{"schemaVersion":"jobsearcher.job.v1","id":"e113e1c49adb87c35ba2d40e","url":"https://jobsearcher.com/jobs/e113e1c49adb87c35ba2d40e","canonicalUrl":"https://jobsearcher.com/jobs/e113e1c49adb87c35ba2d40e","title":"Customer Success","description":"Vice President of Customer Success\r\nLocation: United States(Hybrid / Remote Available)Department: Executive Leadership TeamReports To: Chief Executive Officer (CEO) / Chief Revenue Officer (CRO)Employment Type: Full-TimeAbout the Role\r\nWe are seeking an experienced and strategic Vice President of Customer Success to join our executive leadership team. This role is responsible for leading customer success initiatives, strengthening client relationships, improving customer engagement, and supporting long-term customer retention and growth.The Vice President of Customer Success will collaborate closely with executive leadership and cross-functional teams to enhance the customer experience, optimize customer lifecycle management, and establish scalable customer success programs. The ideal candidate brings a strong customer-centric mindset, leadership experience, and a track record of building high-performing customer success organizations.Key Responsibilities\r\nDevelop and execute customer success strategies aligned with organizational objectives.\r\nLead and oversee customer success operations across the customer lifecycle.\r\nEstablish customer engagement frameworks that support long-term client relationships.\r\nPromote a customer-focused culture throughout the organization.\r\nEnsure consistent delivery of exceptional customer experiences.Customer Retention & Growth\r\nDevelop initiatives to support customer retention and long-term account development.\r\nMonitor customer health indicators and engagement metrics.\r\nIdentify opportunities to enhance customer satisfaction and business outcomes.\r\nCollaborate with internal teams to support customer adoption and value realization.\r\nContribute to strategies that support sustainable customer growth.Customer Experience Management\r\nOversee customer onboarding, engagement, and success programs.\r\nEstablish best practices for customer journey management.\r\nMonitor customer feedback and identify opportunities for service enhancement.\r\nSupport the development of customer education and enablement initiatives.\r\nPromote continuous improvement of customer-facing processes.Cross-Functional Collaboration\r\nPartner closely with Sales, Product, Operations, Marketing, and Support teams.\r\nFacilitate alignment between customer needs and organizational priorities.\r\nAdvocate for customer perspectives across business functions.\r\nSupport enterprise initiatives requiring customer success leadership.\r\nFoster collaboration to enhance overall customer outcomes.Business Performance & Customer Analytics\r\nDevelop and monitor customer success performance metrics and KPIs.\r\nAnalyze customer engagement trends and business insights.\r\nProvide executive leadership with customer success reports and recommendations.\r\nSupport data-informed decision-making across customer-facing functions.\r\nIdentify opportunities to improve operational efficiency and customer outcomes.Organizational Development & Scalability\r\nBuild scalable customer success frameworks to support business growth.\r\nEstablish operational standards and processes that improve service consistency.\r\nOptimize resource planning and team effectiveness.\r\nSupport expansion initiatives through customer success infrastructure.\r\nContribute to long-term customer strategy and organizational planning.Leadership & Team Development\r\nBuild, mentor, and lead high-performing customer success teams.\r\nFoster a collaborative, accountable, and customer-focused environment.\r\nSupport leadership development and succession planning initiatives.\r\nEncourage professional growth and continuous learning.\r\nPromote organizational values and service excellence.Qualifications\r\nRequired Qualifications\r\nBachelor's degree in Business Administration, Management, Communications, Marketing, or a related field.\r\nMinimum 12–15 years of progressive leadership experience in Customer Success, Account Management, Client Services, Relationship Management, or related functions.\r\nDemonstrated experience leading customer-facing teams in a complex business environment.\r\nStrong understanding of customer lifecycle management and customer engagement strategies.\r\nExperience developing customer success programs and operational frameworks.\r\nExcellent communication, leadership, analytical, and problem-solving skills.\r\nAbility to collaborate effectively with executive leadership and cross-functional stakeholders.Preferred Qualifications\r\nMBA or advanced business-related degree.\r\nExperience within technology, SaaS, financial services, consulting, enterprise software, or professional services industries.\r\nExperience supporting enterprise-level or strategic customer relationships.\r\nStrong customer analytics and performance management capabilities.\r\nExperience building scalable customer success organizations in growth-oriented environments.Core Competencies\r\nCustomer Success Leadership\r\nCustomer Retention & Engagement\r\nClient Relationship Management\r\nCustomer Experience Strategy\r\nStrategic Planning & Execution\r\nCustomer Lifecycle Management\r\nCross-Functional Collaboration\r\nBusiness Performance Management\r\nTeam Development\r\nOrganizational Leadership\r\nExecutive Communication\r\nData-Informed Decision MakingWhy Join Us\r\nThis executive leadership role offers the opportunity to shape customer success strategy, strengthen long-term customer relationships, and contribute to organizational growth. The Vice President of Customer Success will play a critical role in enhancing customer experiences, supporting business objectives, and building scalable customer success capabilities across the organization.