{"schemaVersion":"jobsearcher.job.v1","id":"e159e762b3c151543f8bb2e2","url":"https://jobsearcher.com/jobs/e159e762b3c151543f8bb2e2","canonicalUrl":"https://jobsearcher.com/jobs/e159e762b3c151543f8bb2e2","title":"Remote Customer Reliability Engineer - Escalations","description":"HelpfulRemote is seeking a technical escalation specialist to own high-severity issues after customers purchase. You will investigate complex bugs, join customer calls to collect logs, and craft detailed handoff packages for engineering. The role requires 4+ years in technical support or escalation within SaaS or infrastructure, with strong networking and cloud skills. This is a remote-first, full-time position in the United States, reporting to the Customer Reliability Engineer Team Lead.\n#J-18808-Ljbffr","company":"Helpfulremote","rawCompany":"helpfulremote","city":"Eastern","state":"KY","isRemote":true,"isActive":false,"createdAt":"2026-10-03T03:28:10.596Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Customer Reliability Engineer - Escalations","description":"HelpfulRemote is seeking a technical escalation specialist to own high-severity issues after customers purchase. You will investigate complex bugs, join customer calls to collect logs, and craft detailed handoff packages for engineering. The role requires 4+ years in technical support or escalation within SaaS or infrastructure, with strong networking and cloud skills. This is a remote-first, full-time position in the United States, reporting to the Customer Reliability Engineer Team Lead.\n#J-18808-Ljbffr","datePosted":"2026-10-03T03:28:10.596Z","dateModified":"2026-10-03T03:28:10.596Z","hiringOrganization":{"@type":"Organization","name":"Helpfulremote","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eastern","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e159e762b3c151543f8bb2e2"},"url":"https://jobsearcher.com/jobs/e159e762b3c151543f8bb2e2"}}