{"schemaVersion":"jobsearcher.job.v1","id":"e02fc33e1e0bcd7f27775444","url":"https://jobsearcher.com/jobs/e02fc33e1e0bcd7f27775444","canonicalUrl":"https://jobsearcher.com/jobs/e02fc33e1e0bcd7f27775444","title":"Helpdesk Analyst","description":"Title: Helpdesk Analyst\r\nLocation: Hartford, CT\r\nDuration: 1 year\r\nCandidate Must Be Local\r\nCandidates must be a US Citizen or Permanent Resident.\r\nSummary\r\nWe currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.\r\nRequired Skills and Experience\r\nPC Hardware and software installation\r\nEnd user support – face to face and via telephone\r\nExcellent customer service skills\r\nHighly Desirable Skills\r\nExperience with computer system and user administration.\r\nTechnical familiarity with Microsoft Active Directory.\r\nExperience with Windows 10,11\r\nExperience with Office 365\r\nExperience with Device Management, Device Imaging, Device Troubleshooting\r\nJ-18808-Ljbffr","company":"Creative Solutions Services","rawCompany":"creative solutions services","city":"Middletown","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:02:07.738Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"921110","title":"Executive Offices","slug":"executive-offices"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Analyst","description":"Title: Helpdesk Analyst\r\nLocation: Hartford, CT\r\nDuration: 1 year\r\nCandidate Must Be Local\r\nCandidates must be a US Citizen or Permanent Resident.\r\nSummary\r\nWe currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.\r\nRequired Skills and Experience\r\nPC Hardware and software installation\r\nEnd user support – face to face and via telephone\r\nExcellent customer service skills\r\nHighly Desirable Skills\r\nExperience with computer system and user administration.\r\nTechnical familiarity with Microsoft Active Directory.\r\nExperience with Windows 10,11\r\nExperience with Office 365\r\nExperience with Device Management, Device Imaging, Device Troubleshooting\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:02:07.738Z","dateModified":"2026-07-04T02:02:07.738Z","hiringOrganization":{"@type":"Organization","name":"Creative Solutions Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Middletown","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e02fc33e1e0bcd7f27775444"},"url":"https://jobsearcher.com/jobs/e02fc33e1e0bcd7f27775444"}}