#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Mutual","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-09T01:19:31.911Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Success","description":"Vice President of Customer Success\r\nLocation: United States(Hybrid / Remote Available)Department: Executive Leadership TeamReports To: Chief Executive Officer (CEO) / Chief Revenue Officer (CRO)Employment Type: Full-TimeAbout the Role\r\nWe are seeking an experienced and strategic Vice President of Customer Success to join our executive leadership team. This role is responsible for leading customer success initiatives, strengthening client relationships, improving customer engagement, and supporting long-term customer retention and growth.The Vice President of Customer Success will collaborate closely with executive leadership and cross-functional teams to enhance the customer experience, optimize customer lifecycle management, and establish scalable customer success programs. The ideal candidate brings a strong customer-centric mindset, leadership experience, and a track record of building high-performing customer success organizations.Key Responsibilities\r\nDevelop and execute customer success strategies aligned with organizational objectives.\r\nLead and oversee customer success operations across the customer lifecycle.\r\nEstablish customer engagement frameworks that support long-term client relationships.\r\nPromote a customer-focused culture throughout the organization.\r\nEnsure consistent delivery of exceptional customer experiences.Customer Retention & Growth\r\nDevelop initiatives to support customer retention and long-term account development.\r\nMonitor customer health indicators and engagement metrics.\r\nIdentify opportunities to enhance customer satisfaction and business outcomes.\r\nCollaborate with internal teams to support customer adoption and value realization.\r\nContribute to strategies that support sustainable customer growth.Customer Experience Management\r\nOversee customer onboarding, engagement, and success programs.\r\nEstablish best practices for customer journey management.\r\nMonitor customer feedback and identify opportunities for service enhancement.\r\nSupport the development of customer education and enablement initiatives.\r\nPromote continuous improvement of customer-facing processes.Cross-Functional Collaboration\r\nPartner closely with Sales, Product, Operations, Marketing, and Support teams.\r\nFacilitate alignment between customer needs and organizational priorities.\r\nAdvocate for customer perspectives across business functions.\r\nSupport enterprise initiatives requiring customer success leadership.\r\nFoster collaboration to enhance overall customer outcomes.Business Performance & Customer Analytics\r\nDevelop and monitor customer success performance metrics and KPIs.\r\nAnalyze customer engagement trends and business insights.\r\nProvide executive leadership with customer success reports and recommendations.\r\nSupport data-informed decision-making across customer-facing functions.\r\nIdentify opportunities to improve operational efficiency and customer outcomes.Organizational Development & Scalability\r\nBuild scalable customer success frameworks to support business growth.\r\nEstablish operational standards and processes that improve service consistency.\r\nOptimize resource planning and team effectiveness.\r\nSupport expansion initiatives through customer success infrastructure.\r\nContribute to long-term customer strategy and organizational planning.Leadership & Team Development\r\nBuild, mentor, and lead high-performing customer success teams.\r\nFoster a collaborative, accountable, and customer-focused environment.\r\nSupport leadership development and succession planning initiatives.\r\nEncourage professional growth and continuous learning.\r\nPromote organizational values and service excellence.Qualifications\r\nRequired Qualifications\r\nBachelor's degree in Business Administration, Management, Communications, Marketing, or a related field.\r\nMinimum 12–15 years of progressive leadership experience in Customer Success, Account Management, Client Services, Relationship Management, or related functions.\r\nDemonstrated experience leading customer-facing teams in a complex business environment.\r\nStrong understanding of customer lifecycle management and customer engagement strategies.\r\nExperience developing customer success programs and operational frameworks.\r\nExcellent communication, leadership, analytical, and problem-solving skills.\r\nAbility to collaborate effectively with executive leadership and cross-functional stakeholders.Preferred Qualifications\r\nMBA or advanced business-related degree.\r\nExperience within technology, SaaS, financial services, consulting, enterprise software, or professional services industries.\r\nExperience supporting enterprise-level or strategic customer relationships.\r\nStrong customer analytics and performance management capabilities.\r\nExperience building scalable customer success organizations in growth-oriented environments.Core Competencies\r\nCustomer Success Leadership\r\nCustomer Retention & Engagement\r\nClient Relationship Management\r\nCustomer Experience Strategy\r\nStrategic Planning & Execution\r\nCustomer Lifecycle Management\r\nCross-Functional Collaboration\r\nBusiness Performance Management\r\nTeam Development\r\nOrganizational Leadership\r\nExecutive Communication\r\nData-Informed Decision MakingWhy Join Us\r\nThis executive leadership role offers the opportunity to shape customer success strategy, strengthen long-term customer relationships, and contribute to organizational growth. The Vice President of Customer Success will play a critical role in enhancing customer experiences, supporting business objectives, and building scalable customer success capabilities across the organization.#J-18808-Ljbffr","datePosted":"2026-08-09T01:19:31.911Z","dateModified":"2026-08-09T01:19:31.911Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mutual","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e113e1c49adb87c35ba2d40e"},"url":"https://jobsearcher.com/jobs/e113e1c49adb87c35ba2d40e"}}