{"schemaVersion":"jobsearcher.job.v1","id":"dfd9ced337d9dafd554f58cf","url":"https://jobsearcher.com/jobs/dfd9ced337d9dafd554f58cf","canonicalUrl":"https://jobsearcher.com/jobs/dfd9ced337d9dafd554f58cf","title":"Technical Support Specialist","description":"Overview\nWe are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and internal teams. You will troubleshoot software and hardware issues, manage IT infrastructure, and ensure that all systems are running smoothly. Your expertise in various operating systems and networking will be essential in delivering outstanding customer service.\nDuties\nProvide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux.\nTroubleshoot and resolve issues related to VPN connections, firewalls, and LAN configurations.\nAssist users with desktop support inquiries, ensuring timely resolution of problems.\nManage IT infrastructure components and maintain documentation of support activities using tools such as BMC Remedy, ServiceNow, or Jira.\nConduct software troubleshooting to identify and resolve application-related issues.\nCollaborate with team members to improve processes and enhance the overall user experience.\nMaintain communication with customers throughout the support process to ensure satisfaction.\nStay updated on the latest technology trends and best practices in IT support.\nSkills\nStrong background in technical support with a focus on customer service.\nProficient in computer management, including hardware setup and maintenance.\nExperience with Microsoft Office applications and other productivity tools.\nKnowledge of computer networking concepts and protocols.\nFamiliarity with IT support processes, including help desk operations.\nAbility to troubleshoot software issues across various operating systems (Windows, macOS, Linux).\nUnderstanding of VPN technology and firewall configurations.\nExcellent communication skills to effectively convey technical information to non-technical users.\nExperience with IT service management tools such as BMC Remedy, ServiceNow, or Jira is a plus.\nStrong problem-solving skills with attention to detail. Join our team as a Technical Support Specialist where you can leverage your skills in a dynamic environment while contributing to the success of our organization.\nJob Type: Full-time\nPay: From $52.18 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nWork Location: Remote","company":"Prairie View Special Services","rawCompany":"prairie view special services","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:18:40.844Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Overview\nWe are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and internal teams. You will troubleshoot software and hardware issues, manage IT infrastructure, and ensure that all systems are running smoothly. Your expertise in various operating systems and networking will be essential in delivering outstanding customer service.\nDuties\nProvide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux.\nTroubleshoot and resolve issues related to VPN connections, firewalls, and LAN configurations.\nAssist users with desktop support inquiries, ensuring timely resolution of problems.\nManage IT infrastructure components and maintain documentation of support activities using tools such as BMC Remedy, ServiceNow, or Jira.\nConduct software troubleshooting to identify and resolve application-related issues.\nCollaborate with team members to improve processes and enhance the overall user experience.\nMaintain communication with customers throughout the support process to ensure satisfaction.\nStay updated on the latest technology trends and best practices in IT support.\nSkills\nStrong background in technical support with a focus on customer service.\nProficient in computer management, including hardware setup and maintenance.\nExperience with Microsoft Office applications and other productivity tools.\nKnowledge of computer networking concepts and protocols.\nFamiliarity with IT support processes, including help desk operations.\nAbility to troubleshoot software issues across various operating systems (Windows, macOS, Linux).\nUnderstanding of VPN technology and firewall configurations.\nExcellent communication skills to effectively convey technical information to non-technical users.\nExperience with IT service management tools such as BMC Remedy, ServiceNow, or Jira is a plus.\nStrong problem-solving skills with attention to detail. Join our team as a Technical Support Specialist where you can leverage your skills in a dynamic environment while contributing to the success of our organization.\nJob Type: Full-time\nPay: From $52.18 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nWork Location: Remote","datePosted":"2026-04-14T10:18:40.844Z","dateModified":"2026-04-14T10:18:40.844Z","hiringOrganization":{"@type":"Organization","name":"Prairie View Special Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dfd9ced337d9dafd554f58cf"},"url":"https://jobsearcher.com/jobs/dfd9ced337d9dafd554f58cf"}}