Customer Service Support 3 – CW (Fremont)

Process and Manage customer orders, including forms, applications, and service requestsServe as a primary point of contact for customers via email, phone, and meetingsPerform accurate data entry and transaction management in ERP/MRP systems (e.g., SAP, Oracle)Coordinate with production, supply chain, and internal teams to track order and delivery statusProvide customers with delivery commitments and timely status updatesSupport product-related inquiries and ensure a high level of customer satisfactionIdentify process gaps and recommend improvements to enhance operational efficiencyManage multiple priorities in a fast-paced, deadline-driven environment