{"schemaVersion":"jobsearcher.job.v1","id":"df2d2f69d74f02636d3e1d2e","url":"https://jobsearcher.com/jobs/df2d2f69d74f02636d3e1d2e","canonicalUrl":"https://jobsearcher.com/jobs/df2d2f69d74f02636d3e1d2e","title":"Technical Support Engineer","description":"Key Responsibilities \r ·       Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior \r ·       Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback \r ·       Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections \r ·       Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes) \r ·       Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents \r ·       Participate in incident bridges and support escalation workflows \r ·       Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation \r Required Qualifications \r ·       5–7+ years of VoIP/telecom operations experience in enterprise environments \r ·       Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs) \r ·       Experience with incident management processes (ITSM/ticketing, escalations, documentation) \r ·       Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect \r Preferred Qualifications \r ·       Experience in BFS or regulated industries with strict change/audit requirements \r ·       Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs \r ·       Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns \r ·       Experience supporting hybrid contact center environments during migrations (on‑prem to cloud) \r ·       Experience acting as a telecom architect or L3 support \r ·       Exposure to enterprise monitoring and observability tools \r \r Experience working in BFS Sector","company":"Long Finch Technologies","rawCompany":"long finch technologies","city":"Passaic","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-13T23:21:10.546Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Key Responsibilities \r ·       Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior \r ·       Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback \r ·       Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections \r ·       Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes) \r ·       Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents \r ·       Participate in incident bridges and support escalation workflows \r ·       Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation \r Required Qualifications \r ·       5–7+ years of VoIP/telecom operations experience in enterprise environments \r ·       Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs) \r ·       Experience with incident management processes (ITSM/ticketing, escalations, documentation) \r ·       Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect \r Preferred Qualifications \r ·       Experience in BFS or regulated industries with strict change/audit requirements \r ·       Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs \r ·       Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns \r ·       Experience supporting hybrid contact center environments during migrations (on‑prem to cloud) \r ·       Experience acting as a telecom architect or L3 support \r ·       Exposure to enterprise monitoring and observability tools \r \r Experience working in BFS Sector","datePosted":"2026-08-13T23:21:10.546Z","dateModified":"2026-08-13T23:21:10.546Z","hiringOrganization":{"@type":"Organization","name":"Long Finch Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Passaic","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"df2d2f69d74f02636d3e1d2e"},"url":"https://jobsearcher.com/jobs/df2d2f69d74f02636d3e1d2e"}}