{"schemaVersion":"jobsearcher.job.v1","id":"e034a0435de9dfd8b63741d8","url":"https://jobsearcher.com/jobs/e034a0435de9dfd8b63741d8","canonicalUrl":"https://jobsearcher.com/jobs/e034a0435de9dfd8b63741d8","title":"Intake Coordinator","description":"*The Difference 2-17* is seeking a compassionate, organized, and detail-oriented Intake Coordinator to join our growing team.\n\nThe Intake Coordinator is often the *first point of contact* for individuals and families exploring services with The Difference 2-17. This position guides prospective members and their support teams through the intake and enrollment process, ensuring they feel welcomed, informed, and supported from the first conversation through their transition into services.\n\nThis is an ideal position for someone who enjoys working with people, coordinating multiple moving pieces, maintaining accurate documentation, and making a meaningful difference in the lives of individuals with intellectual and developmental disabilities.\n\nWhat You'll Do\n\n* Serve as the primary contact for prospective members, families, guardians, CCSs, case managers, and referral sources.\n* Respond to inquiries about The Difference 2-17, available services, locations, and enrollment requirements.\n* Conduct initial intake conversations and gather information about an individual's needs, interests, strengths, goals, and preferences.\n* Coordinate tours, intake meetings, transition meetings, and other pre-enrollment activities.\n* Collect, review, organize, and track required enrollment documentation.\n* Maintain accurate intake records and follow up on missing or expired documentation.\n* Coordinate with program leadership and staff to ensure the organization is prepared to support each new member.\n* Review relevant person-centered planning information and communicate important support needs to the appropriate team members.\n* Coordinate specialized staff training or other preparation when needed prior to an individual's start date.\n* Help ensure intake and enrollment processes remain consistent with organizational policies and applicable DDA, Medicaid, and regulatory requirements.\n* Maintain clear and professional communication with families, referral sources, and members of an individual's support team.\n* Track prospective members from initial inquiry through enrollment and transition into services.\n* Identify barriers or gaps in the intake process and work collaboratively with leadership to resolve them.\n* Help create a welcoming, respectful, and person-centered experience for every individual entering The Difference 2-17.\n\nWhat We're Looking For\n\nWe are looking for someone who is:\n\n* Compassionate and genuinely enjoys helping people.\n* Highly organized and able to manage multiple intakes and deadlines at once.\n* Detail-oriented and comfortable working with extensive documentation.\n* An excellent communicator, both verbally and in writing.\n* Comfortable communicating with families, guardians, professionals, and individuals with disabilities.\n* Able to maintain confidentiality and handle sensitive information appropriately.\n* Proactive, dependable, and capable of following tasks through to completion.\n* Comfortable working independently while collaborating with a larger team.\n* Professional, approachable, and able to create a positive first impression.\n\nQualifications\n\n*Required:*\n\n* High school diploma or equivalent.\n* Strong organizational, communication, and administrative skills.\n* Proficiency with computers, email, Microsoft Office/Google Workspace, and electronic documentation systems.\n* Ability to maintain confidentiality and handle sensitive information professionally.\n\n*Preferred:*\n\n* Associate or bachelor's degree in human services, social services, healthcare administration, business administration, or a related field.\n* Experience working with individuals with intellectual and developmental disabilities, autism, or other neurodivergences.\n* Experience in intake, admissions, case management, service coordination, healthcare, human services, or a related field.\n* Knowledge of Maryland Developmental Disabilities Administration (DDA) services.\n* Familiarity with person-centered planning, Medicaid services, or DDA documentation and requirements.\n* Experience communicating with CCSs, case managers, families, guardians, or other members of an individual's support team.\n\nWhy This Position Matters\n\nAt The Difference 2-17, we believe everyone should be *welcomed as they are* and supported based on their individual strengths, abilities, interests, and goals.\n\nThe Intake Coordinator helps set the tone for an individual's entire experience with our organization. From the very first phone call to the first day of services, you will help ensure that members and their families feel heard, respected, informed, and prepared.\n\nCompensation & Schedule\n\n*Salary:* $62,000 annually\n*Position:* Full-Time\n\nThe Difference 2-17 offers the opportunity to be part of a growing organization focused on creating meaningful opportunities, community connections, and individualized supports for adults with intellectual and developmental disabilities.\n\nJoin Our Team\n\nIf you are organized, compassionate, and looking for a position where your work directly impacts the lives of the people we support, *we would love to hear from you.*\n\nPay: $62,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Paid time off\n* Retirement plan\n* Vision insurance\n\nWork Location: In person","company":"Difference 217","rawCompany":"difference 217","city":"Mt Airy","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-09-24T11:38:43.950Z","occupations":[{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624110","title":"Child and Youth Services","slug":"child-and-youth-services"},{"code":"621420","title":"Outpatient Mental Health and Substance Abuse Centers","slug":"outpatient-mental-health-and-substance-abuse-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Intake Coordinator","description":"*The Difference 2-17* is seeking a compassionate, organized, and detail-oriented Intake Coordinator to join our growing team.