{"schemaVersion":"jobsearcher.job.v1","id":"e0822a33f07e6b169d3b9ddb","url":"https://jobsearcher.com/jobs/e0822a33f07e6b169d3b9ddb","canonicalUrl":"https://jobsearcher.com/jobs/e0822a33f07e6b169d3b9ddb","title":"Support Engineer","description":"Full-Time\nExempt\nPosition Summary\nSupport Engineers are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech’s Service Desk, and potentially at one of our locations with augmented staff. Support Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone / onsite / via remote access and escalate problems when appropriate.\nSupport Engineers will be responsible for a healthy ticket queue, entering time and notes into tickets as it occurs, managing their daily schedule and overall board management.\nWhy Entech?\nEntech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application!\nEssential Duties and Responsibilities\nIdentify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.\nWork with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.\nWork to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.\nManage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.\nCommunicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.\nImprove customer service, perception, and satisfaction.\nEffectively communicate the scope of work for all hourly clients.\nWork in a team and communicate effectively.\nEscalate service or project issues that cannot be completed within agreed service levels.\nRequired Technical Skills\nIntermediate proficiency in and ability to troubleshoot:\nWindows 10 and 11 Operating Systems\nWorkstation and Server Hardware\nPrinter and Multi-function devices and technologies\nStandard Windows Applications.\nMicrosoft Office Suite\nEmail and Mobile Device connectivity\nBasic proficiency in and the ability to troubleshoot:\nMac OS troubleshooting\nIPv4 and IPv6 technologies\nLAN/WAN connectivity issues\nHyper-V, vSphere, Citrix, SQL, and Terminal Services\nActive Directory\nWindows Server2008– 2022\nVPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)\nMicrosoft 365 and Microsoft Azure\nRequired Skills and Abilities\nComprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.\nAbility to read and interpret documents, write routine reports and correspondence, and speak effectively in English.\nAbility to perform basic math computations.\nAbility to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.\nAbility to maintain composure and handle stressful situations.\nMust be detail oriented, organized, multi-task oriented and possess excellent communication skills.\nEducation and Experience\nHigh School Diploma or GED (Two years college or equivalent work experience preferred).\nOne to two years working in a Technical Support/Service Desk environment preferred.\nCertifications and Licenses\nCompTIA A+ or Equivalent\nCompTIA Network+ or Equivalent preferred\nBenefits:\nFree Employee Medical Insurance\nAdditional Employer Paid Medical Options\nFully Vested 401(k) Match\nFlexible Time Off (an unlimited amount of paid time off days)\nFree $10,000 Life Insurance Policy\nSix Paid Holidays – PLUS Black Friday!\nFlexible Schedule Options\nFun Employee Events – Yearly Culture Building Events\n\nOptions available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.\nEntech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.\nThis position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.","company":"Entech Computer Services","rawCompany":"entech computer services","city":"Bradenton","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:06:30.035Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Full-Time\nExempt\nPosition Summary\nSupport Engineers are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech’s Service Desk, and potentially at one of our locations with augmented staff. Support Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone / onsite / via remote access and escalate problems when appropriate.\nSupport Engineers will be responsible for a healthy ticket queue, entering time and notes into tickets as it occurs, managing their daily schedule and overall board management.\nWhy Entech?\nEntech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application!\nEssential Duties and Responsibilities\nIdentify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.\nWork with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.\nWork to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.\nManage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.\nCommunicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.\nImprove customer service, perception, and satisfaction.\nEffectively communicate the scope of work for all hourly clients.\nWork in a team and communicate effectively.\nEscalate service or project issues that cannot be completed within agreed service levels.\nRequired Technical Skills\nIntermediate proficiency in and ability to troubleshoot:\nWindows 10 and 11 Operating Systems\nWorkstation and Server Hardware\nPrinter and Multi-function devices and technologies\nStandard Windows Applications.\nMicrosoft Office Suite\nEmail and Mobile Device connectivity\nBasic proficiency in and the ability to troubleshoot:\nMac OS troubleshooting\nIPv4 and IPv6 technologies\nLAN/WAN connectivity issues\nHyper-V, vSphere, Citrix, SQL, and Terminal Services\nActive Directory\nWindows Server2008– 2022\nVPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)\nMicrosoft 365 and Microsoft Azure\nRequired Skills and Abilities\nComprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.\nAbility to read and interpret documents, write routine reports and correspondence, and speak effectively in English.\nAbility to perform basic math computations.\nAbility to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.\nAbility to maintain composure and handle stressful situations.\nMust be detail oriented, organized, multi-task oriented and possess excellent communication skills.\nEducation and Experience\nHigh School Diploma or GED (Two years college or equivalent work experience preferred).\nOne to two years working in a Technical Support/Service Desk environment preferred.\nCertifications and Licenses\nCompTIA A+ or Equivalent\nCompTIA Network+ or Equivalent preferred\nBenefits:\nFree Employee Medical Insurance\nAdditional Employer Paid Medical Options\nFully Vested 401(k) Match\nFlexible Time Off (an unlimited amount of paid time off days)\nFree $10,000 Life Insurance Policy\nSix Paid Holidays – PLUS Black Friday!\nFlexible Schedule Options\nFun Employee Events – Yearly Culture Building Events\n\nOptions available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.\nEntech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.\nThis position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.","datePosted":"2026-04-14T11:06:30.035Z","dateModified":"2026-04-14T11:06:30.035Z","hiringOrganization":{"@type":"Organization","name":"Entech Computer Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bradenton","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e0822a33f07e6b169d3b9ddb"},"url":"https://jobsearcher.com/jobs/e0822a33f07e6b169d3b9ddb"}}