{"schemaVersion":"jobsearcher.job.v1","id":"df2386e07a6c4b976546ea72","url":"https://jobsearcher.com/jobs/df2386e07a6c4b976546ea72","canonicalUrl":"https://jobsearcher.com/jobs/df2386e07a6c4b976546ea72","title":"Practice Support Representative - Remote","description":"Job Title: Practice Support RepresentativeContract Length: 6 months (conversion eligible after ~6 months/ C2H based on performance and business need)Openings: 6–7 contractors - At least 1 headcount for 4th shift, at least 3 headcounts for 1st shift. Remaining headcount can be either 2nd or 3rd shiftCompensationPay rate: $15-$16/hour$1.00/hour shift differential for 4th shift onlyLocationCall center based in Decatur, AlabamaFully remote candidates are eligibleLocal Alabama candidates will be required to work onsite full-timeRemote Requirement: Candidates must align to one of the Central Time shifts listed below.Schedule & Hours: Monday through Friday, between 7:00 AM and 7:00 PM CTFour available shifts:1st Shift: 7:00 AM – 3:30 PM2nd Shift: 8:00 AM – 4:30 PM3rd Shift: 9:00 AM – 5:30 PM4th Shift: 10:30 AM – 7:00 PMCandidates must clearly indicate which shift(s) they are applying for or if they are open to any shift.Interview ProcessOne roundOne-hour interview with the hiring manager and a team leadPosition OverviewThe Practice Support Representative is a high-volume, inbound support role focused primarily on assisting physician offices and DME providers. This role supports operations following a recent acquisition and is critical to staffing the Alabama call center. Candidates should be comfortable navigating multiple systems, handling complex medical information, and managing a steep learning curve. This is a provider-facing role with minimal direct patient interaction.Key ResponsibilitiesHandle a high volume of inbound phone calls (primary responsibility)Provide limited web-based chat supportAssist physician offices and DME providers with:Order status inquiriesTest completion confirmationsMedical record and documentation requestsTrain DME customers on website tools, testing devices, and upload processesTroubleshoot data upload issues for overnight pulse oximetry testsNavigate and update multiple internal systems accuratelyProcess and validate test orders as neededResolve failed or problem faxes and investigate incorrect physician fax numbersWork incomplete orders and physician updatesSupport overflow scheduling callsAssist with cross-training team members when neededComplete all assigned items in shared department foldersPerform other duties as assignedRequired Knowledge, Skills, and AbilitiesStrong customer service and call quality skillsExcellent phone manner and communication skillsAbility to multitask and stay organized in a fast-paced environmentHigh attention to detail and accuracyProficiency with Microsoft Office applications (Excel, Internet Explorer, etc.)Ability to navigate multiple systems simultaneouslyStrong production and performance capabilitiesPreferred BackgroundsMedical Assistant experienceDME company experiencePhysician office or clinic administrative experienceAllied health students or individuals currently enrolled in healthcare programsFamiliarity with medical terminology and healthcare workflowsPhysical RequirementsAbility to work flexible hours as neededAbility to sit and/or stand for a minimum of 8 hours per dayAbility to speak clearly on the phone for extended periodsAbility to lift up to 35 poundsAbility to sit at a desk and work on a computer as requiredAbility to stand and maintain paced mobility for up to 4 hoursQualificationsEducation:High school diploma or equivalentExperience:Minimum of one (1) year of customer service, support, or training experience preferredEQUAL EMPLOYMENT OPPORTUNITY STATEMENT:Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.REQUESTING AN ACCOMODATIONSuna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.PAY TRANSPARENCY POLICY STATEMENTCompensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.","company":"Suna Solutions","rawCompany":"suna solutions","isRemote":true,"isActive":false,"createdAt":"2026-06-18T10:08:28.508Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Practice Support Representative - Remote","description":"Job Title: Practice Support RepresentativeContract Length: 6 months (conversion eligible after ~6 months/ C2H based on performance and business need)Openings: 6–7 contractors - At least 1 headcount for 4th shift, at least 3 headcounts for 1st shift. Remaining headcount can be either 2nd or 3rd shiftCompensationPay rate: $15-$16/hour$1.00/hour shift differential for 4th shift onlyLocationCall center based in Decatur, AlabamaFully remote candidates are eligibleLocal Alabama candidates will be required to work onsite full-timeRemote Requirement: Candidates must align to one of the Central Time shifts listed below.Schedule & Hours: Monday through Friday, between 7:00 AM and 7:00 PM CTFour available shifts:1st Shift: 7:00 AM – 3:30 PM2nd Shift: 8:00 AM – 4:30 PM3rd Shift: 9:00 AM – 5:30 PM4th Shift: 10:30 AM – 7:00 PMCandidates must clearly indicate which shift(s) they are applying for or if they are open to any shift.Interview ProcessOne roundOne-hour interview with the hiring manager and a team leadPosition OverviewThe Practice Support Representative is a high-volume, inbound support role focused primarily on assisting physician offices and DME providers. This role supports operations following a recent acquisition and is critical to staffing the Alabama call center. Candidates should be comfortable navigating multiple systems, handling complex medical information, and managing a steep learning curve. This is a provider-facing role with minimal direct patient interaction.Key ResponsibilitiesHandle a high volume of inbound phone calls (primary responsibility)Provide limited web-based chat supportAssist physician offices and DME providers with:Order status inquiriesTest completion confirmationsMedical record and documentation requestsTrain DME customers on website tools, testing devices, and upload processesTroubleshoot data upload issues for overnight pulse oximetry testsNavigate and update multiple internal systems accuratelyProcess and validate test orders as neededResolve failed or problem faxes and investigate incorrect physician fax numbersWork incomplete orders and physician updatesSupport overflow scheduling callsAssist with cross-training team members when neededComplete all assigned items in shared department foldersPerform other duties as assignedRequired Knowledge, Skills, and AbilitiesStrong customer service and call quality skillsExcellent phone manner and communication skillsAbility to multitask and stay organized in a fast-paced environmentHigh attention to detail and accuracyProficiency with Microsoft Office applications (Excel, Internet Explorer, etc.)Ability to navigate multiple systems simultaneouslyStrong production and performance capabilitiesPreferred BackgroundsMedical Assistant experienceDME company experiencePhysician office or clinic administrative experienceAllied health students or individuals currently enrolled in healthcare programsFamiliarity with medical terminology and healthcare workflowsPhysical RequirementsAbility to work flexible hours as neededAbility to sit and/or stand for a minimum of 8 hours per dayAbility to speak clearly on the phone for extended periodsAbility to lift up to 35 poundsAbility to sit at a desk and work on a computer as requiredAbility to stand and maintain paced mobility for up to 4 hoursQualificationsEducation:High school diploma or equivalentExperience:Minimum of one (1) year of customer service, support, or training experience preferredEQUAL EMPLOYMENT OPPORTUNITY STATEMENT:Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.REQUESTING AN ACCOMODATIONSuna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.PAY TRANSPARENCY POLICY STATEMENTCompensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.","datePosted":"2026-06-18T10:08:28.508Z","dateModified":"2026-06-18T10:08:28.508Z","hiringOrganization":{"@type":"Organization","name":"Suna Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"df2386e07a6c4b976546ea72"},"url":"https://jobsearcher.com/jobs/df2386e07a6c4b976546ea72"}}