\n\nThe Intake Coordinator is often the *first point of contact* for individuals and families exploring services with The Difference 2-17. This position guides prospective members and their support teams through the intake and enrollment process, ensuring they feel welcomed, informed, and supported from the first conversation through their transition into services.\n\nThis is an ideal position for someone who enjoys working with people, coordinating multiple moving pieces, maintaining accurate documentation, and making a meaningful difference in the lives of individuals with intellectual and developmental disabilities.\n\nWhat You'll Do\n\n* Serve as the primary contact for prospective members, families, guardians, CCSs, case managers, and referral sources.\n* Respond to inquiries about The Difference 2-17, available services, locations, and enrollment requirements.\n* Conduct initial intake conversations and gather information about an individual's needs, interests, strengths, goals, and preferences.\n* Coordinate tours, intake meetings, transition meetings, and other pre-enrollment activities.\n* Collect, review, organize, and track required enrollment documentation.\n* Maintain accurate intake records and follow up on missing or expired documentation.\n* Coordinate with program leadership and staff to ensure the organization is prepared to support each new member.\n* Review relevant person-centered planning information and communicate important support needs to the appropriate team members.\n* Coordinate specialized staff training or other preparation when needed prior to an individual's start date.\n* Help ensure intake and enrollment processes remain consistent with organizational policies and applicable DDA, Medicaid, and regulatory requirements.\n* Maintain clear and professional communication with families, referral sources, and members of an individual's support team.\n* Track prospective members from initial inquiry through enrollment and transition into services.\n* Identify barriers or gaps in the intake process and work collaboratively with leadership to resolve them.\n* Help create a welcoming, respectful, and person-centered experience for every individual entering The Difference 2-17.\n\nWhat We're Looking For\n\nWe are looking for someone who is:\n\n* Compassionate and genuinely enjoys helping people.\n* Highly organized and able to manage multiple intakes and deadlines at once.\n* Detail-oriented and comfortable working with extensive documentation.\n* An excellent communicator, both verbally and in writing.\n* Comfortable communicating with families, guardians, professionals, and individuals with disabilities.\n* Able to maintain confidentiality and handle sensitive information appropriately.\n* Proactive, dependable, and capable of following tasks through to completion.\n* Comfortable working independently while collaborating with a larger team.\n* Professional, approachable, and able to create a positive first impression.\n\nQualifications\n\n*Required:*\n\n* High school diploma or equivalent.\n* Strong organizational, communication, and administrative skills.\n* Proficiency with computers, email, Microsoft Office/Google Workspace, and electronic documentation systems.\n* Ability to maintain confidentiality and handle sensitive information professionally.\n\n*Preferred:*\n\n* Associate or bachelor's degree in human services, social services, healthcare administration, business administration, or a related field.\n* Experience working with individuals with intellectual and developmental disabilities, autism, or other neurodivergences.\n* Experience in intake, admissions, case management, service coordination, healthcare, human services, or a related field.\n* Knowledge of Maryland Developmental Disabilities Administration (DDA) services.\n* Familiarity with person-centered planning, Medicaid services, or DDA documentation and requirements.\n* Experience communicating with CCSs, case managers, families, guardians, or other members of an individual's support team.\n\nWhy This Position Matters\n\nAt The Difference 2-17, we believe everyone should be *welcomed as they are* and supported based on their individual strengths, abilities, interests, and goals.\n\nThe Intake Coordinator helps set the tone for an individual's entire experience with our organization. From the very first phone call to the first day of services, you will help ensure that members and their families feel heard, respected, informed, and prepared.\n\nCompensation & Schedule\n\n*Salary:* $62,000 annually\n*Position:* Full-Time\n\nThe Difference 2-17 offers the opportunity to be part of a growing organization focused on creating meaningful opportunities, community connections, and individualized supports for adults with intellectual and developmental disabilities.\n\nJoin Our Team\n\nIf you are organized, compassionate, and looking for a position where your work directly impacts the lives of the people we support, *we would love to hear from you.*\n\nPay: $62,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Paid time off\n* Retirement plan\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-09-24T11:38:43.950Z","dateModified":"2026-09-24T11:38:43.950Z","hiringOrganization":{"@type":"Organization","name":"Difference 217","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mt Airy","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e034a0435de9dfd8b63741d8"},"url":"https://jobsearcher.com/jobs/e034a0435de9dfd8b63741d8"}}