{"schemaVersion":"jobsearcher.job.v1","id":"def64127365de0dccefa6b84","url":"https://jobsearcher.com/jobs/def64127365de0dccefa6b84","canonicalUrl":"https://jobsearcher.com/jobs/def64127365de0dccefa6b84","title":"Cloud Operations Engineer","description":"Cloud Operations Engineer\nDepartment: Global IT\nExperience: 3 to 5 Years\nAbout ECI Software Solutions\nECI Software Solutions provides industry-specific business software solutions to small and medium-sized businesses worldwide. Our cloud and on-premises platforms support mission-critical operations across a diverse customer base. We are committed to delivering reliable, secure, high-performing, and cost-effective systems that our customers depend on every day.\nOverview\nThe Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECI’s success.\nThis is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.\nResponsibilities\nProvide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment.\nFollow runbooks for data refresh and application upgrades\nTroubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks.\nAdminister MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting.\nOperate and maintain Azure VMs and NSGs: provision VMs, apply security group rules, perform redeploys/reimages, and troubleshoot connectivity to VNets and on-prem systems.\nExecute incident response: triage alerts, escalate appropriately, coordinate with dev/product teams, and document troubleshooting steps in Jira and runbooks.\nAutomate repetitive tasks using PowerShell (service restarts, log collection, scheduled backups validation), reducing manual work and improving consistency.\nPerform routine maintenance: Windows patching, disk space management, log rotation and retention, and account/permission management on file shares.\nMonitor telemetry and alerts, tune notifications to reduce noise, and escalate actionable alerts to senior ops/SRE as needed.\nSupport DR/BCP activities including periodic restore tests and documentation of recovery steps.\nPreferred\nWindows Server (2012/2016/2019/2022): services, event logs, patching, disk management, file systems (NTFS/SMB), Group Policy basics\nIIS administration: website/app pool configuration, bindings, SSL certs, troubleshooting HTTP errors, logging\nMicrosoft SQL Server: backups/restores, SQL Server Agent jobs, basic T-SQL, performance troubleshooting, maintenance plans\nAzure: Virtual Machines (VM provisioning, VM extensions), Network Security Groups (NSGs), Virtual Networks (VNets), Azure Portal/CLI, Azure Monitor / Log Analytics\nNetworking: TCP/IP, DNS, routing basics, firewall rules, port troubleshooting, packet capture fundamentals\nAutomation & Scripting: PowerShell (task automation, scheduled tasks, service management), basic Git usage\nObservability & Incident: monitoring, alert triage, runbooks, on-call support, Jira/ITSM ticketing\nFile manipulation & permissions: NTFS permissions, SMB shares, robocopy/basic batch scripting\nInfrastructure as Code (intro): Terraform (basic edits/consumption of modules)\nTools: Azure Portal/CLI, SQL Management Studio, Remote Desktop, WinRM, Coralogix/Azure Monitor (or similar), FireHydrant (or similar), PingPlotter, Wireshark (basic)\nWhy ECI\nBe a hands-on technical leader supporting mission-critical systems\nWork with modern SRE, observability, and automation practices\nCollaborate with global engineering and product teams\nCompetitive compensation, benefits, and growth opportunities\nEqual Opportunity Employer\nECI Software Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace.","company":"Eci Software Solutions","rawCompany":"eci software solutions","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:52:49.948Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud Operations Engineer","description":"Cloud Operations Engineer\nDepartment: Global IT\nExperience: 3 to 5 Years\nAbout ECI Software Solutions\nECI Software Solutions provides industry-specific business software solutions to small and medium-sized businesses worldwide. Our cloud and on-premises platforms support mission-critical operations across a diverse customer base. We are committed to delivering reliable, secure, high-performing, and cost-effective systems that our customers depend on every day.\nOverview\nThe Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECI’s success.\nThis is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.\nResponsibilities\nProvide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment.\nFollow runbooks for data refresh and application upgrades\nTroubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks.\nAdminister MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting.\nOperate and maintain Azure VMs and NSGs: provision VMs, apply security group rules, perform redeploys/reimages, and troubleshoot connectivity to VNets and on-prem systems.\nExecute incident response: triage alerts, escalate appropriately, coordinate with dev/product teams, and document troubleshooting steps in Jira and runbooks.\nAutomate repetitive tasks using PowerShell (service restarts, log collection, scheduled backups validation), reducing manual work and improving consistency.\nPerform routine maintenance: Windows patching, disk space management, log rotation and retention, and account/permission management on file shares.\nMonitor telemetry and alerts, tune notifications to reduce noise, and escalate actionable alerts to senior ops/SRE as needed.\nSupport DR/BCP activities including periodic restore tests and documentation of recovery steps.\nPreferred\nWindows Server (2012/2016/2019/2022): services, event logs, patching, disk management, file systems (NTFS/SMB), Group Policy basics\nIIS administration: website/app pool configuration, bindings, SSL certs, troubleshooting HTTP errors, logging\nMicrosoft SQL Server: backups/restores, SQL Server Agent jobs, basic T-SQL, performance troubleshooting, maintenance plans\nAzure: Virtual Machines (VM provisioning, VM extensions), Network Security Groups (NSGs), Virtual Networks (VNets), Azure Portal/CLI, Azure Monitor / Log Analytics\nNetworking: TCP/IP, DNS, routing basics, firewall rules, port troubleshooting, packet capture fundamentals\nAutomation & Scripting: PowerShell (task automation, scheduled tasks, service management), basic Git usage\nObservability & Incident: monitoring, alert triage, runbooks, on-call support, Jira/ITSM ticketing\nFile manipulation & permissions: NTFS permissions, SMB shares, robocopy/basic batch scripting\nInfrastructure as Code (intro): Terraform (basic edits/consumption of modules)\nTools: Azure Portal/CLI, SQL Management Studio, Remote Desktop, WinRM, Coralogix/Azure Monitor (or similar), FireHydrant (or similar), PingPlotter, Wireshark (basic)\nWhy ECI\nBe a hands-on technical leader supporting mission-critical systems\nWork with modern SRE, observability, and automation practices\nCollaborate with global engineering and product teams\nCompetitive compensation, benefits, and growth opportunities\nEqual Opportunity Employer\nECI Software Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace.","datePosted":"2026-08-03T22:52:49.948Z","dateModified":"2026-08-03T22:52:49.948Z","hiringOrganization":{"@type":"Organization","name":"Eci Software Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"def64127365de0dccefa6b84"},"url":"https://jobsearcher.com/jobs/def64127365de0dccefa6b84"}}