Client Service Coach

Client Service Coach Green Bay, WI (315 S Jefferson Street, WI 54301) Newcap, Inc. is a community action agency dedicated to empowering low-income citizens to achieve economic security. Since 1965, we have been moving people from poverty to opportunities, enhancing community development along the way. We value making a tangible difference every day. As a Client Service Coach, you will: Provide crisis services to clients, including Housing and Urban Development (HUD) services, street outreach, advocacy, Coordinated Entry, and intake processing. Assist in planning, developing, and organizing outreach events that raise visibility and create relationships with clients and community agencies. Coordinate with assigned coaches, Content Specialists, Funder Experts, and Outcome Directors. Demonstrate strong written and verbal communication skills, organizational skills, and exercise good judgment in various situations. Leverage knowledge of agency and local resources available to clients. Make independent decisions based on understanding of agency requirements and limitations. Qualifications: Experience working with low-income and homeless individuals and families is desired. Associate degree in Social Services, Counseling, Education, or another relevant discipline. A combination of education, training, and life experience may be substituted. Desired Qualities: Problem Solving: Identify, analyze, and implement solutions effectively. Attention to Detail: Thoroughly complete tasks with efficient organization. Proactivity: Seek solutions immediately without waiting for direction. Process Improvement: Optimize existing processes for better service delivery. Communication: Communicate effectively at all organizational levels. Accountability: Own your actions and outcomes with honesty. Critical Thinking: Distill details into impactful decisions. Flexibility: Adapt to changes in work style and timing. Benefits Full-time, stable, year-round work. Work a flexible 4-day week. Over 4 weeks of PTO in the first year. 16 paid holidays. Low-premium medical insurance for you and your family. Dental and vision insurance. Retirement plan with match and immediate vesting. HSA contributions, wellness programs, and more. Ongoing training and development opportunities. Participation in employee and family events. Summary of the Organization Newcap is a community action agency equipping low- and moderate-income residents with the tools and potential for achieving economic security and long term personal and professional success. Newcap, where we are embracing a Whole Family Approach. Meeting families not where they are – but where they dream. The Whole Family Approach is a family-led strategy that provides adults and children with the tools they need to set and meet goals together as a family. This model uses a holistic approach partnering with the family to address their needs and make progress on their goals; this partnership increases the likelihood of long-term success for everyone involved. By using the WFA, family members work together to support each other's goals and achieve long-term change and stability. Every family brings strengths, and every family knows best what it needs. We support and cheer them on. We use the Family-Centered Coaching approach at Newcap which means we recognize the complexity of people's lives. We continually strive to understand the impacts of institutional discrimination, the implicit bias within organizations and systems, and how those factors influence our work to develop and deliver services. We value humility and ask questions before assuming we know what's right for someone else. Flexibility and the ability to respond to changing conditions with questions and curiosity are key to how we coach and build trusted relationships with clients and each other. We respect each individual and work with them on their own defined goals – not on what we think is best for them. This coaching method uses techniques from goal setting, motivational interviewing, and strength-based training to help coaches work with households to address the needs of the whole family, when and how they need support. Using a flexible approach helps coaches establish trust and rapport through a parent’s progressive stages of change, FCC recognizes that families need different things at different times. Instead of focusing solely on setting goals, it allows coaches to address unique situations and life crises as they come up. Join us and be part of a team making a real impact in the community. Apply today! This is an hourly position with a compensation range of $17-$19/hour. #ClientServiceCoach #Advocacy #NonprofitJobs #EconomicEmpowerment #CrisisIntervention #OutreachPrograms Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: Day shift No weekends People with a criminal record are encouraged to apply License/Certification: Driver's License (Required) Work Location: In person