{"schemaVersion":"jobsearcher.job.v1","id":"df60c15932034ca1d601c2fa","url":"https://jobsearcher.com/jobs/df60c15932034ca1d601c2fa","canonicalUrl":"https://jobsearcher.com/jobs/df60c15932034ca1d601c2fa","title":"Workforce Analyst","description":"Workforce Analyst\n\nOverview:\nJoin a dynamic Workforce Management (WFM) team dedicated to ensuring optimal expert staffing through data-driven planning and real-time operational execution. As a Workforce Analyst, you will play a vital role in supporting the scheduling and coordination of a gig-economy-style workforce, balancing automated processes with manual interventions to meet staffing needs during peak periods. This position offers the opportunity to leverage your analytical skills, technical aptitude, and attention to detail to drive operational excellence in a fast-paced environment, contributing directly to an exceptional customer experience.\n\nRequired Skills:\n\n2+ years of experience in workforce management, scheduling, or operations\n\nStrong knowledge of core WFM concepts: scheduling, exceptions, shrinkage, adherence, utilization, and service levels\n\nHands-on experience with WFM platforms such as Genesys, NICE, Verint, Aspect, or similar\n\nProven multi-channel request management and triage skills\n\nSound judgment applying predefined rules and thresholds with consistent decision-making at volume\n\nAbility to run, interpret, and troubleshoot Python scripts (writing scripts from scratch is not necessary)\n\nModerate proficiency with large language models (e.g., ChatGPT, Claude, Copilot) for operational support\n\nAttention to detail in data validation and error detection\n\nSpreadsheet proficiency, including pivot tables, lookups, and conditional formatting\n\nClear, timely communication skills to coordinate with stakeholders and flag issues\n\nNice to Have Skills:\n\nExperience with gig or flexible workforce scheduling models\n\nBasic SQL skills for querying operational data\n\nExposure to contact center operations or BPO environments\n\nPreferred Education and Experience:\n\nBachelor's degree in Business, Operations, Data Analytics, or a related field preferred\n\nPrior experience in a contact center or BPO setting is advantageous\n\nOther Requirements:\n\nThis position is based in Tucson, AZ with an onsite requirement; remote work is not available.\n\nFlexibility to work weekend hours during peak months, including October, January through April, to support extended tax seasons.\n\nMust be comfortable working in a fast-paced, volume-driven environment, with the ability to manage multiple inbound channels efficiently and accurately.\n\nThis is an exciting opportunity for analytical professionals with a passion for process optimization and operational excellence to make a tangible impact in a vital business function.\n\n#J-18808-Ljbffr","company":"DeWinter Group","rawCompany":"dewinter group","city":"Mountain View","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-08-27T03:18:10.342Z","occupations":[{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Analyst","description":"Workforce Analyst\n\nOverview:\nJoin a dynamic Workforce Management (WFM) team dedicated to ensuring optimal expert staffing through data-driven planning and real-time operational execution. As a Workforce Analyst, you will play a vital role in supporting the scheduling and coordination of a gig-economy-style workforce, balancing automated processes with manual interventions to meet staffing needs during peak periods. This position offers the opportunity to leverage your analytical skills, technical aptitude, and attention to detail to drive operational excellence in a fast-paced environment, contributing directly to an exceptional customer experience.\n\nRequired Skills:\n\n2+ years of experience in workforce management, scheduling, or operations\n\nStrong knowledge of core WFM concepts: scheduling, exceptions, shrinkage, adherence, utilization, and service levels\n\nHands-on experience with WFM platforms such as Genesys, NICE, Verint, Aspect, or similar\n\nProven multi-channel request management and triage skills\n\nSound judgment applying predefined rules and thresholds with consistent decision-making at volume\n\nAbility to run, interpret, and troubleshoot Python scripts (writing scripts from scratch is not necessary)\n\nModerate proficiency with large language models (e.g., ChatGPT, Claude, Copilot) for operational support\n\nAttention to detail in data validation and error detection\n\nSpreadsheet proficiency, including pivot tables, lookups, and conditional formatting\n\nClear, timely communication skills to coordinate with stakeholders and flag issues\n\nNice to Have Skills:\n\nExperience with gig or flexible workforce scheduling models\n\nBasic SQL skills for querying operational data\n\nExposure to contact center operations or BPO environments\n\nPreferred Education and Experience:\n\nBachelor's degree in Business, Operations, Data Analytics, or a related field preferred\n\nPrior experience in a contact center or BPO setting is advantageous\n\nOther Requirements:\n\nThis position is based in Tucson, AZ with an onsite requirement; remote work is not available.\n\nFlexibility to work weekend hours during peak months, including October, January through April, to support extended tax seasons.\n\nMust be comfortable working in a fast-paced, volume-driven environment, with the ability to manage multiple inbound channels efficiently and accurately.\n\nThis is an exciting opportunity for analytical professionals with a passion for process optimization and operational excellence to make a tangible impact in a vital business function.\n\n#J-18808-Ljbffr","datePosted":"2026-08-27T03:18:10.342Z","dateModified":"2026-08-27T03:18:10.342Z","hiringOrganization":{"@type":"Organization","name":"DeWinter Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mountain View","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"df60c15932034ca1d601c2fa"},"url":"https://jobsearcher.com/jobs/df60c15932034ca1d601c2fa"}}