{"schemaVersion":"jobsearcher.job.v1","id":"e0c3fe388b27e834fdc8ee3d","url":"https://jobsearcher.com/jobs/e0c3fe388b27e834fdc8ee3d","canonicalUrl":"https://jobsearcher.com/jobs/e0c3fe388b27e834fdc8ee3d","title":"Information Technology Support Technician","description":"2-4 years of experience in onsite support\r\nKnowledge and experience with Windows OS\r\nManage desktop device (hardware, software and connectivity) incidents through to resolution\r\nManage IMAC and desk-side support services\r\nManage hard and soft break-fix services for laptops and desktops\r\nProvide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field-user) devices for their entire lifecycle, including remote management using appropriate tools\r\nSupport, manage, optimize and maintain the configuration and installation of desktops, including patch updates, hardware replacements, with spares provided by vendor\r\nExperience with service-management tools – e.g., ServiceNow\r\nExperience with SCCM (System Center Configuration Manager) and Intune\r\nGood expertise on EUC tools, remote-support tools, MS Office and Outlook\r\nPreferable to understand Lync, VPN and mobile-device support\r\nAnalyze Service Desk calls for desktop devices and incident data to identify and advise customers of potential user-training requirements and automation opportunities\r\nEnsure that each desktop device is installed with the appropriate desktop image\r\nMonitor security profiles and anti-virus software on all desktop devices and take appropriate action when non-compliance with security requirements occurs\r\nProvide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues when no other IT support team is available (e.g., MI calls)\r\nGood to have knowledge of Active Directory and smart-hands and feet support\r\nGood to have knowledge and experience supporting MAC devices and tablets\r\nAdministration of printers and scanners\r\nTroubleshoot and resolve issues related to Active Directory and SCCM (System Center Configuration Manager)\r\nDeploy, manage and maintain software packages, updates and patches using SCCM\r\nMonitor software distribution and handle inventory and reporting\r\nJ-18808-Ljbffr","company":"Sharpbrains","rawCompany":"sharpbrains","city":"Florence","state":"OR","isRemote":false,"isActive":true,"createdAt":"2026-06-26T03:23:45.979Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management 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and installation of desktops, including patch updates, hardware replacements, with spares provided by vendor\r\nExperience with service-management tools – e.g., ServiceNow\r\nExperience with SCCM (System Center Configuration Manager) and Intune\r\nGood expertise on EUC tools, remote-support tools, MS Office and Outlook\r\nPreferable to understand Lync, VPN and mobile-device support\r\nAnalyze Service Desk calls for desktop devices and incident data to identify and advise customers of potential user-training requirements and automation opportunities\r\nEnsure that each desktop device is installed with the appropriate desktop image\r\nMonitor security profiles and anti-virus software on all desktop devices and take appropriate action when non-compliance with security requirements occurs\r\nProvide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues when no other IT support team is available (e.g., MI calls)\r\nGood to have knowledge of Active Directory and smart-hands and feet support\r\nGood to have knowledge and experience supporting MAC devices and tablets\r\nAdministration of printers and scanners\r\nTroubleshoot and resolve issues related to Active Directory and SCCM (System Center Configuration Manager)\r\nDeploy, manage and maintain software packages, updates and patches using SCCM\r\nMonitor software distribution and handle inventory and reporting\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T03:23:45.979Z","dateModified":"2026-06-26T03:23:45.979Z","hiringOrganization":{"@type":"Organization","name":"Sharpbrains","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Florence","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e0c3fe388b27e834fdc8ee3d"},"url":"https://jobsearcher.com/jobs/e0c3fe388b27e834fdc8ee3d"}}