Shipping & Customer Service Coordinator

Mail Center Front Counter RepresentativeGrand Canyon University! One of Arizona's leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is an institutionally accredited, private, nondenominational Christian University.The University Mail Room is responsible for the proper and expeditious handling of all incoming and outgoing mail correspondence. The Mail Room interacts with the US Postal Service and other courier-related institutions to ensure that the University is able to receive and send all University related correspondence in an efficient and expeditious manner.What you will do:Serve as the primary front counter representative for the Mail Center, assisting students, faculty, and staff with shipping and mailing needs.Provide guidance on shipping options, delivery timelines, and cost-effective solutions.Deliver a high level of customer service, ensuring a positive and efficient experience for all customers.Resolve customer inquiries, issues, and escalations in a professional and timely manner.Process outbound mail and packages in real time as customers arrive at the front counter.Utilize shipping and postage software to weigh items, calculate shipping rates, select appropriate carriers and service levels and generate labels and postage.Ensure accuracy in shipping details, billing, and documentation.Manage and process all bulk university outbound mail, including sorting, labeling, and coordinating with carriers.Provide day-to-day guidance and direction to student workers assigned to front counter and package distribution operations.Assist in training new student workers on procedures, systems, and customer service expectations.Monitor workflow to ensure timely package delivery and front counter efficiency.Support scheduling coordination and coverage for student workers and staff as needed.Maintain an organized and secure front counter and shipping area.Support Mail Center policies related to shipping, handling, and customer interaction.Provide operational assistance to the Copy Center and package receiving/routing/delivery teams during peak workload periods.Other duties as assigned.Equipment Used and ResponsibilityMail Tracking SoftwareMicrosoft Office, Excel, Word, Teams, SharePoint and Outlook.Supervisory ResponsibilitiesNoWhat you need:Preferred 1 year experience in a mailroom, print shop, or customer service environment.Experience in customer service, retail, or shipping/logistics environment.Working knowledge of print/copy equipment and postal/shipping systems preferred.Proficient with Microsoft Office; experience with print job ticketing systems a plus.Strong organizational and communication skills.Demonstrated reliability, attention to detail, and customer service orientation.Must pass pre-employment background investigation.Physical Requirements:Sitting: 1-2 hours a dayStanding: 6-7 hours a dayWalking: 6-7 hours a dayLifting: Occasionally 50 lbs.Carrying: OccasionallyPushing: OccasionallySquatting: OccasionallyBending: OccasionallyKneeling: RarelyClimbing: RarelyReaching: OccasionallyGrasping: OccasionallyFine Eye to Hand Coordination: ContinuouslyDriving: OccasionallyWork Environment: Fast-paced setting requiring multitasking and adaptability. Periodic extended hours during peak mailing seasons (e.g., start of semesters, holidays, graduation periods).