{"schemaVersion":"jobsearcher.job.v1","id":"e14b29efba9795c9830bc3a0","url":"https://jobsearcher.com/jobs/e14b29efba9795c9830bc3a0","canonicalUrl":"https://jobsearcher.com/jobs/e14b29efba9795c9830bc3a0","title":"Support Specialist","description":"Description:\n\nReports to: Support Manager\n\nDirect Reports: None\n\nPosition Summary:\n\nThe Technical Support Specialist provides front-line technical support to both internal staff and external customers, ensuring timely and effective resolution of technical issues. This role requires a strong technical background and excellent communication skills to address software, hardware, and connectivity concerns. The Technical Support Specialist is responsible for troubleshooting, managing IT assets, assisting with onboarding and offboarding processes, and offering technical training. This position plays a critical role in maintaining operational efficiency and delivering high-quality customer service while collaborating closely with the IT team to meet company objectives.\n\nPosition Responsibilities:\n\nTechnical Support & Issue Resolution:\n\nProviding support and technical issue resolution through phone, email, instant messaging, and remote support tools.\nManaging support tickets for effective and timely resolution.\nTroubleshooting and resolving issues related to: Software installation and performance. Hardware troubleshooting, installation, and repair. Email account and domain name configuration.\nActing as the primary point of contact for workstation hardware and software issues, including initial deployment and asset return upon employee separation.\nIdentifying and advising on operational issues in customer computer systems relative to company products and services.\nActing as a resource for technical-related training to customers and staff.\nCommunication & Documentation:\nEffectively presenting information and responding to questions from managers, staff, and customers.\nPromptly answering support-related emails, phone calls, and other electronic communications.\n\nMiscellaneous Tasks:\n\nOccasionally traveling to provide on-site tradeshow support.\nAdditional duties and responsibilities as assigned.\n\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, behavior, or ability.\n\nCompany Benefits:\n\nHybrid work environment.\nInsurance coverage - medical, dental, vision, supplemental, flexible spending account\nComplete insurance coverage - life, long-term disability\n401(k) with company match\nHoliday pay and Paid Time Off\n\nAbout SAGE:\n\nSAGE's flagship SAGE Online™, SAGE Web™, and SAGE Mobile™ research and business management services, SAGE also provides the industry with other product research services, order management, CRM, project management, websites, and e-commerce solutions, end-user catalogs, payment processing, tradeshow management services, and lead retrieval software. SAGE is the exclusive technology provider for Promotional Products Association International (PPAI) members, the industry's non-profit association, and Promotional Products Professionals of Canada (PPPC) members, Canada's non-profit association. SAGE was voted one of the best places to work for the promotional products industry in 2022 and 2023.\n\nWebsite: www.sageworld.com\n\nSAGE is an equal opportunity employer and does not discriminate based on race, creed, color, sex (including pregnancy, gender identity, and sexual orientation), age, national origin, religion, disability, veteran’s status, or any other characteristic protected by federal, state, or local laws.\n\nRequirements:\n\nSkills and Qualifications:\n\nHigh school diploma or GED required, and college or technical certifications preferred.\nMinimum of 1-year related support experience and/or training, or equivalent combination of education/experience.\nFamiliarity with APIs is a plus.\nBasic Knowledge of Office 365, email delivery protocols, Internet, and DNS protocols.\nStrong multitasking and independent work capabilities.\nExcellent problem-solving skills with the ability to respond to customer inquiries quickly and professionally.\nSkilled at communicating technical information to non-technical audiences.\nStrong oral and written communication, organizational, interpersonal, and customer service skills.\nFrequently required to sit, type, handle small objects, and communicate by phone or in person.\nOccasionally required to lift computers or items up to 25 lbs. and to stand or walk.\nAbility to travel on request.\nAbility to work on in-office projects upon request.