{"schemaVersion":"jobsearcher.job.v1","id":"df8fd224c4c7555242bc4afa","url":"https://jobsearcher.com/jobs/df8fd224c4c7555242bc4afa","canonicalUrl":"https://jobsearcher.com/jobs/df8fd224c4c7555242bc4afa","title":"Director, Customer Programs","description":"POSITION SUMMARY:This position is accountable for the overall successful execution of bus programs with our customers. Accountable for ensuring all Contracts are managed efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, including all contract deliverables.WHAT YOU WILL DO:Develop department annual operating plan and expense budgetDevelop MBO's that support the AOP that form the MBO's for the entire Customer Programs TeamMonitor MBO objectives and drive results throughout the yearEnsure robust and effective processes are in place and are reviewed and updated as necessaryEnsure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clearEnsure that all tools used by the Team to manage Programs are in place and are effectiveMaintain reporting for all daily, weekly, monthly and quarterly requirements; monitor issues and become involved when necessaryDevelop solid relationships with customers, ensuring alignment with Customer and customer strategiesStrong working relationship with internal customers and support functionsLead the Customer Programs Team in training and development, staff planning, succession planning; planning and identifying resources required to achieve goals on time and on budgetResponsible for the completion of Manager and staff employee performance reviews (EPR's), and ensuring the department reviews are completed on timeResponsible to ensure all key controls (ICFR Internal Controls) identified under this area of responsibility are designed and operating as outlined in the internal controls over Financial Reporting Ensure policies and processes are established and adhered to, to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health & Safety ProgramsOther duties as assignedWHY JOIN OUR TEAM:Benefits Starting Day One of Employment!Company Paid Base Dental & Vision CoverageCompany Paid Life Insurance Medical Insurance - Employer HSA Contribution Plan OptionsCompetitive Wages401K plan with Company MatchPaid Vacation, Sick, and HolidaysEmployer organized events throughout the yearWe value safety, high quality products and employee engagement in everything we do.WHAT YOU NEED TO BE SUCCESSFUL:Bachelors degree, preferably in Business Administration or CommunicationsPMP Structured Training / Certification4+ years of hands-on Project Management experience4+ years of hands-on Contract Management experienceFull product knowledgeClear understanding of engineering and manufacturing processes would be considered an assetProven Leadership abilityProficiency with MS ProjectProfessional maturity and sound judgement with strong decision-making abilityPlanning, organization and time managementProblem solving and prioritizationClear communicationUp to 50% travel time may be requiredAnnual Salary Range:$125,000 - $200,000","company":"New Flyer","rawCompany":"new flyer","city":"St Cloud","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-07-03T10:09:33.868Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9199.00","title":"Managers, All Other","slug":"managers-all-other"}],"industries":[{"code":"485113","title":"Bus and Other Motor Vehicle Transit Systems","slug":"bus-and-other-motor-vehicle-transit-systems"},{"code":"485510","title":"Charter Bus Industry","slug":"charter-bus-industry"},{"code":"485210","title":"Interurban and Rural Bus Transportation","slug":"interurban-and-rural-bus-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director, Customer Programs","description":"POSITION SUMMARY:This position is accountable for the overall successful execution of bus programs with our customers. Accountable for ensuring all Contracts are managed efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, including all contract deliverables.WHAT YOU WILL DO:Develop department annual operating plan and expense budgetDevelop MBO's that support the AOP that form the MBO's for the entire Customer Programs TeamMonitor MBO objectives and drive results throughout the yearEnsure robust and effective processes are in place and are reviewed and updated as necessaryEnsure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clearEnsure that all tools used by the Team to manage Programs are in place and are effectiveMaintain reporting for all daily, weekly, monthly and quarterly requirements; monitor issues and become involved when necessaryDevelop solid relationships with customers, ensuring alignment with Customer and customer strategiesStrong working relationship with internal customers and support functionsLead the Customer Programs Team in training and development, staff planning, succession planning; planning and identifying resources required to achieve goals on time and on budgetResponsible for the completion of Manager and staff employee performance reviews (EPR's), and ensuring the department reviews are completed on timeResponsible to ensure all key controls (ICFR Internal Controls) identified under this area of responsibility are designed and operating as outlined in the internal controls over Financial Reporting Ensure policies and processes are established and adhered to, to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health & Safety ProgramsOther duties as assignedWHY JOIN OUR TEAM:Benefits Starting Day One of Employment!Company Paid Base Dental & Vision CoverageCompany Paid Life Insurance Medical Insurance - Employer HSA Contribution Plan OptionsCompetitive Wages401K plan with Company MatchPaid Vacation, Sick, and HolidaysEmployer organized events throughout the yearWe value safety, high quality products and employee engagement in everything we do.WHAT YOU NEED TO BE SUCCESSFUL:Bachelors degree, preferably in Business Administration or CommunicationsPMP Structured Training / Certification4+ years of hands-on Project Management experience4+ years of hands-on Contract Management experienceFull product knowledgeClear understanding of engineering and manufacturing processes would be considered an assetProven Leadership abilityProficiency with MS ProjectProfessional maturity and sound judgement with strong decision-making abilityPlanning, organization and time managementProblem solving and prioritizationClear communicationUp to 50% travel time may be requiredAnnual Salary Range:$125,000 - $200,000","datePosted":"2026-07-03T10:09:33.868Z","dateModified":"2026-07-03T10:09:33.868Z","hiringOrganization":{"@type":"Organization","name":"New Flyer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Cloud","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"df8fd224c4c7555242bc4afa"},"url":"https://jobsearcher.com/jobs/df8fd224c4c7555242bc4afa"}}