{"schemaVersion":"jobsearcher.job.v1","id":"e0c3ed509676d94fa461b00a","url":"https://jobsearcher.com/jobs/e0c3ed509676d94fa461b00a","canonicalUrl":"https://jobsearcher.com/jobs/e0c3ed509676d94fa461b00a","title":"Software Support - Tier 1","description":"Software Support - Tier 1\nLocation: Plano, TX 75024\nCompany:Antera Software USA, Inc.\nPay: From $40,000.00 per year\nJob description:\nJob Description\nAntera Software USA, Inc. is a SaaS provider for the Promotional Products and Printing industries. Since 2006, we’ve built modern solutions with a focus on client success. Our long-term relationships start with our team—and we’re growing.\nAbout the Role\nOur Software Support Team is the first point of contact when clients need help. Based in Plano, TX, this role is ideal for someone who enjoys solving problems and wants to grow into customer training and client-facing responsibilities.\nResponsibilities\n● Provide excellent customer support via phone, email, and tickets\n● Keep clients updated on request status with clear communication\n● Troubleshoot issues, identify root causes, and guide solutions\n● Triage and assign tickets in line with SLAs\n● Collaborate with internal teams to deliver great client experiences\n● (Future) Lead training sessions and create client resources\nRequirements\n● 3+ years experience with MS Office (especially Excel)\n● Strong communication, problem-solving, and analytical skills\n● Customer service background\n● Ability to resolve complex tickets independently\nPreferred\n● Experience with ticketing systems (e.g., Jira, Zendesk)\n● SaaS, Print, or Promotional Products industry experience\n● Training or C-Suite client support experience\nDetails\n● In person (Plano, TX)\n● Benefits: 401(k) + matching, health, dental, paid time off\n● Schedule: Monday–Friday, 8-hour shifts\nJob Type: Full-time\nBenefits:\n● 401(k) matching\n● Dental insurance\n● Health insurance\n● Paid time off\nWork Location: In person\nPay: From $40,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nDo you currently live in or within commuting distance of Plano, TX?\nAre you willing to work 100% onsite in our Plano office?\nAre you legally authorized to work in the United States without employer sponsorship now or in the future?\nAre you willing to undergo a background check, in accordance with local laws/regulations?\nAbility to Commute:\nPlano, TX 75024 (Required)\nWork Location: In person","company":"Anterasoftwar","rawCompany":"anterasoftwar","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-04T21:01:50.550Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support - Tier 1","description":"Software Support - Tier 1\nLocation: Plano, TX 75024\nCompany:Antera Software USA, Inc.\nPay: From $40,000.00 per year\nJob description:\nJob Description\nAntera Software USA, Inc. is a SaaS provider for the Promotional Products and Printing industries. Since 2006, we’ve built modern solutions with a focus on client success. Our long-term relationships start with our team—and we’re growing.\nAbout the Role\nOur Software Support Team is the first point of contact when clients need help. Based in Plano, TX, this role is ideal for someone who enjoys solving problems and wants to grow into customer training and client-facing responsibilities.\nResponsibilities\n● Provide excellent customer support via phone, email, and tickets\n● Keep clients updated on request status with clear communication\n● Troubleshoot issues, identify root causes, and guide solutions\n● Triage and assign tickets in line with SLAs\n● Collaborate with internal teams to deliver great client experiences\n● (Future) Lead training sessions and create client resources\nRequirements\n● 3+ years experience with MS Office (especially Excel)\n● Strong communication, problem-solving, and analytical skills\n● Customer service background\n● Ability to resolve complex tickets independently\nPreferred\n● Experience with ticketing systems (e.g., Jira, Zendesk)\n● SaaS, Print, or Promotional Products industry experience\n● Training or C-Suite client support experience\nDetails\n● In person (Plano, TX)\n● Benefits: 401(k) + matching, health, dental, paid time off\n● Schedule: Monday–Friday, 8-hour shifts\nJob Type: Full-time\nBenefits:\n● 401(k) matching\n● Dental insurance\n● Health insurance\n● Paid time off\nWork Location: In person\nPay: From $40,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nDo you currently live in or within commuting distance of Plano, TX?\nAre you willing to work 100% onsite in our Plano office?\nAre you legally authorized to work in the United States without employer sponsorship now or in the future?\nAre you willing to undergo a background check, in accordance with local laws/regulations?\nAbility to Commute:\nPlano, TX 75024 (Required)\nWork Location: In person","datePosted":"2026-08-04T21:01:50.550Z","dateModified":"2026-08-04T21:01:50.550Z","hiringOrganization":{"@type":"Organization","name":"Anterasoftwar","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e0c3ed509676d94fa461b00a"},"url":"https://jobsearcher.com/jobs/e0c3ed509676d94fa461b00a"}}