{"schemaVersion":"jobsearcher.job.v1","id":"df6491b641b7beca35c750ea","url":"https://jobsearcher.com/jobs/df6491b641b7beca35c750ea","canonicalUrl":"https://jobsearcher.com/jobs/df6491b641b7beca35c750ea","title":"Remote Customer Support Engineer - DevOps & Salesforce","description":"About the Role\r\nAutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools,who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.\r\nAs a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will provide an individualized level of service to ourcustomers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner.In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams\r\nResponsibilities\r\nYou will be the first contact point for newcustomer supportrequests.\r\nDrive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.\r\nCollaborate withSales, SolutionConsultants, Engineering and Product managementto troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.\r\nBe creative, find solutions to improving the customer experience and the way we work.\r\nMaintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted,and consistent with prior communications.\r\nWorks well across teams, and able to work with and assist with a wide range of technical customers/team members globally\r\nAdhere to AutoRABIT's internal and customer contracted support SLAs\r\nExcellent written and verbal US English communication skills.\r\nCandidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support\r\nResponsible to adhere to set internal controls.\r\nAbout the Role\r\nAutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools,who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.\r\nAs a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will provide an individualized level of service to ourcustomers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner.In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams\r\nResponsibilities\r\nYou will be the first contact point for newcustomer supportrequests.\r\nDrive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.\r\nCollaborate withSales, SolutionConsultants, Engineering and Product managementto troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.\r\nBe creative, find solutions to improving the customer experience and the way we work.\r\nMaintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted,and consistent with prior communications.\r\nWorks well across teams, and able to work with and assist with a wide range of technical customers/team members globally\r\nAdhere to AutoRABIT's internal and customer contracted support SLAs\r\nExcellent written and verbal US English communication skills.\r\nCandidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support\r\nResponsible to adhere to set internal controls.\r\nDesired Skills and Experience: Excellent Customer service experience and communication skills\r\nAttention to detail\r\nUnderstanding and ability to learn technical concepts quickly\r\n2-3years previous Technical customer support experience\r\nDesired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g.Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.\r\nExperience with system-wide deployments. Because sometimesan issue is not caused by the application itself, but by the network, the underlying server, the database, etc.\r\nWorks well across teams, and able to work with and assist with a wide range of technical customers/team members globally\r\nInvestigation skills to understand problems in their context and the ability to reproduce these scenarios.\r\nFamiliarity with working with logs is a plus\r\nEducation and Qualifications\r\nBachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience\r\nAny Salesforce certification is a plus\r\nMust be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required\r\nLocation: US\r\nWork Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones\r\nMust be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.\r\nThe annual salary for this role is $50,000 - $70,000, depending on experience, plus possible overtime\r\nTHIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.\r\nJ-18808-Ljbffr","company":"Autorabit","rawCompany":"autorabit","city":"Austin","state":"TX","isRemote":true,"isActive":false,"createdAt":"2026-04-09T09:14:52.605Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Customer Support Engineer - DevOps & Salesforce","description":"About the Role\r\nAutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools,who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.\r\nAs a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will provide an individualized level of service to ourcustomers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner.In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams\r\nResponsibilities\r\nYou will be the first contact point for newcustomer supportrequests.\r\nDrive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.\r\nCollaborate withSales, SolutionConsultants, Engineering and Product managementto troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.\r\nBe creative, find solutions to improving the customer experience and the way we work.\r\nMaintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted,and consistent with prior communications.\r\nWorks well across teams, and able to work with and assist with a wide range of technical customers/team members globally\r\nAdhere to AutoRABIT's internal and customer contracted support SLAs\r\nExcellent written and verbal US English communication skills.\r\nCandidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support\r\nResponsible to adhere to set internal controls.\r\nAbout the Role\r\nAutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools,who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.\r\nAs a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will provide an individualized level of service to ourcustomers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner.In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams\r\nResponsibilities\r\nYou will be the first contact point for newcustomer supportrequests.\r\nDrive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.\r\nCollaborate withSales, SolutionConsultants, Engineering and Product managementto troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.\r\nBe creative, find solutions to improving the customer experience and the way we work.\r\nMaintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted,and consistent with prior communications.\r\nWorks well across teams, and able to work with and assist with a wide range of technical customers/team members globally\r\nAdhere to AutoRABIT's internal and customer contracted support SLAs\r\nExcellent written and verbal US English communication skills.\r\nCandidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support\r\nResponsible to adhere to set internal controls.\r\nDesired Skills and Experience: Excellent Customer service experience and communication skills\r\nAttention to detail\r\nUnderstanding and ability to learn technical concepts quickly\r\n2-3years previous Technical customer support experience\r\nDesired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g.Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.\r\nExperience with system-wide deployments. Because sometimesan issue is not caused by the application itself, but by the network, the underlying server, the database, etc.\r\nWorks well across teams, and able to work with and assist with a wide range of technical customers/team members globally\r\nInvestigation skills to understand problems in their context and the ability to reproduce these scenarios.\r\nFamiliarity with working with logs is a plus\r\nEducation and Qualifications\r\nBachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience\r\nAny Salesforce certification is a plus\r\nMust be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required\r\nLocation: US\r\nWork Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones\r\nMust be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.\r\nThe annual salary for this role is $50,000 - $70,000, depending on experience, plus possible overtime\r\nTHIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:14:52.605Z","dateModified":"2026-04-09T09:14:52.605Z","hiringOrganization":{"@type":"Organization","name":"Autorabit","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"df6491b641b7beca35c750ea"},"url":"https://jobsearcher.com/jobs/df6491b641b7beca35c750ea"}}