\nMust maintain reliable, fast internet (50Mbps down / 5Mbps up per person)","company":"Quick Technologies","rawCompany":"quick technologies","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-10T11:41:30.161Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Specialist","description":"Description:\n\nReports to: Support Manager\n\nDirect Reports: None\n\nPosition Summary:\n\nThe Technical Support Specialist provides front-line technical support to both internal staff and external customers, ensuring timely and effective resolution of technical issues. This role requires a strong technical background and excellent communication skills to address software, hardware, and connectivity concerns. The Technical Support Specialist is responsible for troubleshooting, managing IT assets, assisting with onboarding and offboarding processes, and offering technical training. This position plays a critical role in maintaining operational efficiency and delivering high-quality customer service while collaborating closely with the IT team to meet company objectives.\n\nPosition Responsibilities:\n\nTechnical Support & Issue Resolution:\n\nProviding support and technical issue resolution through phone, email, instant messaging, and remote support tools.\nManaging support tickets for effective and timely resolution.\nTroubleshooting and resolving issues related to: Software installation and performance. Hardware troubleshooting, installation, and repair. Email account and domain name configuration.\nActing as the primary point of contact for workstation hardware and software issues, including initial deployment and asset return upon employee separation.\nIdentifying and advising on operational issues in customer computer systems relative to company products and services.\nActing as a resource for technical-related training to customers and staff.\nCommunication & Documentation:\nEffectively presenting information and responding to questions from managers, staff, and customers.\nPromptly answering support-related emails, phone calls, and other electronic communications.\n\nMiscellaneous Tasks:\n\nOccasionally traveling to provide on-site tradeshow support.\nAdditional duties and responsibilities as assigned.\n\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, behavior, or ability.\n\nCompany Benefits:\n\nHybrid work environment.\nInsurance coverage - medical, dental, vision, supplemental, flexible spending account\nComplete insurance coverage - life, long-term disability\n401(k) with company match\nHoliday pay and Paid Time Off\n\nAbout SAGE:\n\nSAGE's flagship SAGE Online™, SAGE Web™, and SAGE Mobile™ research and business management services, SAGE also provides the industry with other product research services, order management, CRM, project management, websites, and e-commerce solutions, end-user catalogs, payment processing, tradeshow management services, and lead retrieval software. SAGE is the exclusive technology provider for Promotional Products Association International (PPAI) members, the industry's non-profit association, and Promotional Products Professionals of Canada (PPPC) members, Canada's non-profit association. SAGE was voted one of the best places to work for the promotional products industry in 2022 and 2023.\n\nWebsite: www.sageworld.com\n\nSAGE is an equal opportunity employer and does not discriminate based on race, creed, color, sex (including pregnancy, gender identity, and sexual orientation), age, national origin, religion, disability, veteran’s status, or any other characteristic protected by federal, state, or local laws.\n\nRequirements:\n\nSkills and Qualifications:\n\nHigh school diploma or GED required, and college or technical certifications preferred.\nMinimum of 1-year related support experience and/or training, or equivalent combination of education/experience.\nFamiliarity with APIs is a plus.\nBasic Knowledge of Office 365, email delivery protocols, Internet, and DNS protocols.\nStrong multitasking and independent work capabilities.\nExcellent problem-solving skills with the ability to respond to customer inquiries quickly and professionally.\nSkilled at communicating technical information to non-technical audiences.\nStrong oral and written communication, organizational, interpersonal, and customer service skills.\nFrequently required to sit, type, handle small objects, and communicate by phone or in person.\nOccasionally required to lift computers or items up to 25 lbs. and to stand or walk.\nAbility to travel on request.\nAbility to work on in-office projects upon request.\nMust maintain reliable, fast internet (50Mbps down / 5Mbps up per person)","datePosted":"2026-09-10T11:41:30.161Z","dateModified":"2026-09-10T11:41:30.161Z","hiringOrganization":{"@type":"Organization","name":"Quick Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e14b29efba9795c9830bc3a0"},"url":"https://jobsearcher.com/jobs/e14b29efba9795c9830bc3a0"}}