe as a subject matter expert for program governance and complex implementation delivery.\n\nPerforms additional duties as assigned to support business needs.\n\nBachelor’s degree or equivalent experience preferred.\n\n8+ years of project/program management experience.\n\n5+ years managing SaaS, enterprise software, large-scale implementation, retail technology, workflow, inventory, ERP, WMS, or operational transformation programs.\n\nDemonstrated experience leading enterprise customer programs with executive stakeholders.\n\nStrong financial acumen, including services margin, forecasting, budgeting, change orders, and revenue milestones.\n\nProven ability to manage complex scope, risk, dependencies, and governance across multiple workstreams.\n\nExcellent executive communication, facilitation, negotiation, and escalation management skills.\n\nExperience leading cross-functional teams and influencing without direct authority.\n\nAbility to coach project managers and improve delivery methodology.\n\nPMP, SAFe, or similar certification preferred.\n\nWork Ownership & Representation\n\nEmployees are hired based on their individual qualifications, including education, experience, and demonstrated ability to perform the responsibilities of the role. As such, the duties and responsibilities assigned to the employee must be performed by the employee themselves. Under no circumstances may work be subcontracted, delegated, or otherwise assigned to a third party without prior written authorization from the company.\n\nFull Time/Part Time\n\nFull time (40 hours per week).\n\nExempt/Non-Exempt\n\nExempt\n\nWork Location and Hours\n\nThis position is a remote position with occasional work from the office for business need. On-call support and off-hour availability may be required.\n\nEmployees may be required to attend in-person meetings, trainings, or other business-related activities at designated company locations from time to time. Advance notice will be provided for any required onsite presence. All employees are expected to comply with these in-person requirements as part of their role.\n\nEMEA Region Preferred\n\nPhysical Requirements\n\nWork will be done primarily seated. Ability to walk around and move items as required when in the office – setting up meeting rooms, meals, and such. This role requires long periods of viewing a computer screen, working on a keyboard, and talking to various individuals.\n\nCore Values\n\nAll qualifies applicants must embody the characteristics outlined in our Core Values –\n\nOwnership - We care, are accountable, and persevere.\n\nWe take responsibility. We don’t wait - We are empowered to act.\n\nAt Datascan, Details matter!\n\nCollaboration – We are team-oriented, easy to work with, and open.\n\nWe work together, ask how we can help, and celebrate as a team.\n\nAt Datascan, Different perspectives matter!\n\nExecution with Excellence – We are focused, relentless, and dedicated.\n\nWe have a vision. We know what we want to achieve. We have the right people for the job. We question the status quo and embrace change.\n\nAt Datascan, We measure what matters!\n\nSolution- Oriented – We see solutions, not just problems. We have a positive attitude. We innovate.\n\nWe ask the right question, focus on results, and welcome change.\n\nAt Datascan, Doing what it takes to get the job done matters!\n\nDo What’s Right – We make good decisions, act with integrity, and have respect.\n\nWe behave in a way that does the right thing for our company, our people, and our customers.\n\nAt Datascan, Doing the right thing matters!","datePosted":"2026-08-19T18:45:48.466Z","dateModified":"2026-08-19T18:45:48.466Z","hiringOrganization":{"@type":"Organization","name":"Datascan","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e19850250b2da6123a806be0"},"url":"https://jobsearcher.com/jobs/e19850250b2da6123a806be0"}}