{"schemaVersion":"jobsearcher.job.v1","id":"e173fb4fc7cc39b3c37d0e51","url":"https://jobsearcher.com/jobs/e173fb4fc7cc39b3c37d0e51","canonicalUrl":"https://jobsearcher.com/jobs/e173fb4fc7cc39b3c37d0e51","title":"IT Support Tech","description":"American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Guilford, CT office. Our IT team supports our shipboard staff and corporate offices located in CT and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations.\r\nAt American Cruise Lines, we are driven by our values— Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.\r\nResponsibilities\r\nProvide technical support for staff.\r\nAdministration of Windows Active Directory on prem and Azure AD.\r\nMicrosoft Exchange user administration.\r\nInstallation, updates and troubleshooting of software on Windows-based computers.\r\nGeneral technical support.\r\nInventory and records maintenance.\r\nTechnical support via Helpdesk ticketing system.\r\nStrong customer service orientation and ability to interact well with diverse end-users and technical staff are required.\r\nIndividual must be detail-oriented and be able to independently resolve technology problems for staff.\r\nMonitoring the availability of the IT environment.\r\nWork with groups within IT Infrastructure resolving problems.\r\nMaintain company security utilizing security best practices.\r\nMaintain PCI compliance.\r\nHelp provide \"rotational, on-call\" support for emergencies on the weekends.\r\nQualifications\r\nKnowledge of Windows operating systems, computer and peripheral hardware and software.\r\nKnowledge in help desk software methodology.\r\nExperience with Windows Desktop and Server operating systems.\r\nActive Directory: Add/Remove/Changes.\r\nExperience with Mobile OS's.\r\nCompetent in remediation of Anti-virus incidents.\r\nExpertise in explaining technical issues and give instructions to troubleshoot system related issues.\r\nUpdated with current industry trends and efficiency in working with them.\r\nShould possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.\r\nAbility to work in a complex and mixed team environment.\r\nAbility to handle multiple tasks, set priorities, schedule, and meet deadlines.\r\nVMware and Linux a plus.\r\nRingCentral a plus.\r\nNetworking/routing/vLANs a plus.\r\nPowerShell a plus.\r\nSonicWALL a plus.\r\nSAN (Unity/Storage Center/Equalogic).\r\nWhy Join American Cruise Lines?\r\nAt American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.\r\nEqual Opportunity Employer\r\nAmerican Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.\r\nThis job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.\r\nJ-18808-Ljbffr","company":"SupportFinity","rawCompany":"supportfinity","city":"Bel Air","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-15T03:00:24.712Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561510","title":"Travel Agencies","slug":"travel-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Tech","description":"American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Guilford, CT office. Our IT team supports our shipboard staff and corporate offices located in CT and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations.\r\nAt American Cruise Lines, we are driven by our values— Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.\r\nResponsibilities\r\nProvide technical support for staff.\r\nAdministration of Windows Active Directory on prem and Azure AD.\r\nMicrosoft Exchange user administration.\r\nInstallation, updates and troubleshooting of software on Windows-based computers.\r\nGeneral technical support.\r\nInventory and records maintenance.\r\nTechnical support via Helpdesk ticketing system.\r\nStrong customer service orientation and ability to interact well with diverse end-users and technical staff are required.\r\nIndividual must be detail-oriented and be able to independently resolve technology problems for staff.\r\nMonitoring the availability of the IT environment.\r\nWork with groups within IT Infrastructure resolving problems.\r\nMaintain company security utilizing security best practices.\r\nMaintain PCI compliance.\r\nHelp provide \"rotational, on-call\" support for emergencies on the weekends.\r\nQualifications\r\nKnowledge of Windows operating systems, computer and peripheral hardware and software.\r\nKnowledge in help desk software methodology.\r\nExperience with Windows Desktop and Server operating systems.\r\nActive Directory: Add/Remove/Changes.\r\nExperience with Mobile OS's.\r\nCompetent in remediation of Anti-virus incidents.\r\nExpertise in explaining technical issues and give instructions to troubleshoot system related issues.\r\nUpdated with current industry trends and efficiency in working with them.\r\nShould possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.\r\nAbility to work in a complex and mixed team environment.\r\nAbility to handle multiple tasks, set priorities, schedule, and meet deadlines.\r\nVMware and Linux a plus.\r\nRingCentral a plus.\r\nNetworking/routing/vLANs a plus.\r\nPowerShell a plus.\r\nSonicWALL a plus.\r\nSAN (Unity/Storage Center/Equalogic).\r\nWhy Join American Cruise Lines?\r\nAt American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.\r\nEqual Opportunity Employer\r\nAmerican Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.\r\nThis job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.\r\nJ-18808-Ljbffr","datePosted":"2026-07-15T03:00:24.712Z","dateModified":"2026-07-15T03:00:24.712Z","hiringOrganization":{"@type":"Organization","name":"SupportFinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bel Air","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e173fb4fc7cc39b3c37d0e51"},"url":"https://jobsearcher.com/jobs/e173fb4fc7cc39b3c37d0e51"}}