{"schemaVersion":"jobsearcher.job.v1","id":"e0a4d7ac0e968cdc7922c207","url":"https://jobsearcher.com/jobs/e0a4d7ac0e968cdc7922c207","canonicalUrl":"https://jobsearcher.com/jobs/e0a4d7ac0e968cdc7922c207","title":"Implementation Consultant","description":"A little bit about us:We're a high-performing professional services team that implements and customizes our industry-leading SaaS applications to help clients achieve their business goals and maximize the return on their investment.A little bit about you:You're a solutions-focused professional with experience implementing, onboarding, and training clients on software solutions. You know how to gather, review, and transcribe clients’ processes and critical business needs. You bring superb implementation and customer service experience, excellent communications skills, are organized and analytical, have experience working in data, are team-oriented, self-motivated, and are able to handle multiple projects at one time. A natural curiosity, intelligence, grit, and focus on learning and improving day over day is required. A bonus for this role is someone with sales or service expertise in the fields of mechanical, electrical, or plumbing.You’ll be responsible for:Working directly with clients through discovery, design, and training to onboard clients to ServiceTrade products that meet their business needs.Teaching customers to enhance their processes to maximize the value they receive from ServiceTrade products.Communicating with clients to facilitate swift and accurate data conversion.Guiding customers through weekly conversations on product features and best practicesConducting product walk-through sessions with clients and end users. Execute plans for assigned projects including 1-on-1 consultative sessions with clients.Assisting customers with implementation questions related to products & services.Walking customers through use case testing to validate configuration meets their needsProactively communicating successes/failures to internal and external stakeholders.Leveraging tooling and maintaining documentation that supports successful implementation.Providing feedback to improve external and internal project resources.Collaborating with other departments to find customer solutions when needed.Mentoring team members in your area of expertise.You’ll need:5+ years of customer service or implementation experience in SaaS environment.Ability to become the Subject Matter Expert of ServiceTrade products.Strong organizational/time management skillsQuality-focus with an understanding of customer service, problem solving, documentation, analyzing information, and the ability to listenHighly organized with an ability to prioritize activity and quickly make autonomous decisions in a team environmentProficient with Google Apps and service-related applicationsAble to manage multiple clients and projectsProven ability to deliver superb customer experiencesCreative ability to re-engineer work processes to better the groupDemonstrable ability to take on challenging customers and projects with easeAnalytical thinking and ability to collaborate with team and clientsHIGHLY PREFERRED points for 2-4 years in an industry adjacent positions (field service software, construction software, etc)Approximately 25% travel is expected. (hybrid if you are local to the Raleigh/Durham area)A few things you'll want to know:What does ServiceTrade do?ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We help contractors control costs by improving service and project operations and equipping technicians with the tools they need to work more productively during a persistent skilled labor shortage. In addition, serviceTrade helps contractors grow quality revenue by selling more service and inspection agreements and providing a premium experience that increases customer loyalty.Ok, so why should I care about that?Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.What kind of working environment do you have?We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page.What kind of benefits do you offer?Medical with Blue Cross Blue Shield NC (2 options)Dental and Vision with Unum Company-paid Life insurance, STD and LTD Voluntary benefits including Supplemental Life Insurance, FSA and Dependant Care, Critical Illness and Accident 401(k) with up to 3% employer match and NO vesting periodFlexible PTO policy10 company holidaysParental Leave Quarterly Volunteer Program Want to know more? Go ahead and apply! Let’s get to know each other.EEO Statement:ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)Please Be Aware of Recruiting ScamsTo protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.","company":"Servicetrade","rawCompany":"servicetrade","city":"Durham","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T16:02:34.088Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Consultant","description":"A little bit about us:We're a high-performing professional services team that implements and customizes our industry-leading SaaS applications to help clients achieve their business goals and maximize the return on their investment.A little bit about you:You're a solutions-focused professional with experience implementing, onboarding, and training clients on software solutions. You know how to gather, review, and transcribe clients’ processes and critical business needs. You bring superb implementation and customer service experience, excellent communications skills, are organized and analytical, have experience working in data, are team-oriented, self-motivated, and are able to handle multiple projects at one time. A natural curiosity, intelligence, grit, and focus on learning and improving day over day is required. A bonus for this role is someone with sales or service expertise in the fields of mechanical, electrical, or plumbing.You’ll be responsible for:Working directly with clients through discovery, design, and training to onboard clients to ServiceTrade products that meet their business needs.Teaching customers to enhance their processes to maximize the value they receive from ServiceTrade products.Communicating with clients to facilitate swift and accurate data conversion.Guiding customers through weekly conversations on product features and best practicesConducting product walk-through sessions with clients and end users. Execute plans for assigned projects including 1-on-1 consultative sessions with clients.Assisting customers with implementation questions related to products & services.Walking customers through use case testing to validate configuration meets their needsProactively communicating successes/failures to internal and external stakeholders.Leveraging tooling and maintaining documentation that supports successful implementation.Providing feedback to improve external and internal project resources.Collaborating with other departments to find customer solutions when needed.Mentoring team members in your area of expertise.You’ll need:5+ years of customer service or implementation experience in SaaS environment.Ability to become the Subject Matter Expert of ServiceTrade products.Strong organizational/time management skillsQuality-focus with an understanding of customer service, problem solving, documentation, analyzing information, and the ability to listenHighly organized with an ability to prioritize activity and quickly make autonomous decisions in a team environmentProficient with Google Apps and service-related applicationsAble to manage multiple clients and projectsProven ability to deliver superb customer experiencesCreative ability to re-engineer work processes to better the groupDemonstrable ability to take on challenging customers and projects with easeAnalytical thinking and ability to collaborate with team and clientsHIGHLY PREFERRED points for 2-4 years in an industry adjacent positions (field service software, construction software, etc)Approximately 25% travel is expected. (hybrid if you are local to the Raleigh/Durham area)A few things you'll want to know:What does ServiceTrade do?ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We help contractors control costs by improving service and project operations and equipping technicians with the tools they need to work more productively during a persistent skilled labor shortage. In addition, serviceTrade helps contractors grow quality revenue by selling more service and inspection agreements and providing a premium experience that increases customer loyalty.Ok, so why should I care about that?Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.What kind of working environment do you have?We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page.What kind of benefits do you offer?Medical with Blue Cross Blue Shield NC (2 options)Dental and Vision with Unum Company-paid Life insurance, STD and LTD Voluntary benefits including Supplemental Life Insurance, FSA and Dependant Care, Critical Illness and Accident 401(k) with up to 3% employer match and NO vesting periodFlexible PTO policy10 company holidaysParental Leave Quarterly Volunteer Program Want to know more? Go ahead and apply! Let’s get to know each other.EEO Statement:ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)Please Be Aware of Recruiting ScamsTo protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.","datePosted":"2026-04-12T16:02:34.088Z","dateModified":"2026-04-12T16:02:34.088Z","hiringOrganization":{"@type":"Organization","name":"Servicetrade","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e0a4d7ac0e968cdc7922c207"},"url":"https://jobsearcher.com/jobs/e0a4d7ac0e968cdc7922c207"}}