{"schemaVersion":"jobsearcher.job.v1","id":"e18841dc762b6ed18c7b1484","url":"https://jobsearcher.com/jobs/e18841dc762b6ed18c7b1484","canonicalUrl":"https://jobsearcher.com/jobs/e18841dc762b6ed18c7b1484","title":"Client Services Representative","description":"Job Description\n\nOne Physics is seeking a full-time Client Services Representative to join our growing team based out of Seattle, Washington or Tacoma, Washington. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve.\n\nPosition Summary\n\nThe Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.\n\nPrincipal Accountabilities and Core Responsibilities\n\nScheduling Coordination\n\nProactively reach out to clients to schedule equipment testing and physics surveys.\nRespond to phone calls and emails from clients, coordinating with physicists to schedule site visits.\nCoordinate physicists’ monthly schedules to ensure all site visits are completed on time.\nMaintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users.\nEnter and update client data, contracts, and site visit information in Dynamics 365.\nRun and analyze reports to ensure all site visits are accurately scheduled and completed.\nSchedule and track emergency site visits, ensuring accurate billing and documentation.\nProvide callers with information or refer them to the appropriate staff member.\nSupport cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices.\n\n Quote & Purchase Order Management\n\nGenerate and provide quotes for service add-ons and clients requiring purchase orders (POs).\nAcquire and track receipt of POs to ensure all necessary approvals and documentation are in place.\nEnter new customers into client service software and update contract information in Dynamics 365.\nCollaborate with clients and internal teams to ensure accurate billing and timely service authorization.\n\nReport Management\n\nReview reports for accuracy, detail, and thoroughness prior to distribution.\nDistribute reports to clients in a timely manner and on an ad hoc basis when required.\nMaintain organized electronic copies of reports, ensuring accurate filing within the company’s shared electronic folders.\nRun periodic audits to confirm reports are distributed, filed, and archived according to company standards.\n\nQualifications & Required Skills\n\nProven ability to meet goals and deadlines in a professional environment.\nStrong organizational, problem-solving, and decision-making skills.\nExceptional attention to detail.\nAbility to build and maintain strong working relationships with clients and team members.\nExcellent listening, empathy, and communication skills.\nAbility to multi-task and adapt in a fast-paced, dynamic environment.\nProficiency in Microsoft Office Suite (Word, Excel, Outlook).\nStrong written and verbal communication skills.\nExperience with CRM systems (preferably Microsoft Dynamics 365) is a plus.\n\nEducation & Experience\n\nBachelor’s degree preferred.\nMinimum 2 years of client service or customer service experience required.\nExperience in a professional office environment; scheduling or coordination experience preferred.\nProficiency in Microsoft Office applications.\nCRM experience is a plus.\n\nFinal offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law.\n\nWe are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to HR@onephysics, and please be sure to include the title and the location of the position for which you are applying.","company":"One Physics","rawCompany":"one physics","city":"Sequim","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-10-13T10:20:30.600Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Representative","description":"Job Description\n\nOne Physics is seeking a full-time Client Services Representative to join our growing team based out of Seattle, Washington or Tacoma, Washington. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve.\n\nPosition Summary\n\nThe Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.\n\nPrincipal Accountabilities and Core Responsibilities\n\nScheduling Coordination\n\nProactively reach out to clients to schedule equipment testing and physics surveys.\nRespond to phone calls and emails from clients, coordinating with physicists to schedule site visits.\nCoordinate physicists’ monthly schedules to ensure all site visits are completed on time.\nMaintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users.\nEnter and update client data, contracts, and site visit information in Dynamics 365.\nRun and analyze reports to ensure all site visits are accurately scheduled and completed.\nSchedule and track emergency site visits, ensuring accurate billing and documentation.\nProvide callers with information or refer them to the appropriate staff member.\nSupport cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices.\n\n Quote & Purchase Order Management\n\nGenerate and provide quotes for service add-ons and clients requiring purchase orders (POs).\nAcquire and track receipt of POs to ensure all necessary approvals and documentation are in place.\nEnter new customers into client service software and update contract information in Dynamics 365.\nCollaborate with clients and internal teams to ensure accurate billing and timely service authorization.\n\nReport Management\n\nReview reports for accuracy, detail, and thoroughness prior to distribution.\nDistribute reports to clients in a timely manner and on an ad hoc basis when required.\nMaintain organized electronic copies of reports, ensuring accurate filing within the company’s shared electronic folders.\nRun periodic audits to confirm reports are distributed, filed, and archived according to company standards.\n\nQualifications & Required Skills\n\nProven ability to meet goals and deadlines in a professional environment.\nStrong organizational, problem-solving, and decision-making skills.\nExceptional attention to detail.\nAbility to build and maintain strong working relationships with clients and team members.\nExcellent listening, empathy, and communication skills.\nAbility to multi-task and adapt in a fast-paced, dynamic environment.\nProficiency in Microsoft Office Suite (Word, Excel, Outlook).\nStrong written and verbal communication skills.\nExperience with CRM systems (preferably Microsoft Dynamics 365) is a plus.\n\nEducation & Experience\n\nBachelor’s degree preferred.\nMinimum 2 years of client service or customer service experience required.\nExperience in a professional office environment; scheduling or coordination experience preferred.\nProficiency in Microsoft Office applications.\nCRM experience is a plus.\n\nFinal offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law.\n\nWe are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to HR@onephysics, and please be sure to include the title and the location of the position for which you are applying.","datePosted":"2026-10-13T10:20:30.600Z","dateModified":"2026-10-13T10:20:30.600Z","hiringOrganization":{"@type":"Organization","name":"One Physics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sequim","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e18841dc762b6ed18c7b1484"},"url":"https://jobsearcher.com/jobs/e18841dc762b6ed18c7b1484"}}