: IT Help Desk Coordinator (Entry-Level / Part-Time / Intern)

Job SummaryThe company is seeking a reliable and detail-oriented IT Help Desk Coordinator to support their internal team with day-to-day IT needs. This role is ideal for an entry-level candidate or student looking to gain hands-on experience in IT support within a business environment.This position will focus on basic troubleshooting and internal IT support, while acting as a liaison to our third-party Managed IT Services Provider (MSP) for more complex technical issues. The role ensures efficient communication, timely issue resolution, and reduced reliance on external on-site support costs. Job DescriptionInternal IT Support (Primary)- Provide basic internal IT support, including device setup, software configuration, and troubleshooting for end users- Set up and configure computers, monitors, printers, and peripherals- Assist with onboarding/offboarding employees (user accounts, email setup, system access)- Troubleshoot common issues:o Email access and configurationo Software installation and errorso Printer and scanner connectivityo Basic network connectivity (Wi-Fi, LAN)- Replace or install basic hardware (mouse, keyboard, monitors, etc.)- Support office systems such as phones and conferencing toolsMSP Coordination & Escalation (Liaison Role)- Coordinate with third-party IT service providers to resolve hardware, software, network, and security issues- Act as the primary internal point of contact for the Managed IT Services Provider- Escalate complex or unresolved issues to the MSP and track tickets through resolution- Escalate critical infrastructure issues to senior management and IT partners to ensure timely resolution- Follow up on open tickets to ensure accountability and service-level expectations are met- Assist MSP with on-site support needs (testing, access, coordination) to minimize external service visitsGeneral IT Administration- Maintain inventory of IT equipment and supplies- Document recurring issues, resolutions, and basic IT procedures (SOPs)- Support small IT-related projects or system rollouts as needed QualificationsRequired- Bilingual in English and Korean (spoken and written)- Basic understanding of computers, networks, and common office software- Strong problem-solving skills and willingness to learn- Good communication skills and ability to support non-technical users- Organized with strong follow-up and task management abilityPreferred (Not Required)- Coursework or degree in IT, Computer Science, or related field- Prior internship or experience in IT support/help desk- Familiarity with:o Windows OS and Microsoft 365o Basic networking concepts (IP, Wi-Fi, routers)o Printers and office hardware What's On Offer- On-site role supporting office and warehouse staff- Workload is generally light to moderate, with occasional spikes- Opportunity to gain hands-on exposure to real-world IT operations- Flexible schedule available for part-time or internship candidates